Hotels in Dekalb

Super 8 Dekalb Il

Super 8 Dekalb Il

Super 8 Dekalb Il Image
1 Star
Hotel Guest Rating: 6.1/10
800 W. Fairview Dr.
Dekalb, IL 60115

Hotel Guest Rating for Super 8 Dekalb Il in Dekalb

# 2 of 4 hotels in Dekalb
Based on 51 reviews from guests who stayed at the
Super 8 Dekalb Il
Overall Quality Score
user rating 6.1.0
6.1
Hotel Cleanliness
user rating 6.3.0
6.3
Hotel Staff
user rating 6.8.0
6.8
Location of Hotel
user rating 7.3.0
7.3
Hotel Dining
user rating 4.6.0
4.6
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Hotel Guest Reviews of the Super 8 Dekalb Il

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Business Traveler
Claude from Chicago, IL
March 7, 2014
Business Traveler
10.0
I liked the customer service the best. They were all very welcoming and attentive to me.
The only thing that was a draw back was that both of the lights on either side of the bed did not work.

I had to make a reservation at the last minute for this trip and needed to find an economically priced hotel and I had seen that Super 8 Hotel built years ago and remembered it was there but had not stayed there before. I was happy to find out that it was in good condition and very clean. The customer service was great and the bed was comfortable and I slept very well on it. Good sleep was critical for me as my time was filled to the max during my stay so I needed to sleep well at night so I could be sharp for my conference on those days. It was quiet on my floor so no issues with noise. Also, it was located close enough to Sycamore, IL. so I could get back and forth easily to the conference site. I would stay there again if the opportunity arose. ...read more

Family Traveling with Teens
Diane from Florissasnt, MO
February 26, 2014
Family Traveling with Teens
7.0
It was a lot cleaner than I expected from reading some of the comments. They should check the bathroom walls, they could have been wiped down. It was all very minor. I'm a supervisor for a cleaning company and I notice things like that.
Couple
Dana from Sussex, WI
February 10, 2014
Couple
1.0

I will never be booking a hotel through priceline.com again. We had the WORST hotel experience ever and were told by Super8 that they could not refund us any money because we paid through a 3rd party vendor yourself. We got to our room, turned down the sheeets and there were 8 long black hairs on the pillow and sheets. The bed sheets were obviously not changed. We called the front desk and asked them to bring us new sheets. My husband and I then had to remake the bed. They also did not have a fitted sheet for the bottom, they just gave us two regualar sheets. The sheets that they brought us were so soiled and stained, they were digusting. The heater barely worked, our room was freezing. My husband and I had to sleep in our winter jackets just to stay warm. The next morning I went to the front deskk to explain our horrible experience. The hotel manager never once apologized. He basically said since we booked through a 3rd party vendor that we could not get any kind of refund or discount. Being that we came to town for a funeral, I was not in the mood to continue to debate with him. I will however never purchase anyting through priceline.com and will be telling my friends our story and urging them to not purchase through a 3rd party vendor as well. If there is antying that you could do, as far as a refund that woud be wonderful. My husband and I didn't sleep at all that evening, it was the worst hotel experience we have ever had and we are not complainers. Thanks, Dana Roehsner ...read more

Anne from Rolling Meadows, IL
February 9, 2014
2.0
Location
Staff is rude and dismissive .Worst customer service possible.
Anne from Rolling Meadows, IL
February 8, 2014
2.0
Staff is rude not welcoming. I have stayed here many nights last 30 days and it never improes. No concetn for guests at all.
Business Traveler
Verified Hotel Guest from Whitestown, IL
February 2, 2014
Business Traveler
1.0
That I realized that I Holiday Inn's and Hampton's better and should stick to what I know.
The staff, the parking lot lighting, the guests.

I never really felt safe. Hotel is by I88, not lit well, nothing around it. I did not feel personally safe and I did not feel my car would have been safe also. Dekalb is a nice town, just this hotel way off in the distance is a little too much. Since I did not feel safe I did not even go it. Priceline.com would not refund my money. Horrible customer service by the way. Oh well, a $xxx mistake I will never make again. ...read more

Group Traveler
Verified Hotel Guest from Buffalo Grove, IL
December 10, 2013
Group Traveler
6.0
location to where i needed to be and the price
tv was not working properly, hotel not updated, didn;t seem all that clean
Family Traveling with Young Children
Verified Hotel Guest from Dix, IL
November 5, 2013
Family Traveling with Young Children
5.0
The location.
The desk clerk was very unfriendly, free continental breakfast was to be served until 9 am but both mornings we were there, there was no food, no coffee and no juices left by 8 am and no more was put out.

We will not be returning to this hotel. The hotel is in a good location but was not what we expected and not a pleasant stay.

Couple
Verified Hotel Guest from Fort Dodge, IA
October 21, 2013
Couple
1.0
Location was ideal
The hotel room was dirty. There was hair in the towels and the toilet did not work. Staff was all but unwilling to make contact with neighboring rooms to ask them to be quiet and stop partying in the hall.
Family Traveling with Teens
Candi from Groveport, OH
October 7, 2013
Family Traveling with Teens
7.0
It was very close to the toll highway and Northern Illinois University.
The pool was advertised to be open until 11pm, but was closed at 10. (Didnt matter to us though because we didnt plan on using it.) The breakfast variety was awful. It may have been better earlier in the day, but it was out of almost everything!

Hotel adequate for quick stay to visit NIU, what you could expect from a Super 8.

Reviews of Super 8 Dekalb Il
(1 - 10 of 29 reviews)
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