The Liberty, A Luxury Collection Hotel, Boston

The Liberty, A Luxury Collection Hotel, Boston

The Liberty, A Luxury Collection Hotel, Boston Image
4 and 1/2 Star
Hotel Guest Rating: 9.0/10
215 Charles Street
Boston, MA 02114
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Hotel Guest Rating for The Liberty, A Luxury Collection Hotel, Boston in Boston

# 10 of 104 hotels in Boston
Based on 128 reviews from guests who stayed at the
The Liberty, A Luxury Collection Hotel, Boston
Overall Quality Score
user rating 9.0.0
9.0
Hotel Cleanliness
user rating 9.3.0
9.3
Hotel Staff
user rating 9.1.0
9.1
Location of Hotel
user rating 9.0.0
9.0
Hotel Dining
user rating 9.1.0
9.1
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Hotel Guest Reviews of the The Liberty, A Luxury Collection Hotel, Boston

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Judy from Los Altos Hills, CA
June 30, 2015
Couple
10.0
Amazing hotel from a converted historic jail. The public spaces were stunning and room very comfy. Great location right across from the T.
Nothing!
Business Traveler
Brian from Brightwaters, NY
June 15, 2015
Business Traveler
10.0
It was beautiful. Great environment. Staff was exceptionally nice. Food was delicious.
Sheets didn't seem that clean. Not in the best location.
Family Traveling with Young Children
Melanie from Brooklyn, NY
June 4, 2015
Family Traveling with Young Children
9.0
I loved how classy the hotel was.
There was no free breakfast included.
Family Traveling with Young Children
Scott from Pembroke, MA
April 9, 2015
Family Traveling with Young Children
10.0
Service - staff was amazing - great location for trip to the Garden for a Celtics game
No it was great

Bloody Mary bar in lobby on Saturday morning - outstanding - the front desk greeted you with a glass of champagne - then gave us a late checkout without us asking so we could have lunch in town - wow

Business Traveler
Robert from Manalapan, NJ
November 10, 2014
Business Traveler
10.0
Unique hotel in the heart of Boston. Walking distance to great restaurants and Boston Gardens. Staff is outstanding and most welcoming complimentary glass of Champaign upon check itn
Couple
Stephen from Harrison, NJ
February 11, 2014
Couple
5.0

Problem began upon arrival, No reservation found either by name or price line confirmation number, Booked for two nights 2-7-14 thru 2-9-14. 40 minutes later I had a room. The following day left the room to go out came back to hotel room door not opening , Proceeded to the front desk who informed me that they had me checking out that day , The room was still available so there was no room switching involved . Sunday morning checkout I ask for a hard copy of my bill which I normally never ask for to my shock the rates I was charged was no close to what I booked it for, I had two separate bills one for each night. I am still trying to straighten out the issue with the so far no response from anyone I have spoken to at the hotel ...read more

Couple
Ellen from Newton, MA
February 4, 2014
Couple
1.0
a beautiful historic makeover, I was looking forward to seeing...
didn't get to go due to sudden illness... No refund or reschedule available thru priceline, major bummer
Business Traveler
Eric from Berkeley, CA
February 4, 2014
Business Traveler
7.0

If you like a bustling, noisy scene, you'll love the Liberty. I've never stayed at a hotel that employed bouncers for the lobby -- not the bar, but the actual lobby. It wasn't my kind of place at all, though I can see how some might love it. Fortunately the noise didn't leak up to the tower room where I stayed. The rooms themselves are small and drab, but the location is spectacular, just 50 yards from the Red Line on Beacon Hill. ...read more

Couple
Verified Hotel Guest from North Reading, MA
January 20, 2014
Couple
9.0
Clean,friendly environment. Hotel staff at the desk was 1st class.
Valet parking only. parking fees.
Couple
Jason from Georgetown, TX
December 16, 2013
Couple
10.0
The staff & the amazing central lobby!
No!

Rarely, if ever, does the person who checks you in to a hotel make your experience phenomenal! Kasey Fielding, at Liberty Hotel truly made our night spectacular. She greeted us warmly, was speedy to check us in, BUT then did something unique- she asked us a personal question about why we were there (business, pleasure, special occasion)... To which my fiancé and I replied that we haven't seen each other for much after we got engaged, because I've been away at graduate school ... And we were celebrating the end if the semester. I randomly asked Kasey if there were upgrades available- to my surprise she was able to put us in a higher room with a better view and the MOST amazing bathtub/bathroom!! Now if the story stopped here, the Liberty Hotel would have earned 5 Stars, but no, they kept the excellent service coming. They give a free glass of champagne at check in! Later when we wanted to workout, they informed us they were renovating the gym, BUT they were providing free day passes to a gym down the street. What foresight to do for customers! To finish it off, we came back to a BOTTLE of champagne and fresh strawberries- with a personalized, handwritten note from Kasey- congratulating me on school and wishing my fiancé and I the best experience in Boston. What an amazing employee!!!!!!! Kasey, I hope you keep making people smile and exceeding expectations. As far as we are concerned- every time we come to Boston, we know exactly where we are staying- Liberty Hotel. Cheers to you! ...read more

Reviews of The Liberty, A Luxury Collection Hotel, Boston
(1 - 10 of 25 reviews)
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