So Sienna

So Sienna in London

So Sienna

So Sienna Image
4 Star
Hotel Guest Rating: 5.7/10
38-40 Glenthorne Road
London W6 0LS

Hotel Guest Rating for So Sienna in London

Overall Quality Score
user rating 5.7.0
5.7
Hotel Cleanliness
user rating 5.3.0
5.3
Hotel Staff
user rating 5.7.0
5.7
Location of Hotel
user rating 6.7.0
6.7
Hotel Dining
user rating 10.0.0
10.0
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Hotel Guest Reviews of the So Sienna

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Sort by: All Travelers | Business Traveler(1) | Solo Traveler(1)
Business Traveler
Verified Hotel Guest from St. Louis, MO
June 2, 2014
Business Traveler
1.0
The day I checked out
I had been upgraded to an apartment which I immediately found a large spider who had already checked in. They moved me to another room on the hotel side and had the same issue with my room, they were unable to refund or fix.

As a forward to this I am unsure if the star system relates to cleanliness or if it is geared towards services offered but in no scale would I rate this a four. I would do everything in m power to help any traveler stay away from this hotel, I would urge them to use the AMAZING tube system in place, than stay at this hotel or chain of hotels. The staff is not empowered to help resolve issues they must rely on staff that never contacts you after two weeks. I used the laundry service at this hotel because as you can guess I was running low on clothes, they returned the clothes dripping wet and in a paper bag. I am here on business so I had to iron all of my shirts and boxers that came back. This is a sorry excuse for a hotel. Travelers be weary I would avoid at all costs. They may also refute, rebut, or otherwise but I did everything I could to step out peacefully. I don't think I should have to move to two SEPARATE rooms. Since I am on a working trip I didn't have time to play find a clean room inside So Sienna. ...read more

Solo Traveler
Verified Hotel Guest from Provo, UT
October 18, 2013
Solo Traveler
7.0
Good location near the Hammersmith underground station. Room and bathroom were spacious compared to other London hotels I have stayed in for comparable price. Staff were friendly and helpful.
WiFi was occasionally not working. The cable TV did not work three of the four nights I stayed there. The room included a kitchenette that was handy, but the dish washing sponge was old and dirty. They should just provide a new one with each new guest.
Reviews of So Sienna
(1 - 2 of 2 reviews)
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