Hotels in Montreal

Hotel Universel Montréal

Hotel Universel Montréal

Hotel Universel Montréal Image
2 and 1/2 Star
Hotel Guest Rating: 6.2/10
5000 Rue Sherbrooke Est
Montréal H1V 1A1

Hotel Guest Rating for Hotel Universel Montréal in Montreal

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Based on 32 reviews from guests who stayed at the
Hotel Universel Montréal
Overall Quality Score
user rating 6.2.0
Hotel Cleanliness
user rating 6.1.0
Hotel Staff
user rating 6.9.0
Location of Hotel
user rating 7.4.0
Hotel Dining
user rating 5.5.0
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Hotel Guest Reviews of the Hotel Universel Montréal

Our hotel ratings and reviews are from real hotel guests. ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. does not allow site visitors to post unsolicited hotel reviews.
Group Traveler
Frederic from Marlborough, MA
October 9, 2013
Group Traveler
The location is the absolute best if you want to be in or near the center of town.
the pubic spaces were dirty. the carpet and rug in the waiting area in the main were as dirty as I have seen.

this was definitely not a 3*** hotel. Late night concierge staff very rude. this hotel was well below my expectations. it need a complete renovation of everything.

David from Richmond Hill, Canada
September 24, 2013
The location to the Olympic Stadium
A fan like noise outside the room
John from Brooklyn, NY
September 5, 2013
Yes, the staff was unattentive and mostly acted as if they were too busy to service customers. Whenever they saw a customer approaching the front desk they would start typing into their computers so that they would not have to make eye contact.

Old, outdated, dirty and defintitely not a 3 star hotel. The hotel would barely qualify as a 2 star and only because of the parking availability.

Verified Hotel Guest from Mississauga, Canada
September 3, 2013
This hotel needs a complete renovation.Some rooms might be better then others.Indoor pool was under renovation.Outdoor pool was nice.
Verified Hotel Guest from Flemington, NJ
August 30, 2013
staff was not very courteous.

I made a collect call to the bank card with the international collect number, but I was charged of $7.78 for 5 minutes for a long distance. I could not argue with them at check out counter when I was leaving. The receptionist insisted that I made a long distance call, but this call is a collect call that was paid from the Chase Bank, it was not my responsible for this charge. How could I explain to them "the collect call" for them to understand? Please convey my opinion because I don't want they rip me off and other customers, also they should instruct clearly how to make a phone call from the room. It seems to me that I was deceived by the them. I don't mind this charge, but I felt deceived when I had to paid for the collect call. The receptionist was not polite when explain it. Thank you for your attention and concern. I write this survey because I want to come back again. more

Group Traveler
Elizabeth from Middlebury, UT
August 7, 2013
Group Traveler
Staff were wonderful. It was also easy to get to the Metro.

I would stay at this hotel again.

Melese from Guelph, Canada
July 25, 2013
the location and very quite invaroment
we were charge more money that we never expect
Business Traveler
Verified Hotel Guest from Toronto, Canada
July 15, 2013
Business Traveler
I liked the location the best.
The corridors could have been cleaner.
Lauren from Staten Island, NY
July 4, 2013
The room was very clean, the decor was very tasteful, and it is in an excellent location.

We had a great time staying at this hotel! It exceeded my expectations for the price we paid. The room was very clean, the bed was extremely comfy, and the shower was great. I thought the decor in the room was very tasteful and there were great amenities such as a working mini-fridge, a nice TV, ice machines on every other floor, and an indoor pool and sauna. Unfortunately, the sauna was not working when we tried to use it, but the indoor pool was nice. The staff was very friendly and helpful and the free parking and free wifi is always a plus. This hotel is also in a GREAT location for tourists. It is within walking distance of the Olympic Complex which includes the Observatory, the Biodome, Insectarium, Botanical Garden, Planetarium, Parc Olimpique, and the soccer stadium. This was very convenient to be able to walk to these attractions and be close enough to stop back at the hotel room when we needed a break/something to eat. The hotel is also less than a ten minute walk to the nearest metro stop, which makes getting to the downtown area of Montreal very convenient as well. Overall, we had a great experience here and would definitely recommend it to others! more

Family Traveling with Young Children
Isaac from Ithaca, NY
July 1, 2013
Family Traveling with Young Children
The room was old and dirty. Shower was leaking, toilet smelled bad. The refrigerator could not regulate temperature at all even after we turned up the temperature setting. It was very noisy at night (door slamming, shouting, etc).

It is a horrible hotel to stay. The whole place is extremely outdated, dirty and loud. Wall papers were peeling off, showers leaking, refrigerator was beat up and dirty, etc. Staff were not that friendly (or helpful), either. We couldn't believe it was a 3 star hotel!

Reviews of Hotel Universel Montréal
(1 - 10 of 23 reviews)
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