The Cocoon Boutique Hotel

The Cocoon Boutique Hotel

The Cocoon Boutique Hotel Image
4 Star
Hotel Guest Rating: 8.9/10
61 Sct Tobias Cor Sct Rallos, Brgy. Laging Handa
Quezon City, Manila 1103

Hotel Guest Rating for The Cocoon Boutique Hotel in Manila

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Based on 23 reviews from guests who stayed at the
The Cocoon Boutique Hotel
Overall Quality Score
user rating 8.9.0
8.9
Hotel Cleanliness
user rating 8.9.0
8.9
Hotel Staff
user rating 9.6.0
9.6
Location of Hotel
user rating 8.6.0
8.6
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Hotel Guest Reviews of the The Cocoon Boutique Hotel

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Couple
Nelson from Long Beach, CA
January 11, 2013
Couple
4.0
The location was very convenient for my parents. Very close to relatives. The breakfast was good, according to my parents. The waiter attending to them was fantastic.
Cleanliness. Bath mats. Room very small. Towels being changed. Attendance to my parents' needs.

I am quite disappointed and upset actually as to the quality of this hotel. I looked online and saw really good reviews and thought this would be the best place for my parents to stay in for their return trip to their native country 50th anniversary celebration. We had them stay here over a week starting December 31 and left on January 9. My dad was so upset and just irritated at the everyday cleanliness of the bathroom. It wasn't cleaned properly, the floors were dirty (he even took a napkin and just wiped the bathroom floor and found so much dirt and hair - this was from a previous hotel guest!). He had to ask multiple times for the hotel to clean their room, make the bed and get basic towels. What really irked him were the bath mats they would leave there everyday, uncleaned, unchanged, LITERALLY the size of a table placemat - plastic with stains. My parents are a humble people. When my dad asked the hotel to take care of these things, they were apologetic, but went back to the same treatment. They asked for a different room as well because theirs was very small compared to the internet pictures. Since it was New Years week, they said the hotel was full and could not accomodate them. My siblings and I spent a lot of money to send my parents on an amazing trip for their 50th anniversary. And this is the treatment they received? I will NOT recommend this hotel to incoming guests. The supervisor/mananger offered a day spa for my mom and dad - and they are not the type to want a massage from anyone. No discount even offered. My dad spoke to the Supervisor and the supervisor,manager said she would fire her housekeepers. My dad said not to do that. He suggested that the supervisor be more vigilant and train her workers better and to THROW AWAY those bathmats! Clean the rooms regularly and do spot checks! NO RECOMMENDATION GIVEN FOR THIS HOTEL. Truly saddened that my parents went through this. ...read more

Reviews of The Cocoon Boutique Hotel
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