Sheraton Universal

Sheraton Universal

Sheraton Universal Image
3 and 1/2 Star
Hotel Guest Rating: 7.6/10
333 Universal Hollywood Drive
Universal City, CA 91608
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Hotel Guest Rating for Sheraton Universal in Universal City

# 2 of 3 hotels in Universal City
Based on 372 reviews from guests who stayed at the
Sheraton Universal
Overall Quality Score
user rating 7.6.0
7.6
Hotel Cleanliness
user rating 7.9.0
7.9
Hotel Staff
user rating 8.3.0
8.3
Location of Hotel
user rating 9.1.0
9.1
Hotel Dining
user rating 8.2.0
8.2
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Hotel Guest Reviews of the Sheraton Universal

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Family Traveling with Young Children
Mario from Iraan, TX
January 18, 2017
Family Traveling with Young Children
10.0
Friendly and informative staff, very helpful, location is excellent, amenities are fine as well.
Ice machines were down.
Family Traveling with Teens
Verified Hotel Guest from Phoenix, AZ
January 17, 2017
Family Traveling with Teens
6.0

This guest did not leave comments about this hotel.

Family Traveling with Young Children
Stacy from Bakersfield, CA
January 6, 2017
Family Traveling with Young Children
3.0
The only redeeming part of this hotel was the great service from the staff.
Our bed was horrible, the air conditioner didn't work, and we must have been close to the service elevator because it was loud the entire night.
Family Traveling with Young Children
Verified Hotel Guest from Palo Alto, CA
January 4, 2017
Family Traveling with Young Children
3.0
Very convenient since it is close to universal studio plus having a shuttle to take you to the park and back to the hotel was awesome. Breakfast was good. The evening hors d'oeuvre was great and the service crew during this time were excellent
We actually were disappointed that we were locked out of our room twice. 1 elevator is not working. There were people fighting screaming, banging doors, in the hall and the room in front of us and security was too slow responding to the altercation.
Family Traveling with Young Children
Verified Hotel Guest from Ceres, CA
December 16, 2016
Family Traveling with Young Children
8.0

This guest did not leave comments about this hotel.

Jennie from Tracy, CA
December 15, 2016
10.0
We arrived early and was able to check in. The hotel staff are so friendly and helpful
Only that would help is if there was a makeup mirror in bathroom
Family Traveling with Young Children
Maria from Windsor, CA
December 5, 2016
Family Traveling with Young Children
8.0
Location was great!!
Parking fee!!
Couple
Scott from Lake Oswego, OR
November 8, 2016
Couple
2.0
Parking was not included the hotel was dirty and noisy this was a horrible experience
Family Traveling with Young Children
Verified Hotel Guest from Waddell, AZ
October 27, 2016
Family Traveling with Young Children
5.0
Staff was lovely
Room was so small no couch just a chair covering the ajoing room door, and no extra area outside of small bathroom to do hair or makeup
Couple
Verified Hotel Guest from Granbury, TX
October 26, 2016
Couple
6.0
This was a weekend trip to Universal Studios. Location is great and the hotel has a shuttle that runs most of the day and night that is very convenient and easy to find.
Reviews of Sheraton Universal
(1 - 10 of 62 reviews)
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