Hilton Singer Island Oceanfront Resort

Hilton Singer Island Oceanfront Resort in West Palm Beach

Hilton Singer Island Oceanfront Resort

Hilton Singer Island Oceanfront Resort Image
3 Star
Hotel Guest Rating: 8.2/10
3700 North Ocean Drive
Singer Island, FL 33404

Hotel Guest Rating for Hilton Singer Island Oceanfront Resort in West Palm Beach

# 12 of 50 hotels in West Palm Beach
Based on 149 reviews from guests who stayed at the
Hilton Singer Island Oceanfront Resort
Overall Quality Score
user rating 8.2.0
8.2
Hotel Cleanliness
user rating 8.6.0
8.6
Hotel Staff
user rating 8.5.0
8.5
Location of Hotel
user rating 8.8.0
8.8
Hotel Dining
user rating 7.8.0
7.8
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Hotel Guest Reviews of the Hilton Singer Island Oceanfront Resort

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Group Traveler
Verified Hotel Guest from Kissimmee, FL
November 14, 2014
Group Traveler
8.0
The location is excellent, right in front of the water. It's only 20 minutes from downtown West Palm Beach. All of the staff members (Sat evening receptionist, bell boy, Sunday housekeepers & morning receptionist & supervisor) were nice except (ho
There was one night supervisor/manager who made our stay very lousy. She was rude to my companions (in Room 532) after another guest (from another room) locked the shared hallway of Room 532 & 530. (Please see below for details.)

My companions & I had 2 oceanfront rooms. I stayed in Room 632 without a problem, but my companions in Room 532 were the ones who had a problem with the night manager. We arrived from West Palm Beach at around 3:30am. The door of the shared hallway was locked and we contacted the front desk. The night manager offered another room for my companions. She told them that they can either stay in the other room that she's offering, or sleep in the hallway. When I called her, she said that we would have to wait until 7am until the Head Maintenance guy reported to work. This is truly unacceptable! What if there were medications that needed to be taken by my companions that night? (Hotel employee) did not even apologize to me or my companions, and was rude throughout the ordeal.Anyway, I called the guest in Room 530 and politely asked if they can open the door of the shared hallway, which her husband gladly did right away. The whole incident was just frustrating and irritating. It's unfortunate that me and my companions were the ones who had to find a solution to a problem we didn't create/cause. Please note that me and my companions are all in the healthcare industry and retail services, and we know what good customer service should be.The night supervisor/manager is definitely not a good fit to the Hilton brand of hotels, and I've been to several Hilton hotels all over the world. In fairness, all of the other staff members we encountered last weekend were accommodating and courteous; this included: the Saturday evening receptionist, bell boy & valet person Humberto, Sunday morning receptionist, Sunday morning manager Shannon, Sunday morning housekeepers, and Sunday morning restaurant workers). They should all be commended.I suggest that this Hilton should explicitly put signs on the doors of the shared hallways so guests do not lock the doors and have this incident happen to future guests of the hotel. ...read more

Couple
Verified Hotel Guest from Ridgewood, NJ
November 10, 2014
Couple
8.0
Location was terrific.
Construction was underway and equipment was directly outside room.

Overall happy with the hotel and guest experience.

Couple
Danielle from Lucerne, IN
October 21, 2014
Couple
6.0
The outside restaurant was closed for remodeling, which I was not aware of. Also, there was a parking fee that I was not aware of. The type of room I booked, was not what I expected either.
Couple
Marjorie from Glen Mills, PA
October 21, 2014
Couple
8.0
the location was beautiful
Outside bar was under constuction so you had to go inside everytime to get a drink. This caused alot of flies in the restaurant area.No free breakfast and they charged you for parking your car in their lot.
Couple
Ilseana from Roselle Park, NJ
October 2, 2014
Couple
10.0
The front desk staff Natalia, Sharron, Michelle, and Mark were outstanding. Kalya in housekeeping very attentive. Dennis the GM was always around to keep on eye things.
The shower need to a place to rest one's foot on and the rack in the corner to hold your bath stuff was a little to small.

All I can do is rave about it. Everyone is there to make sure your stay is wonderful.

Couple
Verified Hotel Guest from Miami, FL
September 8, 2014
Couple
10.0
WE HAVE BEEN STAYING AT THIS HILTON FOR OVER NINE YEARS. WE LOVE IT, AS HILTON HONORS MEMBERS. THAT ENTIRE STAFF WAS AWESOME.
Family Traveling with Young Children
Paul from Sacramento, CA
September 5, 2014
Family Traveling with Young Children
10.0
Best beach access even better then more expensive neighboring hotels. Really good hot breakfast buffet
$10 per day or night parking fee

They are in the process of remodeling or upgrading t h eir elevators

Couple
Juna from Miami, FL
August 20, 2014
Couple
10.0

This guest did not leave comments about this hotel.

Family Traveling with Young Children
Verified Hotel Guest from Grand Prairie, TX
August 17, 2014
Family Traveling with Young Children
9.0
Right on the beach.
Refrigerators did not have freezers.
Wayne from Lakeland, FL
August 14, 2014
10.0

This guest did not leave comments about this hotel.

Reviews of Hilton Singer Island Oceanfront Resort
(1 - 10 of 72 reviews)
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