The Grand Hotel Dallas

The Grand Hotel Dallas

The Grand Hotel Dallas Image
2 Star
Hotel Guest Rating: 6.9/10
7815B Lbj Freeway
Dallas, TX 75251

Hotel Guest Rating for The Grand Hotel Dallas in Dallas

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Based on 140 reviews from guests who stayed at the
The Grand Hotel Dallas
Overall Quality Score
user rating 6.9.0
6.9
Hotel Cleanliness
user rating 7.1.0
7.1
Hotel Staff
user rating 7.2.0
7.2
Location of Hotel
user rating 7.4.0
7.4
Hotel Dining
user rating 4.6.0
4.6
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Hotel Guest Reviews of the The Grand Hotel Dallas

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Anthony from Oklahoma City, OK
March 20, 2015
Couple
2.0
The location
Very poor customer service. Poorly maintained property.
Couple
Hector from San Antonio, TX
February 25, 2015
Couple
7.0
Rooms very clean (only room) huge bed, spacious bathroom.
The parking lot is seriously limited. Non guests people hanging out in the lots even late at night. Hallways were somewhat dirty and smelled funky.

The staff was very courteous, the cleaning was excellent. The room was no problem, the outsides was somewhat. It seemed there was a ballroom with party Saturday night. which made it even harder to find a spot Anyhow, this hotel is a good idea if you are pssing by or just using it to sleep/bath and tour around. Has a couple restaurants at walking distance (in n out, starbucks and a mexican restaurant a little bit farther) the location is great, 8 miles away from downtown, where 75 and 635(LBJ freeway) freeways cross. So you are not limited to an area in particular staying south or north, it is very centric Even the hotel is right off an access road ...read more

Couple
Verified Hotel Guest from Garland, TX
February 18, 2015
Couple
7.0
The staff was riendly, but somewhat unprofessional
Mildew in the bathtub and the air freshener for the room was way too strong
Solo Traveler
Abderrahim from Alexandria, VA
January 15, 2015
Solo Traveler
8.0
The general manager was very understanding and helpful.
The way they did the hallways could be better, meaning brighter lights would give guests better feeling.
Couple
Derrick from Grandview, MO
November 18, 2014
Couple
1.0
Leaving
Room smelled like pets security was very rude only had one entrance no access to fooms from parking area had to walk all way around building to enter thru lobby
Senior Travelers
Verified Hotel Guest from Bellevue, WA
November 17, 2014
Senior Travelers
8.0
I selected this hotel for its location. A bonus was that it was walking distance to some restaurants and a CVS store.
The policy that you have to prepay for your entire stay and that nothing is refundable if you leave early makes me suspicious.
Business Traveler
Jacquelyn from Little Rock, AR
November 14, 2014
Business Traveler
10.0
Front Desk personnel, Thomas. He was awesome...VERY friendly & helpful.
No
Group Traveler
Sam from Amarilli, TX
October 9, 2014
Group Traveler
10.0
The rooms were great and clean and the staff was very nice!
The sketchy kids letting people in the side doors and or giving them there room keys to get in through the front

It's was great! Near the highway close yo the galleria, WalMart super target Starbucks tons of eating places! It was by far the best stay I've had in dallas

Couple
Christal from Arlington, TX
September 29, 2014
Couple
10.0
Loved how friendly the staff was.
They double charged my credit card. But they corrected the issue right away
Couple
Verified Hotel Guest from Dallas, TX
September 20, 2014
Couple
2.0
the location of this hotel is excellent. It is close the food and shopping and not far from downtown Dallas.
Staff at this Hotel was rude and very unprofessional.there were people walking around at all hours of the night who didn't even have a room at this hotel. I felt very unsafe despite the security officer who sat up front reading books and eating snacks.

I would never book here again .

Reviews of The Grand Hotel Dallas
(1 - 10 of 81 reviews)
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