The Abbey Resort & Avani Spa

The Abbey Resort & Avani Spa in Fontana

The Abbey Resort & Avani Spa

The Abbey Resort & Avani Spa Image
3 Star
Hotel Guest Rating: 8.9/10
269 Fontana Boulevard
Fontana, WI 53125
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Hotel Guest Rating for The Abbey Resort & Avani Spa in Fontana

# 1 of 3 hotels in Fontana
Based on 33 reviews from guests who stayed at the
The Abbey Resort & Avani Spa
Overall Quality Score
user rating 8.9.0
8.9
Hotel Cleanliness
user rating 8.9.0
8.9
Hotel Staff
user rating 9.0.0
9.0
Location of Hotel
user rating 9.0.0
9.0
Hotel Dining
user rating 8.9.0
8.9
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Hotel Guest Reviews of the The Abbey Resort & Avani Spa

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Garnett from Chicago, IL
September 2, 2014
10.0

This guest did not leave comments about this hotel.

Couple
Verified Hotel Guest from Arlington Heights, IL
March 11, 2014
Couple
10.0
All the Abbey team members were helpful and happy. The entire place is clean and kept up.
Couple
Verified Hotel Guest from Island Lake, IL
March 4, 2014
Couple
10.0

This guest did not leave comments about this hotel.

Family Traveling with Teens
Susan from Brookfield, IL
February 18, 2014
Family Traveling with Teens
10.0
I have been going to the Abbey for 30 years, and it is a beautiful hotel and spa. I have to admit that even though it is a little longer drive into Lake Geneva than I like, its obviously worth the time, because I absolutely love the spa.
On this trip I found the male spa receptionist extremely uptight and downright rude. When I mentioned my disappointment to the front desk, I was told that not only is there a $20 resort fee, but a $25 fee for the healthclub. As if they don't charge enough

I am fully aware the Abbey is one of the "elite" hotels in the Lake Geneva area. I also understand Presidents/Valentines weekend was also very busy. Unfortunaley, I didn't understand the "uppity" attitudes of a couple of the male desk clerks, afterall, they're employees of the establishment, it was quite inconsiderate of them to treat a paying guest as a peasant, as if we were bothering them to do their job (one a front desk clerk, the other an Avani desk clerk). Afterall, if us peasants weren't there, they would have no job at ALL! The main reason I choose to stay at the Abbey is for the benefit of the health club and spa, which in the past 10 years, has been included in the $20 resort fee. Unfortunately, if what I was told by the front desk upon check out, that there is a $25 fee for use of the health club, it doesn't look like I'll be returning anytime soon. I already pay for a healthclub membership which includes all locations throughout the U.S. I haven't heard of a hotel charging extra for those of us who choose to work out during the day, and to be honest, it is very disappointing news. I can only hope I mis-understood, as it seemed to be news to the clerk I was speaking with, as her co-worker informed her of the additional charge. The employees who supervised the pool and ice arena were fabulously friendly and really seemed to enjoy their work, and were ready with a smiling face to help in anyway they could. The serving staff, including room service were also extremely friendly and cheerful. ...read more

Family Traveling with Young Children
Brian from Watseka, IL
August 26, 2013
Family Traveling with Young Children
10.0
The staff was wonderful absolutely perfect room wonderful food friendly friendly friendly
Leaving

best hotel experience this year highly recommend for anybody with family romantic or just the perfect getaway... The spa was wonderful!!! Was there with the newborn they had on the call room babysitter to take care of all children!!!! I cannot emphasize enough that the staff was friendliest that I have been blessed dealing with in a very long time!!!! Thank you for your wonderful resort. ...read more

Couple
Verified Hotel Guest from Aurora, IL
August 11, 2013
Couple
10.0
Location near Saint Benedict's Catholic Church and within a short drive to Geneva Lake.
No.

So much to do, so little time; must return often.

Group Traveler
Verified Hotel Guest from Highland, IN
July 31, 2013
Group Traveler
7.0
I really liked the way the rooms were set up in different buildings. I enjoyed the pool and hot tub.
I did not like that my blanket was very dirty with visible remnants. Also the coffee in the rooms was terrible.

I had a very nice time at the Abbey, and I'm sure if the weather was better I would have loved the outdoor pool and hot tub. The coffee in the rooms was not good and there was visible dirtiness on my blanket. I'm not sure what the $12 resort fee was for as it was just like a normal hotel to me. Everything else cost extra anyway, so what did the fee cover? Also I would maybe recommend they establish some sort of night time adult pool time as the hot tub and pool was over run with kids, for a pricey room, I did not think that was appropriate. ...read more

Couple
Rebecca from Chicago, IL
July 30, 2013
Couple
10.0
The Abbey is located on a beautiful marina and our room faced the lake - beautiful views and a lovely location.
There were so many fees! We paid an extra 30$ in taxes and "resort" fees, but didn't even get a chance to use the resort spa or any of it's services. I would have preferred those "additional" fees to just be included in the price we agreed to.

The hotel is great, super friendly staff, many options for restaurants/bars/entertainment. The spa is also really nice, but costs extra to enter. Very comfortable beds and really nice location.

Couple
Nelson from Lake Forest, IL
July 15, 2013
Couple
9.0
Pools Attentive restaurant manager in Fontana Grill Kate and Erica at front desk
Service could be slow in Fantana Grill
Couple
Amy from Waukesha, WI
November 20, 2012
Couple
10.0
good upkeep of grounds, loved the bonfires and ability to walk by lakes
pool could be warmer, room ceilings/painted beams dated
Reviews of The Abbey Resort & Avani Spa
(1 - 10 of 10 reviews)
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