Sheraton Springfield Monarch Place Hotel

Sheraton Springfield Monarch Place Hotel

Sheraton Springfield Monarch Place Hotel Image
3 and 1/2 Star
Hotel Guest Rating: 8.2/10
1 Monarch Place
Springfield, MA 01144
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Hotel Guest Rating for Sheraton Springfield Monarch Place Hotel in Springfield

# 3 of 7 hotels in Springfield
Based on 641 reviews from guests who stayed at the
Sheraton Springfield Monarch Place Hotel
Overall Quality Score
user rating 8.2.0
8.2
Hotel Cleanliness
user rating 8.8.0
8.8
Hotel Staff
user rating 8.6.0
8.6
Location of Hotel
user rating 8.4.0
8.4
Hotel Dining
user rating 6.7.0
6.7
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Hotel Guest Reviews of the Sheraton Springfield Monarch Place Hotel

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Solo Traveler
David from Elk Grove, CA
May 10, 2015
Solo Traveler
3.0
I liked the hotel room, location, and nearby attractions
I did not like the customer service received and treatment of the front desk clerk, whose disdainful attitude regarding a security deposit for incidentals on a prepaid room caused a 40 minute delay during check-in.
Couple
William from Salisbury, MD
May 5, 2015
Couple
10.0
Awesome staff
Pay parking
Solo Traveler
Verified Hotel Guest from Rochester, NH
May 1, 2015
Solo Traveler
9.0
Great location. Easy on and off from highway.Very well-kept.Excellent, friendly, and professional staff.
A little problem with non-stop loud water noise in pipes--even with toilet water handle turned off. Not sure if this was just my room or whole hotel.
Business Traveler
Michael from East Brunswick, NJ
April 12, 2015
Business Traveler
7.0
Clean. Lobby is nice
A little outdated. Front desk could have been a little more warm
Family Traveling with Young Children
Valerie from Mont-Royal, Canada
April 10, 2015
Family Traveling with Young Children
10.0
We appreciate our stay in this beautiful classic grand hotel with spacious public spaces. The rooms were very confortables and quiet. We spend a good time at the pub wich has a great barman and a good atmosphere.The pool area is splendid.
There is only one armchair in the room. A second one would be better.
Couple
Verified Hotel Guest from Stoneham, MA
April 9, 2015
Couple
5.0
have to pay for parking, got double charged on my deposit. still fighting to get it back.
Couple
Andy from Conesus, NY
April 7, 2015
Couple
9.0
Hotel employee at check in was friendly & professional. Check out equally good. Parking bit of a hassle as it is a downtown city property, max clr. 7'4". underground space $16 a night. Room & bed excellent, very good night sleep firm mattress
Hotel employee at check in was friendly & professional. Check out equally good. Parking bit of a hassle as it is a downtown city property, max clr. 7'4". underground space $16 a night. Room & bed excellent, very good night sleep firm mattress
Business Traveler
Arvind from Cleveland, OH
April 7, 2015
Business Traveler
8.0
Location
None
Business Traveler
Verified Hotel Guest from Canton, MA
April 3, 2015
Business Traveler
10.0
Location. Staff. Restaurant.
Family Traveling with Young Children
Verified Hotel Guest from Springfield, MA
March 31, 2015
Family Traveling with Young Children
6.0
Location
Pool area not very clean, locker room /steam room very old and rundown. Hotel had a college party on level 3 which had music blasting until midnight and then drunk kids roaming the hotel. Hotel lobby in morning looked like a college party had went
Reviews of Sheraton Springfield Monarch Place Hotel
(1 - 10 of 200 reviews)
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