Hotel Excelsior

Hotel Excelsior

Hotel Excelsior Image
4 Star
Hotel Guest Rating: 8.6/10
Schützenstraße 11
Munich 80335

Hotel Guest Rating for Hotel Excelsior in Munich

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Based on 1273 reviews from guests who stayed at the
Hotel Excelsior
Overall Quality Score
user rating 8.6.0
8.6
Hotel Cleanliness
user rating 9.1.0
9.1
Hotel Staff
user rating 9.0.0
9.0
Location of Hotel
user rating 9.1.0
9.1
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Hotel Guest Reviews of the Hotel Excelsior

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Sort by: All Travelers | Solo Traveler(1) | Group Traveler(1)
Solo Traveler
Charles from Medford, MA
September 26, 2016
Solo Traveler
8.0

This guest did not leave comments about this hotel.

Group Traveler
Elise from Beth,IL
April 22, 2010
Group Traveler
Good location. Helpful staff. Nice breakfast. Clean and comfortable.

We were a bit disappointed in the hotel. Desk staff who could have been a bit more understanding about us being stranded by the volcanic eruption in Iceland and unable to find other immediate lodging. Desk manager was unwilling to hold rooms for us for an hour or so while we checked to see if our flights were canceled and we ended up having to leave that hotel in order not to pay full price for our rooms in case our flights could leave. We had hoped after 3 days with them that they might have been a bit more supportive and willing to give us an extra hour to make such a big decision. We ended up stranded for an additional 3 days, incidentally and would have appreciated their understanding at a difficult time. An hour is not too much to ask in extreme circumstances (and the hotel was NOT sold out or in dire need of our rooms we were told by another staff member.) Disappointing when customer service and loyalty mean repeat business and positive recommendations! ...read more

Reviews of Hotel Excelsior
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