The Ritz-Carlton, Chicago

The Ritz-Carlton, Chicago

The Ritz-Carlton, Chicago Image
5 Star
Hotel Guest Rating: 8.9/10
160 East Pearson Street At Water Tower Place
Chicago, IL 60611

Hotel Guest Rating for The Ritz-Carlton, Chicago in Chicago

# 14 of 186 hotels in Chicago
Based on 55 reviews from guests who stayed at the
The Ritz-Carlton, Chicago
Overall Quality Score
user rating 8.9.0
8.9
Hotel Cleanliness
user rating 9.2.0
9.2
Hotel Staff
user rating 9.1.0
9.1
Location of Hotel
user rating 9.5.0
9.5
Hotel Dining
user rating 9.3.0
9.3
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Hotel Guest Reviews of the The Ritz-Carlton, Chicago

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Business Traveler
Verified Hotel Guest from Chicago Heights, IL
January 19, 2016
Business Traveler
10.0
Helpful kind polite
Family Traveling with Teens
Verified Hotel Guest from Hometown, IL
December 22, 2015
Family Traveling with Teens
8.0

This guest did not leave comments about this hotel.

Couple
Verified Hotel Guest from Zionsville, IN
December 13, 2015
Couple
5.0
Room service was not a good experience
Solo Traveler
Olukorede from Chicago, IL
November 17, 2015
Solo Traveler
10.0
the room is spacious and the bathroom is comfy
yes. the complexities of the different elevators
Couple
Verified Hotel Guest from Corpus Christi, TX
September 10, 2015
Couple
10.0
This is a beautiful hotel in a great location. we had a lake view room with a great view. The bed and pillows were amazing as was the service. We will definitely be back!
Verified Hotel Guest from Washington, MI
September 2, 2015
6.0
Location
Bath room had someone's hair on floor and bathtub from previous occupants. Jacuzzi was old and outdated in pool area.
Business Traveler
Kang Bok from Seoul, Republic Of Korea
June 30, 2015
Business Traveler
9.0

Good!

Group Traveler
Verified Hotel Guest from Greentown, IN
June 24, 2015
Group Traveler
10.0
The staff was top notch. They did their job with an attitude of service and genuine concern for the customers. The room and the view were perfect.
Nothing.
Family Traveling with Young Children
Verified Hotel Guest from Bolingbrook, IL
November 29, 2014
Family Traveling with Young Children
10.0
Exceptionally friendly staff. Every single person we encountered was friendly, accommodating and went above and beyond to deliver quality service that far exceeded our expectations. Went above and beyond to cater to our children - tents, small forks,etc
Nothing

If you're traveling with small children, ask about the in room tent (our 5 year old just loved this) and candy delivery. Small touches that go a long way to make the trip memorable.

Business Traveler
Mark from St Louis, MO
November 24, 2014
Business Traveler
10.0
Great location and property. Very comfortable room: bed and bath. Complimentary shoe shines is a nice touch. It was nice to be able to have a swimming pool available for exercise ... worth paying a bit more for this feature.
Placement of TV in relationship to the bed made watching a bit awkward. The Ritz is one of those hotels that doesn't have it's lobby on the ground floor making getting to your room a two elevator task.
Reviews of The Ritz-Carlton, Chicago
(1 - 10 of 22 reviews)
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