Universal's Loews Portofino Bay Hotel

Universal's Loews Portofino Bay Hotel in Orlando

Universal's Loews Portofino Bay Hotel

Universal's Loews Portofino Bay Hotel Image
4 and 1/2 Star
Hotel Guest Rating: 8.7/10
5601 Universal Boulevard
Orlando, FL 32819
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Hotel Guest Rating for Universal's Loews Portofino Bay Hotel in Orlando

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Based on 23 reviews from guests who stayed at the
Universal's Loews Portofino Bay Hotel
Overall Quality Score
user rating 8.7.0
8.7
Hotel Cleanliness
user rating 9.1.0
9.1
Hotel Staff
user rating 8.8.0
8.8
Location of Hotel
user rating 9.4.0
9.4
Hotel Dining
user rating 8.8.0
8.8
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Hotel Guest Reviews of the Universal's Loews Portofino Bay Hotel

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Group Traveler
Brittany from Loveland, OH
July 6, 2014
Group Traveler
9.0

This guest did not leave comments about this hotel.

Family Traveling with Teens
Judith from St. Louis, MO
June 2, 2014
Family Traveling with Teens
10.0
We love this hotel and professional staff. The hotel has beautifully appointed large hotel rooms and bathrooms-first class amenities and amazing restaurants. The pools and grounds are well groomed, We love the boat ride to City Walk and the parks.
NO

We love the quiet spaces and the peaceful elegance it offers. The Italian courtyard is so beautiful with the boats anchored in the harbor. It offers everything that we love and that is why we return again and again.

Senior Travelers
Robert from Sun City Center, FL
May 25, 2014
Senior Travelers
8.0
Good property close to Universal Studios
Parking. You were led towards valet as regular parking was unclear.

outside area tables needed to be cleaned!

Couple
Ashley from Tampa, FL
March 18, 2014
Couple
6.0

This guest did not leave comments about this hotel.

Couple
Verified Hotel Guest from Nepean, Canada
February 4, 2014
Couple
6.0
Location ideal for visiting theme parks, beautiful architecture and grounds and friendly, attentive staff.
Restaurants were not open at times shown in hotel brochure so opted to eat off site.
Family Traveling with Young Children
Verified Hotel Guest from New York, NY
December 3, 2013
Family Traveling with Young Children
8.0
Nice setting - good value for money
Retail (or lack of ) was quite sad looking, food selection very limited - pizza / pasta....not a fruit or vegetable in sight.

Great location, good value for money. You are well and truly isolated if you don't have a car so food options are very limited and expensive. You need to pay for everything - there is no fresh water available in the rooms (unless you pay 7$ for a small bottle), you need to pay for the gym and the internet connection. Bice restaurant is nice but $$$ - if you can be bothered with the snarly girl at entrance, you will enjoy an nice evening. Mamma Della's is not so great - rich, creamy and greasy offerings. "Mixed greens" in all restaurants means piles of lettuce with tiny portions of meat or cheese on top - really not worth the money. ...read more

Family Traveling with Young Children
Trina from West Palm Beach, FL
September 28, 2013
Family Traveling with Young Children
10.0
Staff was very friendly and accommodating to any questions or requests we had from getting a mini fridge to booking reservations for dinner.
Construction going on by piazza visually took away from hotel.
Family Traveling with Young Children
Verified Hotel Guest from Arcadia, CA
August 25, 2013
Family Traveling with Young Children
7.0
The express pass for Universal.
They were doing renovations.

I have stayed at this hotel before and it seems like when you reserve a room through priceline they give you the least desirable room. Usually the rooms have a separate shower but the room we were given had a shower/tub combo. There are usually robes in the closet but not this time. I had to call for the ironing board that is usually in the closet. Otherwise, the room was very comfortable. The beds are comfortable and there were plenty of pillows.I loved how spacious the room was. The housekeeping staff was very friendly but I do think they could do a little better job cleaning each day. It seems like they are a little rushed. The service at the pool was great, but they don't allow you to bring any of your own snacks, not even for the kids. The grounds are kept very clean. They were doing some renovations and many of the guests were perterbed that no one had mentioned the renovations when they made their reservations. I would have been upset except that I was very happy with the deal I got on priceline. The food at Sal's market was great, however when I called to order over the phone they left me on hold for over 15 minutes. We decided to head down there instead and when we got there they told me that they don't take phone orders. They should have mentioned that before they put me on hold. The boat ride to the parks was awesome. The boats come very frequently and the operators are very nice. The best part was the express passes and early entry for Universal and IOA. They saved us so much time. Overall, we had a wonderful time and I feel it was a great value for the price we paid. If I had paid more, I am not sure that I would feel the same way. ...read more

Family Traveling with Teens
Verified Hotel Guest from Madison, IN
July 14, 2013
Family Traveling with Teens
8.0
The pet friendliness...however, very displeased that they have started charging the pet fee when for years it was never done.
Just the pet fee and the fact that internet was not free....really!

We stayed in room 1152 with our medium sized dog. No problems at all other than since we didn't have a crate for the dog, we had to prearrange cleaning times or call housekeeping while we were walking the dog. Housekeeping was decent, they always asked what we would like to have done and always replenished all keurig cups and bathroom amenities. One strange thing, when we put the robes in the towel pile to be replenished, we never received new robes. Small items but at this price, it should be a no brainer. ...read more

Family Traveling with Young Children
Verified Hotel Guest from Gettysburg, PA
May 19, 2013
Family Traveling with Young Children
10.0
The staff was fantastic-went out of their way to make sure we had everything we might need or want. Extremely friendly and personable.
They were doing some construction that detracted from the ambience.

We highly recommend this hotel for family travel. We felt comfortable letting our preteen children play and have a little freedom. The staff were all fabulous. I travel a lot for work, and they were some of the friendliest staff I've ever met. The location is perfect for visiting Universal, so easy,

Reviews of Universal's Loews Portofino Bay Hotel
(1 - 10 of 15 reviews)
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