Pocono Inn At Water Gap

Pocono Inn At Water Gap in Delaware Water Gap

Pocono Inn At Water Gap

Pocono Inn At Water Gap Image
1 Star
Hotel Guest Rating: 3.8/10
101 Broad Street
Delaware Water Gap, PA 18327

Hotel Guest Rating for Pocono Inn At Water Gap in Delaware Water Gap

# 1 of 1 hotels in Delaware Water Gap
Based on 52 reviews from guests who stayed at the
Pocono Inn At Water Gap
Overall Quality Score
user rating 3.8.0
3.8
Hotel Cleanliness
user rating 4.2.0
4.2
Hotel Staff
user rating 4.7.0
4.7
Location of Hotel
user rating 6.2.0
6.2
Hotel Dining
user rating 3.0.0
3.0
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Hotel Guest Reviews of the Pocono Inn At Water Gap

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Barbara from Archbald, PA
December 8, 2014
Couple
7.0
Convenient location, great price, cleaner and nicer than I expected
Breakfast was sparce, cereal or a bagel with jelly.coffee with milk
Couple
Lionel from Hallstead, PA
October 23, 2014
Couple
1.0
no phone, tv remote didn't function told room service about both and they said they can't fix it. bath sink was plugged and the repair guy come at 9:00 at night to repair it. absolutely NO room service at all. no beds made, bath towels not replaced.

we wanted a non smoking and when we got there we were told they can't help it if people smoke in the rooms, we probably will never be back there again.

Business Traveler
John from Lodi, NJ
October 8, 2014
Business Traveler
1.0
checking out
just about everything

smelly, dirty , rusted metal all over, filthy rugs in the hallways , no security , doors open to the rear entrances all night and all day , no ventilation in the hallways , pitted & rusted metal fixtures in the bathrooms, discolored ,marred and warn tub , the toilet ran constantly, no tissues in the rusted tissue dispenser, flimsy towels, no exhaust in the bathroom, if you used the toilet, you would smell it in the entire room for hours , on the first day, they left a dirty washcloth in the shower and replaced the other with a stained washcloth. When I asked for a clean one at the front desk, I was told " Sorry , the wash has not been done yet " . When I checked in , I asked to see the room first . When the door was opened , I was almost knocked over by the smell of cigar smoke in the room . She had to show me three more rooms before one was found without smoking odors. ...read more

Couple
Peter from Massapequa, NY
July 15, 2014
Couple
4.0
the ac worked great
bathroom was not clean and there was a plunger in the bathroom
Couple
Adam from Medford, NY
May 6, 2014
Couple
2.0
That it was cheap. We needed a place to stay on an impromptu trip up to PA.
The smell of the hallways. The towels and chairs in the room had stains on them. The king sized bed only had 3 pillows. My room card did not work the 2nd day of our stay as the girl at the front desk was not the sharpest tool in the shed.

We learned our lesson in that, it's worth the extr---
a night when you stay at a hotel. A place this cheap is that cheap for a reason.

Group Traveler
Daniel from Sao Paulo, NJ
January 22, 2014
Group Traveler
8.0
Good price, with breakfast and close to Shawnee Mountain Ski Area,
Hotel has a strange smell and look a few old.
Couple
Verified Hotel Guest from Camp Hill, PA
December 2, 2013
Couple
1.0
The front desk clerk was very nice, especially given the challenging hand she was dealt by a property in a very sorry state of disrepair.
This place is probably beyond renovating at this point. It is run down, dirty and smells bad. Great location, but that is about it.

DO NOT STAY HERE. I don't know what else I could say. The first room we checked into had not even been cleaned after the last guest checked out. The second had a defective door lock, which based on the comments of the desk clerk, was just the latest of many added to the bad locks list. The third room was clean enough, but the carpet was threadbare and loose, with wrinkles. The toilet had to be flushed twice to empty. And the entire place smelled. Even in the room, where we found four different household type air fresheners sitting around, the odor persisted.From the appearances, I'd guess a lot of the rooms are in such disrepair, they don't even try to rent them. Many on the first floor had the air conditioning vents boarded up. And judging from the smells coming from a room at one end of the hall on the wing we were in, I'd guess there are people living there and cooking with a hot plate or something. The smell was too strong to have come from cartons of carry out. It's a shame, because this is in a great location just of I-80 at the Delaware Water Gap. But I am not sure I could even recommend it to college kids looking for a cheap Poconos stay for skiing of a canoe trip. Not even sure I'd suggest it to Appalachian Trail hikers looking for a cheap room for an in-town zero day, and trust me, those folks will stay in some pretty dank places. My suggestion to the owners would be to find someone interested in the real estate and sell. ...read more

Business Traveler
Collins from Parkville, MD
August 17, 2013
Business Traveler
6.0
Location.
Exterior. Looks old.

Average for star level.

Margaret from Trenton, NJ
August 9, 2013
1.0

The first room we were given, Was not room we reserved. When we went back down to the desk he told us that the king room with balcony was not on our reservation, which was untrue. He then changed our room to a king room. When we got to that room the do not disturb sign was on the door. After calling down to the office he explained to me that the room was empty. And after entering the room I come into a room that is not cleaned bed slept in, and trash all over the room. At that point we return the key to the basket and told him we were not staying I left. I then booked another room at a comfort inn seven or more miles away ...read more

Couple
Justin from Bridgeport, CT
August 6, 2013
Couple
1.0
Nothing!
Not near restaurants or grocery stores, not clean, staff not knowledgable about area or returning calls or attending to needs

This hotel is not only dirty but included no amenities. It looked like it was still under Construction as there were holes in the wall as well as no pool.

Reviews of Pocono Inn At Water Gap
(1 - 10 of 18 reviews)
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