J.W. Marriott Ihilani Resort

J.W. Marriott Ihilani Resort in Kapolei

J.W. Marriott Ihilani Resort

J.W. Marriott Ihilani Resort Image
4 and 1/2 Star
Hotel Guest Rating: 9.2/10
92-1001 Olani St
Kapolei, HI 96707

Hotel Guest Rating for J.W. Marriott Ihilani Resort in Kapolei

# 1 of 4 hotels in Kapolei
Based on 76 reviews from guests who stayed at the
J.W. Marriott Ihilani Resort
Overall Quality Score
user rating 9.2.0
9.2
Hotel Cleanliness
user rating 9.3.0
9.3
Hotel Staff
user rating 8.9.0
8.9
Location of Hotel
user rating 9.2.0
9.2
Hotel Dining
user rating 8.0.0
8.0
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Hotel Guest Reviews of the J.W. Marriott Ihilani Resort

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Verified Hotel Guest from West Palm Beach, FL
August 2, 2014
Couple
7.0
Hotel Staff was very friendly and the property is very well maintained.
Very limited food options for hotel. Most places closed to early for our liking. Children always in hot tub was a big negative.
Couple
Charles from Dana Point, CA
July 25, 2014
Couple
5.0
Location
Small pool, only one small hot tub. No microwave, dishware or utensils in the room. Restaurants were nothing special and very expensive.

Nothing special just an average overpriced hotel. The marriott beach club is much better, more activities, large pools, large hot tubs, game room, large connivence store.

Solo Traveler
Karen from Gig Harbor, WA
July 22, 2014
Solo Traveler
8.0
I very much appreciated being able to check in at 10:30am and having a room available almost immediately. The room was beautifully appointed and I loved the ocean view. The robes and the coffee/tea chest were nice touches.
I did not appreciate being charged $36 for OVERNIGHT parking when I only parked the car at the front entrance for 30 minutes to unload luggage and check into the hotel. The staff was courteous but rather aloof (valet, front desk, restaurant server).

The mandatory resort fee is exorbitant, especially for a property with a small swimming pool and a SHARED lagoon with the Disney Aulani Resort. Lighting in the room could have been better; one of the light bulbs needed replacing.

Family Traveling with Young Children
Charlotte from Honolulu, HI
July 20, 2014
Family Traveling with Young Children
9.0
The hotel was supreme in every detail EXCEPT one.
The waitresses at the pool. The most horrific experience. Witnessed very biased service. Finally both days had to go to the bar myself to order. Please please please train your servers proper etiquette.

The hotel was amazing and I am loved the renovation. It is spectacular.

Verified Hotel Guest from Las Vegas, NV
July 17, 2014
8.0
Away from Honolulu. Private beach.
Parking and resort fee was ridiculous.

Great staff. Grounds are pretty and clean. Overpriced parking and resort fee.

Couple
Verified Hotel Guest from Sunnyvale, CA
July 9, 2014
Couple
10.0
nice location and nice rooms.
extra charges for parking and internet.
Family Traveling with Young Children
Verified Hotel Guest from Issaquah, WA
July 4, 2014
Family Traveling with Young Children
10.0
very beautiful view and super nice staff
no

It's a really good hotel, nice view and lagoons closed by. Restaurants and shopping malls are closed by so it's very convenient. Nice staff and clearness room make us really comfortable.

Couple
Kang from New York, NY
June 23, 2014
Couple
10.0
I was deeply touched when I entered the room. Because there was a beautiful scenery on the balcony. This hotel is clean and nice and kind.
Family Traveling with Young Children
Verified Hotel Guest from Arlington, TX
June 10, 2014
Family Traveling with Young Children
10.0

This guest did not leave comments about this hotel.

Group Traveler
Verified Hotel Guest from Ottawa, IL
June 1, 2014
Group Traveler
10.0
The staff was excellent, the room was very clean, and the location was off the beaten path a bit. The pool and ocean access were awesome.
The reservation was for three people and the room easily accommodated three, however the hotel assessed an extra $50.00 per day charge, stating it was for the third person. This was unsettling, adding quite a bit of money to an expensive trip.

The hotel was gorgeous and very enjoyable. However there were extra activity fees charged daily whether you used the amenities or not. Also there was a per day parking fee which was also taxed. They offered to upgrade our room at no charge since the hotel was not full. There wasn't much "free" at this hotel.

Reviews of J.W. Marriott Ihilani Resort
(1 - 10 of 52 reviews)
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