Sheraton Kona Resort And Spa At Keauhou Bay

Sheraton Kona Resort And Spa At Keauhou Bay

Sheraton Kona Resort And Spa At Keauhou Bay Image
4 Star
Hotel Guest Rating: 7.9/10
78-128 Ehukai Street
Kailua Kona, HI 96740
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Hotel Guest Rating for Sheraton Kona Resort And Spa At Keauhou Bay in Kailua Kona

# 4 of 36 hotels in Kailua Kona
Based on 593 reviews from guests who stayed at the
Sheraton Kona Resort And Spa At Keauhou Bay
Overall Quality Score
user rating 7.9.0
7.9
Hotel Cleanliness
user rating 8.2.0
8.2
Hotel Staff
user rating 8.0.0
8.0
Location of Hotel
user rating 8.1.0
8.1
Hotel Dining
user rating 7.4.0
7.4
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Hotel Guest Reviews of the Sheraton Kona Resort And Spa At Keauhou Bay

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Verified Hotel Guest from San Francisco, CA
May 8, 2015
Couple
8.0
Hospitality of staff was great
Rooms were nice, and very clean, but the decor could be brought up a notch to match the lobby etc.
Couple
Byeong Yul from Long Beach, CA
May 1, 2015
Couple
9.0
View
Couple
Verified Hotel Guest from Scottsdale, AZ
April 22, 2015
Couple
5.0
Location is very good. Quite close to Kona.
Housekeeping is terrible! From the first of three nights, a piece of red thread - not mine, on bathroom floor, still there on last day. On carpet a coffee bean, again, not mine and again still there on last day. Plumbing is terrible, drain stinks!

Stayed last year and did not enjoy it. I remember cleanliness not being the best. Again this year it was the same issue. Housekeeping needs a lesson in "housekeeping ". Hotel is very cold, lacks atmosphere.

Family Traveling with Young Children
Verified Hotel Guest from Kaysville, UT
April 15, 2015
Family Traveling with Young Children
10.0
The staff really cares about the guests. By the end we were "Ohana" (family). I love their Hawaiian Cultural department. The pools are perfect for any age. The views are spectacular.
The bathrooms need renovating.
Couple
Verified Hotel Guest from San Francisco, CA
April 15, 2015
Couple
8.0
The location and scenery was beautiful. The layout of the hotel was wonderfully designed, the air flow really you cool down in the heat. The staff was friendly. The in room dining was on time and coffee was amazing. Love the option of the trolley.
The bathtub had some chips in it. The tiles and groat was dirty. some of the advertised activities were not near by, you have to have/rent a car.
Couple
Michael from Monrovia, CA
April 15, 2015
Couple
10.0
Great location and a great hotel! The staff was friendly, courteous and attentive! The one thing I wished for was a private, easily-accessible entrance into the ocean for snorkeling!
Minor but irritating. We'd show up for breakfast - nice, but not the best we experienced in Hawaii (breakfast buffet @ the Royal Lahaina was far better!) - to a large dining room only 20% full, yet had to wait EVERY TIME (5+ mins) to be seated. Dumb.
Family Traveling with Young Children
Charl from Kamuela, HI
April 14, 2015
Family Traveling with Young Children
10.0
Excellent
Everything
Couple
Anne from Toronto, Canada
April 12, 2015
Couple
8.0
Good location, clean rooms
Old. Many flys near the shore/restaurant area. Bath tub and toilet should be renovated like the rest of the room.
Family Traveling with Teens
Verified Hotel Guest from Kaysville, UT
April 7, 2015
Family Traveling with Teens
10.0
Most comfortable beds ever. Beautiful pools. Right on the bay. You can watch Dolphins from the porch at 7:30am. Manta Rays at 9pm. Spirit of Hawaii is big here!!
The bathrooms are outdated. Considering how amazing everything else is, it's ok.
Family Traveling with Teens
Verified Hotel Guest from Kaysville, UT
April 7, 2015
Family Traveling with Teens
10.0
The spinner dolphins in the bay.The staff. The pools. The aloha spirit.
Reviews of Sheraton Kona Resort And Spa At Keauhou Bay
(1 - 10 of 200 reviews)
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