Franklin Marriott Cool Springs

Franklin Marriott Cool Springs

Franklin Marriott Cool Springs Image
3 and 1/2 Star
Hotel Guest Rating: 8.7/10
700 Cool Springs Boulevard
Franklin, TN 37067

Hotel Guest Rating for Franklin Marriott Cool Springs in Franklin

# 9 of 19 hotels in Franklin
Based on 648 reviews from guests who stayed at the
Franklin Marriott Cool Springs
Overall Quality Score
user rating 8.7.0
8.7
Hotel Cleanliness
user rating 8.9.0
8.9
Hotel Staff
user rating 9.0.0
9.0
Location of Hotel
user rating 9.1.0
9.1
Hotel Dining
user rating 8.4.0
8.4
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Hotel Guest Reviews of the Franklin Marriott Cool Springs

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Family Traveling with Young Children
Verified Hotel Guest from Ponchatoula, LA
August 28, 2015
Family Traveling with Young Children
4.0
Its proximity to I-65
No free wifi. Carpet in room was dirty. Room smelled musty. Pool area looked 25 years old with chipped and bubbling paint along baseboards. Hallways looked like they never get vacuumed.

I have no idea how this hotel can be considered 3 1/2 stars. My family had stayed at the Crowne Plaza in Louisville a few days before and the crown was rated 3 1/2 stars. If this hotel is 3 1/2 stars, The Crowne Plaza should be at least five stars.

Couple
Verified Hotel Guest from Franklin, TN
August 24, 2015
Couple
10.0
Staff was awesome and the room was great
The hotel was being renovated and construction from the renovation started before the posted time and woke my wife up... But the staff did immediately make the workers stop.
Couple
Joshua from Lewisburg, TN
August 23, 2015
Couple
9.0

This guest did not leave comments about this hotel.

Solo Traveler
Verified Hotel Guest from West Bloomfield, MI
August 19, 2015
Solo Traveler
7.0
Clean and well decorated.
No fridge or safe in the room ?! In today's day and age, these should be standard especially in a Marriott.
Couple
Greg from Tipton, IN
August 18, 2015
Couple
4.0
The hotel was packed with a bunch of kids. Very loud most of the night..
Family Traveling with Young Children
Verified Hotel Guest from Johnston City, IL
August 17, 2015
Family Traveling with Young Children
7.0
Location is great.
Room seemed a little small. While there is plenty of parking, if you don't arrive at the hotel early in the evening, you will have to park in the back of the parking lot.
Solo Traveler
Lauraleigh from Tuscaloosa, AL
August 16, 2015
Solo Traveler
6.0
Very nice front desk people. Quick registration.
Construction/renovation noise. It started at 9 which was reasonable but annoying nonetheless.
Business Traveler
Brett from Memphis, TN
August 16, 2015
Business Traveler
8.0
Location, location, location. Clean, nice updated room.
Hotel renovation in process. Can be noisy in the mornings because of this.
Robert from Crossville, TN
August 16, 2015
9.0

This guest did not leave comments about this hotel.

Senior Travelers
Verified Hotel Guest from Mcewen, TN
August 6, 2015
Senior Travelers
10.0
The front desk staff was excellent. Also ate in the restaurant. Good service and great food.

Great location. Near many good restaurants and shopping.

Reviews of Franklin Marriott Cool Springs
(1 - 10 of 200 reviews)
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