Quality Inn West Springfield

Quality Inn West Springfield

Quality Inn West Springfield Image
1 Star
Hotel Guest Rating: 5.8/10
1150 Riverdale Street
West Springfield, MA 01089

Hotel Guest Rating for Quality Inn West Springfield in West Springfield

# 6 of 14 hotels in West Springfield
Based on 30 reviews from guests who stayed at the
Quality Inn West Springfield
Overall Quality Score
user rating 5.8.0
5.8
Hotel Cleanliness
user rating 6.0.0
6.0
Hotel Staff
user rating 7.1.0
7.1
Location of Hotel
user rating 6.8.0
6.8
Hotel Dining
user rating 4.8.0
4.8
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Hotel Guest Reviews of the Quality Inn West Springfield

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Verified Hotel Guest from Pownal, VT
May 18, 2015
Couple
2.0
It was easy to get to from highway
Room not ready till after 4. Room less than clean. Toilet constantly ran. Everything was unplugged. Remote batteries dead. Blanket on bed less than appealing. Nothing in the whole place looked like it had been updated in tens of years. Pool not open
Business Traveler
Zachary from Chester, SC
April 24, 2015
Business Traveler
4.0
Friendly staff
Everything was dirty and the entire hotel needs to be updated
Business Traveler
Robert from Blue Mounds, WI
April 24, 2015
Business Traveler
7.0
rate was very good and the actual room was fine, decent bed,nice balcony!
Breakfast begins too late in the day (7 AM is too late). The staff was so poor at monitoring, that I personally had to walk down the hall to the main desk an grab the other large thermos of coffee and bring it back to the breakfast room.
Solo Traveler
Verified Hotel Guest from Thornton, NH
March 10, 2015
Solo Traveler
8.0
Loved that is immediately off the highway. Room was better than expected.
The hair in the tub drain was not mine.
Business Traveler
Verified Hotel Guest from Orlando, FL
February 9, 2015
Business Traveler
8.0
Friendly staff, breakfast was good...flat screen tv, the furniture stand out looked really good..multiple lights and some you can even turn them down low or make them brighter..walk in shower with sliding doors
Nothing i can think of
Couple
Stacey from Albany, NY
October 29, 2014
Couple
6.0
Room was clean and staff was friendly.
Toilet ran 24/7. They tried fix it but they were not able to. They would have given us another room but we were to tired. We closed the door to bathroom and it was fine.
Couple
Verified Hotel Guest from Essex Jct, VT
September 12, 2014
Couple
7.0
The fridges and microwaves in the room, the bathrooms weren't to bad either
Need to update the elevators, they moved when you get on and off. Not all the time is there someone at the front desk. I had to wait awhile till someone came back to ask for more towels.
Solo Traveler
Verified Hotel Guest from Billerica, MA
August 27, 2014
Solo Traveler
7.0
Value
Common areas were older and beat up looking

Super friendly and helpful staff

Couple
Elizabeth from Philadelphia, PA
August 26, 2014
Couple
10.0
Gorgeous, newly renovated rooms with bright colors
the lobby doesn't look at fabulous as the rooms!
Family Traveling with Young Children
Leslie from Carlisle, OH
July 16, 2014
Family Traveling with Young Children
10.0
They were prompt about taking care of our needs
no

Our first room had no TV remote and the lights didn't work. Once brought to their attention they were quick to resolve the issues. When the outlet didn't work, they moved us to an upgrade with no additional charge.

Reviews of Quality Inn West Springfield
(1 - 10 of 17 reviews)
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