The Grosvenor

The Grosvenor

The Grosvenor Image
3 Star
Hotel Guest Rating: 7.3/10
Buckingham Palace Road
London SW1W 0SJ

Hotel Guest Rating for The Grosvenor in London

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Based on 23 reviews from guests who stayed at the
The Grosvenor
Overall Quality Score
user rating 7.3.0
7.3
Hotel Cleanliness
user rating 8.0.0
8.0
Hotel Staff
user rating 7.7.0
7.7
Location of Hotel
user rating 9.0.0
9.0
Hotel Dining
user rating 5.8.0
5.8
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Hotel Guest Reviews of the The Grosvenor

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Sort by: All Travelers | Traveling as Couple(8) | Group Traveler(1)
Couple
Verified Hotel Guest from Edmonton, Canada
May 26, 2016
Couple
8.0
Location was very good for us to access the underground!
There were no doormen to help us with our bags at the entrance of the hotel, with our bags and a the stairs.
Group Traveler
Verified Hotel Guest from Minneapolis, MN
May 21, 2016
Group Traveler
9.0

This guest did not leave comments about this hotel.

Couple
Terry from Goldsboro, NC
January 19, 2016
Couple
9.0
The location of this hotel is perfect. It is attached to the Victoria station where you can take the Underground anywhere in the city as well as access buses and other trains. The hotel's included breakfast was great!
Couple
Marina from Kings Park, NY
September 9, 2015
Couple
5.0
Location
TV was not working . Room did not look as nice as pictured on the website
Couple
Joseph from Houston, TX
September 9, 2015
Couple
10.0
Lobby connected to Victoria rail station, London's hub. Wifi good, exercise room good, killer free breakfast buffet, business center w/free coffee, walking distance to Buck palace and Churchill's bunker, shopping mall w/exc restaurants next door.
No rail or direct tube access from Heathrow airport. (Gatwick does have it). Lots of stairs but concierge will carry your bags.(Most London hotels the same) Sound quality on room TV not the best. Couldn't watch TV while lying in bed. No dressers.
Couple
Patricia from Vista, CA
September 3, 2015
Couple
10.0
Staff/ concierge excellent customer service. The atmsphere was so appealing.
Na
Couple
Thomas from Hawthorn Woods, IL
August 2, 2015
Couple
5.0
Poor value for money paid,small bathroom, tub higher than floor, hard to step in to, refrigerator didn't work, no drawers in room, executive lounge service poor.
Couple
Felix from Singapore, Singapore
August 2, 2015
Couple
8.0
Room was facing main road and construction noise till past midnight ; sound proofing not good enough to shut out the noise
Verified Hotel Guest from Marblehead, MA
October 18, 2014
1.0
The location and the chief bellman.
The management is arrogant. They don't answer the front desk phone -- it simply rings endlessly. They don't appear to respect their customers.

Arrogant and poorly trained management. They are in it for the profit and not for repeat business or service.

Couple
Crystal from Carthage, NC
October 7, 2014
Couple
10.0
the hotel was very clean & regal. beds were very comfortable. food was outstanding. friendly staff.
I did not like that it was right next to the train station, and underground. my moms purse got stolen across the street. must be careful of pick pocketers.

The hotel itself is beautiful inside and out. Very Clean & friendly staff. Comfortable beds. Very good food. Would definitely stay here again. anytime you travel you have to be careful of your belongings. the outstanding level of the hotel trumps the location of it being next to a train station and underground. would definetly stay here again!

Reviews of The Grosvenor
(1 - 10 of 10 reviews)
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