The Condado Plaza Hilton

The Condado Plaza Hilton in San Juan

The Condado Plaza Hilton

The Condado Plaza Hilton Image
4 Star
Hotel Guest Rating: 8.1/10
999 Ashford Avenue
San Juan, PR 00907

Hotel Guest Rating for The Condado Plaza Hilton in San Juan

# 6 of 62 hotels in San Juan
Based on 437 reviews from guests who stayed at the
The Condado Plaza Hilton
Overall Quality Score
user rating 8.1.0
8.1
Hotel Cleanliness
user rating 8.3.0
8.3
Hotel Staff
user rating 8.0.0
8.0
Location of Hotel
user rating 8.7.0
8.7
Hotel Dining
user rating 7.3.0
7.3
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Hotel Guest Reviews of the The Condado Plaza Hilton

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Family Traveling with Teens
Verified Hotel Guest from Juana Diaz, PR
December 22, 2014
Family Traveling with Teens
10.0

This guest did not leave comments about this hotel.

Couple
Kali from Virginia Beach, VA
December 20, 2014
Couple
4.0
N/a
Room not clean, charge for resort fee, and not able to get hilton honors points even paid the resort few.
Couple
Verified Hotel Guest from Cleveland, OH
December 18, 2014
Couple
5.0
The surrounding area was nice, with variety of food and activities.The room appeared newly renovatedRoom service was nice
Towels had big brown stains on themThe front desk staff was not as well educated about the hotels policiesFood prices were too high at the hotels restaurants
Couple
Verified Hotel Guest from Woodside, NY
December 17, 2014
Couple
2.0
Location is great, nice pools, decent size casino.
There are two buildings, the south one has extremely tiny bathrooms with the door opening towards the toilet. Unless you are ultra skinny ... it is super annoying getting into and out the shower as well as just using the sink. It is a terrible layout.
Business Traveler
Nancy from Rincon, PR
December 17, 2014
Business Traveler
10.0
Staff was so nice and accommodating. Also, the view was espectacular.
No complaints here!
Couple
Verified Hotel Guest from Delaware, OH
December 17, 2014
Couple
1.0
The hotel is beautiful and has nice rooms. The outside area is nice and has a pretty view. the beach is tiny so if you want to be at the beach don't stay at this hotel because you will be very disappointed.
The hotel staff is rude and misinformed. We tried to go to bed at 10pm but we were kept up due to the locals having a christmas party with the LOUDEST music. Called the front desk they said it would be done at 1am. it didn't stop till 3am! Dont stay here.
Family Traveling with Young Children
Verified Hotel Guest from Thornhill, Canada
December 15, 2014
Family Traveling with Young Children
2.0
The location is good. Room size is alright. The outdoor space (swimming pool, hamok, etc.)is nice.
poor service. Check in time 4pm and they really mean that. Front desk girl having attitude, reluctant to make an effort to give us rooms next to each other even though we booked 2 rooms together and we are on family trip. Very noisy AC and not working.
Couple
Alok from Kansas City, MO
December 14, 2014
Couple
8.0
I opted for oceanfront room, and they were real oceanfront, can see the ocean just below ur balcony, not the same case in other places.
Small pool area, beach is open to public, not private beach, though clean. They would remove hammock at 6 pm, and the guy was rude to ask people to leave the hammock and go somwhere else.
Couple
Verified Hotel Guest from Nashville, TN
December 13, 2014
Couple
9.0
Location was perfict.The view from our 10th floor was awesome.Nice SMALL beach.Staff was friendly.Denny's across the street made for an easy breakfast.
Had some water issues in the bathroom asked to be moved well you all know what the answer was sorry sir we don't have anymore rooms.The resort fees.They also had some kind of parties there a couple nights and that made it very busy.
Couple
Satesh from Woodhaven, NY
December 10, 2014
Couple
10.0
Very clean and great costumer service. Our stay was amazing
Beach was not too great.
Reviews of The Condado Plaza Hilton
(1 - 10 of 200 reviews)
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