Holiday Inn Franklin - Cool Springs

Holiday Inn Franklin - Cool Springs

Holiday Inn Franklin - Cool Springs Image
2 and 1/2 Star
Hotel Guest Rating: 7.4/10
1738 Carouthers Parkway
Brentwood, TN 37027

Hotel Guest Rating for Holiday Inn Franklin - Cool Springs in Brentwood

# 12 of 19 hotels in Brentwood
Based on 456 reviews from guests who stayed at the
Holiday Inn Franklin - Cool Springs
Overall Quality Score
user rating 7.4.0
7.4
Hotel Cleanliness
user rating 7.7.0
7.7
Hotel Staff
user rating 7.9.0
7.9
Location of Hotel
user rating 8.4.0
8.4
Hotel Dining
user rating 7.5.0
7.5
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Hotel Guest Reviews of the Holiday Inn Franklin - Cool Springs

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Family Traveling with Teens
Melissa from Ovett, MS
January 5, 2016
Family Traveling with Teens
10.0
I like the location and distance from Nashville downtown area. Close proximity to the Cool Springs Mall. Staff was pleasant and very helpful! Room was clean and well taken care of. Beds were very comfortable!!
Couple
Tina from Huntsville, AL
January 3, 2016
Couple
10.0

This guest did not leave comments about this hotel.

Greg from Brownsburg, IN
October 19, 2015
10.0

Should be rated above 2.5 stars.

Verified Hotel Guest from Knoxville, TN
October 6, 2015
7.0
Beautiful & spacious room
There were many body hairs in the sheets on the bed.

Very nice hotel except for filth of bedding. This was highly disappointing.

Group Traveler
Verified Hotel Guest from Norwalk, CT
September 30, 2015
Group Traveler
9.0
The property was nice, rooms were new and clean
It would have been nice if breakfast was included.
Solo Traveler
Keith from Louisville, KY
September 29, 2015
Solo Traveler
10.0
Totally remodeled.I was informed they've only been reopened for 6 weeks. Looks like 1 week. It is beautiful! Clean. Bed is phenomenal. Bath, sitting areas, desk, TV, heating and air, decor, cleanliness is all perfect. Front staff are fantastic, friendly.
Perfect.

Even though it is a 'Holiday Inn', the staff, facility rival much higher level accomodations. Everything is new, clean, beautiful but you can also see pride in ownership. I highly recommend this hotel.

Solo Traveler
Verified Hotel Guest from Lawrenceburg, TN
September 22, 2015
Solo Traveler
10.0
Friendliness of the people there
Couple
Verified Hotel Guest from Powell, TN
September 21, 2015
Couple
10.0
Nice, clean, fresh. Great room with updated Tv and nice "fall out" space. Great location, value and staff!
n/a
Solo Traveler
Verified Hotel Guest from Gaylord, MI
July 19, 2015
Solo Traveler
3.0
Under Construction - no breakfast to speak of (bun in a bag), no lobby, no services.SHOULD HAVE BEEN INFORMED AND ALLOWED TO CHANGE HOTEL!!!!!!
Couple
Ken from Little Rock, AR
July 14, 2015
Couple
3.0
Since the front of the hotel was being renovated, the rear entrance and temporary folding table front desk was creative. The lack of signs made it an adventure to find. The staff tried to appease our disappointment via nice words, but no rate reduction.
The hotel is undergoing renovation. We were NOT informed of this when making the reservation. All the information from the reservation showed the property as having a pool and complimentary breakfast. We found pool was drained and no food service.
Reviews of Holiday Inn Franklin - Cool Springs
(1 - 10 of 200 reviews)
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