Holiday Inn Express Hotel & Suites Custer

Holiday Inn Express Hotel & Suites Custer in Custer

Holiday Inn Express Hotel & Suites Custer

Holiday Inn Express Hotel & Suites Custer Image
2 and 1/2 Star
Hotel Guest Rating: 8.5/10
433 West Mount Rushmore Road
Custer, SD 57730

Hotel Guest Rating for Holiday Inn Express Hotel & Suites Custer in Custer

# 1 of 13 hotels in Custer
Based on 34 reviews from guests who stayed at the
Holiday Inn Express Hotel & Suites Custer
Overall Quality Score
user rating 8.5.0
8.5
Hotel Cleanliness
user rating 8.9.0
8.9
Hotel Staff
user rating 8.6.0
8.6
Location of Hotel
user rating 9.1.0
9.1
Hotel Dining
user rating 8.5.0
8.5
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Hotel Guest Reviews of the Holiday Inn Express Hotel & Suites Custer

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Senior Travelers
Verified Hotel Guest from Brooklyn Park, MN
September 29, 2014
Senior Travelers
9.0
breakfast buffet was extra special!
no

excellent location for the "Black Hills" experience

Couple
Gene from Salt Lake City, UT
September 14, 2014
Couple
5.0
Clean rooms. Breakfast was average. Good location. Pool cold.
Pool cold. Cleaned room very late in the day. Had to wait until they finished. More help perhaps?

Ok. Nothing special or out of the average.

Couple
Guillermo from Guaynabo, Puerto Rico
September 7, 2014
Couple
10.0
Good everything!
2nd floor washer was not working

It is a good choice. Well located and accesible to the attractions in the area

Family Traveling with Young Children
Joe from Lisle, IL
August 15, 2014
Family Traveling with Young Children
5.0
Location to Mt. Rushmore; Crazy Horse Monument; Custer State Park
Couple
Verified Hotel Guest from Alexandria, VA
July 20, 2014
Couple
10.0
It's a quiet Hotel, the Public Spaces are nice and the Breakfast Buffet was good.
Verified Hotel Guest from Madison, NE
June 25, 2014
9.0
It was new, clean and the breakfast staff was very helpful
Generally speaking the price of hotels in Custer is too high.
Couple
James from St. Charles, MO
June 23, 2014
Couple
9.0
Very friendly staff.
The bed was to firm.

Very good location. Good selection for breakfast.

Family Traveling with Young Children
Tabatha from Fontana, CA
June 4, 2014
Family Traveling with Young Children
10.0

This guest did not leave comments about this hotel.

Family Traveling with Young Children
Verified Hotel Guest from Vadnais Heights, MN
August 18, 2013
Family Traveling with Young Children
10.0
The staff was great! The girls at the check in desk were very helpful with ideas for meals, directions and general area information. The rooms was spacious and clean. The breakfast in the morning was great! The kids also loved the pool.
We loved everything!
Family Traveling with Young Children
Verified Hotel Guest from Laveen, AZ
July 21, 2013
Family Traveling with Young Children
1.0
The Breakfast was ok.
Yes, it was me and my two daughters. I booked a room with 2 queen beds, and I received a room w/one king bed. They didn't have a rollaway, and they asked me to asked one of my kids to sleep on the floor, when they saw I was not happy.

The fact that I paid for a room with 2 queen beds, and received a room with one bed was unacceptable. hey even said it was their mistake, but no apology nor a solution. When I asked for other alternatives, it was suggested that they had extra blankets for one of my girls to sleep on the floor. Not by one person, but by 2. I waited to see if the 2nd person on shift that night could help me with a roll away, but unfortunately he suggested the same as the lady before. They told me to tell my girls to sleep on the floor or in the chair in the room. Really? I might have gone camping, and not paid for a room! Not even an apology for their mistake. Then in the morning I check out, not one question, of how my night was, I mentioned to how uncomfortable my night was to the lady from the day shift when I handed in my keys, and she too, could care less. She didn't ask any questions at all or make conversation, just..."Ok, your done." No thank you or anything else! I was really disappointed, because it was a nice hotel, with great location, but its staff lacks care. ...read more

Reviews of Holiday Inn Express Hotel & Suites Custer
(1 - 10 of 13 reviews)
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