Hotels in Palm Springs

Hyatt Palm Springs

Hyatt Palm Springs

Hyatt Palm Springs Image
4 Star
Hotel Guest Rating: 8.6/10
285 N Palm Canyon Dr
Palm Springs, CA 92262

Hotel Guest Rating for Hyatt Palm Springs in Palm Springs

# 16 of 81 hotels in Palm Springs
Based on 332 reviews from guests who stayed at the
Hyatt Palm Springs
Overall Quality Score
user rating 8.6.0
8.6
Hotel Cleanliness
user rating 8.9.0
8.9
Hotel Staff
user rating 8.8.0
8.8
Location of Hotel
user rating 9.4.0
9.4
Hotel Dining
user rating 8.5.0
8.5
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Hotel Guest Reviews of the Hyatt Palm Springs

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Bennie from Pauma Valley, CA
April 12, 2014
Couple
8.0
Downtown location, view from room.
Expensive parking, additional hotel city surtax should have been disclosed prior to booking.
Couple
Verified Hotel Guest from Alhambra, AR
April 12, 2014
Couple
10.0
Great location, staff and facilities.
While we were in the Jacuzzi later in the evening, the foam on the water needed removal.
Couple
Verified Hotel Guest from Earlham, IA
April 11, 2014
Couple
10.0
I liked the location close to the shops in town. Great views of the mountains.
Couple
Verified Hotel Guest from Sherman Oaks, CA
April 8, 2014
Couple
5.0
Convenient location and very caring and apologetic staff. As they were massively understaffed, there were way too many things staff had to apologize for.
Yes. Idiotically understaffed. It took 3 calls to get room cleaned. 3 reminders for valets to retrieve car. Two wakeup calls never came. Inroom service was an unanswered message. There was no one at the desk at 5:30 am. Valets had no uniforms.

When neither maids nor car valets have uniforms, guests could be handing their cars to thieves or admitting anyone with a name tag. Very amateurish management for the Hyatt chain.

Couple
Verified Hotel Guest from Sherman Oaks, CA
April 8, 2014
Couple
5.0
The view once they transferred me from the dark parlorless cell facing a darker hallway to a room with a parlor facing the mountains.
Hyatt Palm Springs is understaffed. No one at the desk at 5:30 am, It took 3 calls to get the room cleaned the first day.The wakeup calls never arrived. Room service was an unattended answering machine. Valets and maids wear no uniforms.

This was the Kraft Nabisco weekend when 15,000 additional visitors are in town. The staff was caring and apologetic but there were too many shortfalls they had to apologize for.

Couple
Verified Hotel Guest from West Covina, CA
April 2, 2014
Couple
10.0
It was clean.
Nothing at all.

The hotel staff was accommodating and it's located in a great area.

Couple
Bruce from Acton, CA
April 1, 2014
Couple
10.0

This guest did not leave comments about this hotel.

Couple
Gordon from Dartmouth, Canada
March 30, 2014
Couple
10.0
excellent location on principle street in palm springs. suite was very well appointed and balcony offered great views of pool area/golf course/mountain backdrop. street fair on thursday evenings was a bonus event.
resort charge of 15.00 mandatory valet parking @ $25.00/day unless you can find street parking.

very pleasant staff in all locations where we interacted. well laid out hotel and room with a window by front door letting in natural light as well as balcony doors at back of suite. great ambience. very pleasant experience in all aspects.

Couple
Verified Hotel Guest from Thousand Oaks, CA
March 28, 2014
Couple
9.0
Great location for walking to shops and restaurants. Sitting area in room/2 TV's.
$25 valet parking and $15 plus tax ($17.48) 'Resort Fee'.

Friendly and helpful staff.

Couple
Linda from San Diego, CA
March 23, 2014
Couple
10.0
The fact that you had no choice but to valet park @ $25.00 per day.
Reviews of Hyatt Palm Springs
(1 - 10 of 90 traveling as couple reviews)
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