Sandman Suites Surrey - Guildford

Sandman Suites Surrey - Guildford

Sandman Suites Surrey - Guildford Image
3 Star
Hotel Guest Rating: 8.0/10
10608 151a Street
Surrey, BC V3R 1J8

Hotel Guest Rating for Sandman Suites Surrey - Guildford in Surrey

# 4 of 22 hotels in Surrey
Based on 11 reviews from guests who stayed at the
Sandman Suites Surrey - Guildford
Overall Quality Score
user rating 8.0.0
8.0
Hotel Cleanliness
user rating 8.7.0
8.7
Hotel Staff
user rating 8.6.0
8.6
Location of Hotel
user rating 7.2.0
7.2
Hotel Dining
user rating 7.0.0
7.0
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Hotel Guest Reviews of the Sandman Suites Surrey - Guildford

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Family Traveling with Young Children
Katherine from Portland, OR
September 16, 2015
Family Traveling with Young Children
2.0
This hotel is clean and within walking distance to Guildford Mall. Overall, the staff is friendly and helpful (except for a few). Good options to have a quick breakfast before starting the day with coffee, juices, muffins and granola bars.
This hotel is not in a safe location of town. On the last day of my trip, my car was vandalized and the hotel staff didn't show any sympathy or any concern about what I was going through to get my car fixed. Very bad customer service!

In the beginning, I was planning to write a good review for this hotel since everything went well during the trip. However, on the last day when I was checking out, my car was vandalized the night before with 2 rear tires being stapled and 1 flat tire. I was scared and panic since I had to drive 7 hours long to get back home and now I was stuck with 1 flat tire and 1 severely damaged tire. The hotel staff didn't show any emotion, sympathy or concern about what I was going through trying to figure out what happened and how to get my car fixed. She never once apologized about what happened to my car nor she understood the severity of the problem. I found 3 staples on the flat left rear tire and 4 staples on the right rear tire. I had to tow my car to the nearest tire shop to get my tires fixed. Luckily the shop was able to patch the 2 tires without me having to buy 2 brand new tires, which would cost about $300 (an additional expense I didn't want to add to the trip). The shop found a total of 11 staples on my 2 tires: 3 staples on the left rear tire with 2 punctures and 8 staples on the right rear tire with 1 puncture. Can you imagine someone vandalizing my car with 11 staples while I parked my car in the hotel's parking lot overnight? I was told upon checking in that the parking lot is being patrolled at nights and it is safe to park my car in the hotel's parking lot. We stayed at the hotel for a week and I have never had any problem parking my car at the hotel's parking lot until the day I checked out. My car and another guest's cars were vandalized with staples in the tires and the hotel didn't take any responsibility or offer any apology for what happened. I was shocked and surprised at the way the hotel staff handled the situation. It was very bad customer service! I DO NOT plan to come back to this hotel again or to stay at any of the Sandman hotel in Canada in the future. ...read more

Ajmal from Auburn, WA
July 28, 2015
The room was very big suite. I didn't use the fold out couch but the King size bed was enough to fit myself, my wife, and my 3 yr old son. It was close to the mall/restaurants and the Rec center, although you do need a car.
Couple
Heather from West Kelowna, Canada
September 1, 2014
Couple
10.0
Room was very clean, loved having the kitchen area. Staff was very helpful and friendly. I would definitely stay again
Couple
Verified Hotel Guest from Bellingham, WA
August 28, 2014
Couple
9.0
The suite is roomy and clean
Rooms in the lower level has no views through the windows

Nice hotel

Family Traveling with Young Children
Sonja from Victoria, Canada
August 26, 2014
Family Traveling with Young Children
10.0
The hotel was excellent the people were very nice and all the service was top notch would stay there again.
it was too far from Vancouver core but that was what we choose so can not complain and there was no pool that would have made out stay there perfect.
James from Victoria, Canada
August 19, 2014
8.0
Suite size was good, especially for travelling with sports teams, with separate sleeping areas = bedroom + pullout bed. Good-size kitchen area, fridge capacity, dishwasher & in-suite laundry facilities. Close to major mall for provisions for longer stays
Parking is limited. Constricted space to navigate safely both outside & underground.
Business Traveler
Choi from Coquitlam, Canada
June 30, 2011
Business Traveler
8.0
no blackfast at hotel
no meal in the morning

Overall....fine

Couple
Jack
September 18, 2006
Couple
6.0
Had a separate bedroom and good kitchen.
Bed lumpy.

Disappointed in the stay. Staff very friendly and helpful, but bedroom quite small with lumpy bed. Also on second night was disturbed by other guests till 4:00 a.m.

Reviews of Sandman Suites Surrey - Guildford
(1 - 8 of 8 reviews)
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