Hotels in Denver

The Brown Palace Hotel And Spa, Autograph Collection

The Brown Palace Hotel And Spa, Autograph Collection

The Brown Palace Hotel And Spa, Autograph Collection Image
4 Star
Hotel Guest Rating: 8.2/10
321 17Th Street
Denver, CO 80202
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Hotel Guest Rating for The Brown Palace Hotel And Spa, Autograph Collection in Denver

# 22 of 125 hotels in Denver
Based on 26 reviews from guests who stayed at the
The Brown Palace Hotel And Spa, Autograph Collection
Overall Quality Score
user rating 8.2.0
8.2
Hotel Cleanliness
user rating 8.8.0
8.8
Hotel Staff
user rating 8.9.0
8.9
Location of Hotel
user rating 8.4.0
8.4
Hotel Dining
user rating 8.7.0
8.7
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Hotel Guest Reviews of the The Brown Palace Hotel And Spa, Autograph Collection

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Verified Hotel Guest from Albuquerque, NM
April 1, 2014
Couple
5.0
Beautiful hotel with a lot of history behind it
I did not like the pricey parking that was mandatory secondary to no parking access. Tipping was expected and expensive. Felt like we had to ask just to use our car
Couple
V Linn from Austin, TX
March 19, 2014
Couple
9.0

This guest did not leave comments about this hotel.

Business Traveler
Shannon from Jackson, WY
February 17, 2014
Business Traveler
9.0

This guest did not leave comments about this hotel.

Couple
Duane from Casper, WY
January 5, 2014
Couple
9.0

This guest did not leave comments about this hotel.

Group Traveler
Verified Hotel Guest from Rockwall, TX
November 22, 2013
Group Traveler
10.0
The character. Over exceeded expectations.
Just the parking situation. You have to valet... and they charge you for that on your room bill... but other than that, it is amazing.

This hotel has so much personality. The staff are incredibly kind and welcoming. Be prepared to valet your vehicle anytime you come or go. The restaurant is just like the hotel- full of personality and service. Great food. Loved it all!

Business Traveler
Verified Hotel Guest from Wayzata, MN
November 22, 2013
Business Traveler
1.0
nothing
yes

You overbooked the hotel and moved me to a cheap motel near the airport. Not OK

Couple
Brett from Payson, UT
November 20, 2013
Couple
9.0
Staff were attentive and excited to serve. Beautiful old building. Room needed updating.
Solo Traveler
Victoria from Albuquerque, NM
June 23, 2013
Solo Traveler
10.0
The History is amazing it's been open since 1892 and your treated like you own the place. AWESOME!!!!!!! Worth ever penny!
no

I LOVED every thing about it. The spa is Fab, all the water is from a 750 feet well that is under the hotel, AWESOME!!!!!!!!!! Every meal was ten star. The room was very comfortable and beautiful. I'd go back in a heartbeat!!

Family Traveling with Teens
Sally from Casper, WY
March 11, 2013
Family Traveling with Teens
9.0
The location is great. The staff was very helpful. I really appreciated the complementary glass of champagne at check in.
The room was nicely decorated but the cleanliness was not up to the standard of what I expect when paying this price for a room. The bathroom had was not thoroughly clean: dust in the corners, water drips on the front of the vanity,towels not soft.

This is a fantastic landmark hotel. It is like staying in a museum. The staff are classy and very helpful. You are a very short walk from the 16 st mall with lots of shopping and restaurants. However the rooms were not quite reflective of what I would expect from a hotel in this price range. Not a great selection on the Kerig machine, towels were tacky and the bathroom needed a good deep cleaning. The public spaces and the staff along with the building itself and location make this a very special destination hotel. An experience in and of itself! ...read more

Couple
Dennis from Parker, CO
February 12, 2013
Couple
7.0
Great location. Beautiful amenities
Priceline's description VERY misleading as to sitting/living room 300 sf Queen. The ENTIRE room was 300 sf. Very small, no sitting living area. Ordered an ice bucket for wine we brought. Left for play (cont. below)...

Came back to room and we got the ice bucket we ordered along with another ice bucket with a bottle of champagne. We immediately called room service upon our return to come pick up the champagne. No one ever came. We left it untouched and when we checked out it was on our bill. They removed it from the bill but we were surprised at room service's inability to come get it for whatever reason and then charge us for it. Disappointing. We could live with that but overall... the knock is on priceline for mischaracterizing a separate sitting/living area of 300 sf in the description when in fact, the ENTIRE room was 300sf with no room to "sit or live." ...read more

Reviews of The Brown Palace Hotel And Spa, Autograph Collection
(1 - 10 of 20 reviews)
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