Mercure Harbourside Cairns Hotel

Mercure Harbourside Cairns Hotel in Cairns

Mercure Harbourside Cairns Hotel

Mercure Harbourside Cairns Hotel Image
4 Star
Hotel Guest Rating: 6.9/10
209-217 The Esplanade
Cairns 4870

Hotel Guest Rating for Mercure Harbourside Cairns Hotel in Cairns

# 11 of 135 hotels in Cairns
Based on 7 reviews from guests who stayed at the
Mercure Harbourside Cairns Hotel
Overall Quality Score
user rating 6.9.0
6.9
Hotel Cleanliness
user rating 7.1.0
7.1
Hotel Staff
user rating 8.6.0
8.6
Location of Hotel
user rating 7.4.0
7.4
Hotel Dining
user rating 7.0.0
7.0
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Hotel Guest Reviews of the Mercure Harbourside Cairns Hotel

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Solo Traveler
Ivanne from San Francisco,CA
September 21, 2009
Solo Traveler
9.0
Very nice, friendly, courteous staff. Loved the shuttle.
Did not provide towels for more than 2 people/room.

The staff made this hotel better than what it looks like. Modest, clean, comfortable rooms, nothing fancy.

Solo Traveler
Lynda
April 26, 2008
Solo Traveler
1.0
Across from esplanade (running path along beach).
It was disgusting I had ants in my room and work my shoes the entire time as I refused to step on the carpet without them.

This hotel is in desperate need of complete renovation. The carpet is so badly worn you cannot tell what color it used to be, nor what pattern it had. Additionally, I had ants in my room-all over every counter surface. The paint was peeling in sheets off the wall. The hotel's website describes this hotel as a "four star" but I would not give it more than 1.

Family Traveling with Young Children
Christina
April 15, 2008
Family Traveling with Young Children
7.0
First room very small and old. Large room, with view when we requested a different room.
Star rating did not match. First room very dated, back of the hotel.

Good location for tourist. Ask for the ocean view and the updated rooms when checking in. Very large room with two double beds, great for families. Bar fridge in room, and table and chairs for breakfast eating. Three star not four. Free underground parking.

Solo Traveler
Michael
July 7, 2006
Solo Traveler
10.0
The distance from the center of Cairns is a little far.
Couple
Bill
June 17, 2006
Couple
7.0
The staff was excellent, extremely helpful and friendly. They made up for any negatives about this hotel.
The bed, pillows and bedding were old, uninviting; however, they were clean.

Generally the hotel's room accommodations were old. The bathrooms were great; they looked like they were new. The beds, pillows, and bedding looked like they have been over used and very worn out. This is very important to us, since the prime thing we do in the hotel is sleep. Hotel lobby was okay (clean but old furniture). They ran an hourly shuttle between the hotel and the Cairns CBD (about 7 minutes), which made it convenient despite its distance from the CBD area (30 minute walk). The lobby staff was so great - extremely friendly, attentive, helpful, accommodating, and a genuine pleasure to be around. ...read more

Couple
Carol
April 25, 2006
Couple
7.0
We had a beautiful ocean view, the rooms were clean and obviously updated, parking was easy and free!!
Our room smelled like a former smoker's room, the hotel was further from downtown than we expected, being on the Esplanade.

All in all, we were happy with our room, excepting the musty smoky smell. The furniture looked a little worn but the bathroom was nicely updated, for a clean, fresh, modern look. A hand-held shower fixture would have been a welcome touch at this and many of the other hotels we frequented during our Australia-New Zealand vacation. I felt this hotel was a good deal for the money and would not hesitate to recommend it to friends and family. ...read more

Reviews of Mercure Harbourside Cairns Hotel
(1 - 6 of 6 reviews)
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