Holiday Inn San Antonio Downtown-Market Square

Holiday Inn San Antonio Downtown-Market Square in San Antonio

Holiday Inn San Antonio Downtown-Market Square

Holiday Inn San Antonio Downtown-Market Square Image
3 Star
Hotel Guest Rating: 7.3/10
318 West Cesar E. Chavez Boulevard
San Antonio, TX 78204

Hotel Guest Rating for Holiday Inn San Antonio Downtown-Market Square in San Antonio

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Based on 665 reviews from guests who stayed at the
Holiday Inn San Antonio Downtown-Market Square
Overall Quality Score
user rating 7.3.0
7.3
Hotel Cleanliness
user rating 7.4.0
7.4
Hotel Staff
user rating 7.8.0
7.8
Location of Hotel
user rating 8.2.0
8.2
Hotel Dining
user rating 6.5.0
6.5
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Hotel Guest Reviews of the Holiday Inn San Antonio Downtown-Market Square

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Kathy from League City, TX
August 19, 2014
2.0

This guest did not leave comments about this hotel.

Group Traveler
Verified Hotel Guest from Mcallen, TX
August 19, 2014
Group Traveler
7.0
Check-in was fast and staff was courteous.
When getting a parking permit for our stay, we had to hear about a travel package for a future date in travel. I did not appreciate the sales pitch after checking in from a long trip.

Okay for the location and price.

Senior Travelers
Verified Hotel Guest from Huntington, TX
August 18, 2014
Senior Travelers
9.0
Air conditioner leaked in the room; other than that a perfect review
Family Traveling with Young Children
Steven from Apo, AE
August 18, 2014
Family Traveling with Young Children
10.0

This guest did not leave comments about this hotel.

Couple
Verified Hotel Guest from Sunderland, MA
August 17, 2014
Couple
1.0
The hotel location is good. It needs 15-20 minutes to walk to the river walk. It has the free parking. That's the only thing I think it's good.
Yes. There are many bad experiences in this hotel. First, the room is very damp. You can smell a very bad smell when you open the door. There is no exhaust fan in the bathroom. Second, there are a lot of bugs in the bathroom.

Third, the attitude of the front-desk is very bad. When we report the bug problem to the front-desk and ask him to change room. He said there is no room in that night and he can change room for us tomorrow. But when we ask him in the next day, he said that there is no room again. When we ask to get a room in another holiday inn in san antonio, he refused and said they use different rate system. And finally, he didn't give us any solutions. His attitude is very rude. ...read more

Business Traveler
Kathy from League City, TX
August 16, 2014
Business Traveler
4.0
Dark mildews rooms had to move rooms towel bar broke no hot water
Family Traveling with Young Children
Verified Hotel Guest from Midlothian, TX
August 16, 2014
Family Traveling with Young Children
9.0
We have stayed here several times and this was the best. Had two rooms and they did have them together with connecting room door. The location is very good. When we get rooms on the river they are small and not as comfortable. Will stay here again.
Pool was closed during our stay. They said for maintenance.

Our room was very nice carpet looked new. TV was flat screen with cable and good picture. The fridge and micro wave were good to have. The hotel although not new is well maintained. The elevators could use update on interior but they did work effectively and this is what counts first. There was no free breakfast but being in San Antonio we would eat out rather then eat at hotel so for us doesn't matter that there was no free breakfast. The staff was friendly and did a good job. ...read more

Business Traveler
Hector from Benito Juarez, Mexico
August 15, 2014
Business Traveler
1.0
The convenient location.
The room smell was terribly; it was humid and although they did come to make the beds, it didn't look like they actually cleaned. I had to take out the garbage myself seveal times; the lock had to be fixed and there was not hot water last day of my stay.

We were locked out of the room the day we arrived, they fixed the problem when I complained in reception, but it took some time to get it fixed. The carpet, wall paper and furniture seem old. But the worse was the smell and the lack of cleaning service. I stayed there for 9 days and they never changed the ice bucket and they took the used towels but did not leave clean ones, I had to call reeception to get towels again. I also had to take out the garbage myself after couple of days when I realized they were simply not going to do it. Sunday after we used the pool, which also needs repairs, I wanted to take a shower and go to sleep, there was no hot water and we got a note under the door that it was probably going to be fixed until sometime on Monday. The food from the restaurant is bad and highly priced. ...read more

Family Traveling with Young Children
Ivette from Dallas, TX
August 15, 2014
Family Traveling with Young Children
7.0
The Location
Not hot water 1 day and no pool for 2 days because they are cleaning it
Family Traveling with Young Children
Verified Hotel Guest from Colorado Springs, CO
August 14, 2014
Family Traveling with Young Children
9.0
Location made us feel safe and I really liked how house keeping was on top of things didn't have any rude workers there.
The pool could have been open a lil longer. Nothing to get to eat inside the hotel once everything is closed.

It was nice I loved how comfortable I felt there. The bed was my favorite.

Reviews of Holiday Inn San Antonio Downtown-Market Square
(1 - 10 of 200 reviews)
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