Hilton Phuket Arcadia Resort & Spa

Hilton Phuket Arcadia Resort & Spa in Phuket

Hilton Phuket Arcadia Resort & Spa

Hilton Phuket Arcadia Resort & Spa Image
4 Star
Hotel Guest Rating: 6.5/10
333 Patak Road
Phuket 83100

Hotel Guest Rating for Hilton Phuket Arcadia Resort & Spa in Phuket

See Most Popular hotels in Phuket
Based on 11 reviews from guests who stayed at the
Hilton Phuket Arcadia Resort & Spa
Overall Quality Score
user rating 6.5.0
6.5
Hotel Cleanliness
user rating 7.1.0
7.1
Hotel Staff
user rating 6.8.0
6.8
Location of Hotel
user rating 7.0.0
7.0
Hotel Dining
user rating 6.2.0
6.2
Check Rates and Availability at the Hilton Phuket Arcadia Resort & Spa
   

graphical calendar interface

graphical calendar interface

Hotel Guest Reviews of the Hilton Phuket Arcadia Resort & Spa

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Solo Traveler
Scott from Denver, CO
April 1, 2012
Solo Traveler
5.0
It was expensive for what we used. And everything was an up charge unlike every other hotel in Phuket.

This hotel is definitely very nice - catering mostly to honeymooner types. But it was quite disappointing the cost of everything there. 2 - 4 times more than anywhere else and everything was an upcharge. Even the WiFi network which was complimentary at other hotels (and I stayed at 3 others) was $21 for 24hours. I much preferred the Kee Resort and Spa for half the cost and many inclusions. ...read more

Couple
Sandy from New Orleans, LA
December 16, 2011
Couple
7.0
Great bath towels, clean, attractive.
Poor AC and electricity went out intermittently turning on all lights in the middle of the night, damp room due to AC not functioning properly.

The grounds are enormous and you must take a shuttle to get to your room. There is never a long wait. The restaurants are overpriced and the Italian and American food were average at most. Thai food was better. The room was damp due to improperly working AC. Our clothes were damp. The hotel is laid out over such a large area that ones feels isolated and somewhat dumped in a room. Room service and maid service were prompt however. Poolside service was good. Unfortunately the size of the hotel resort gives it a very impersonal feel. For a good priceline bid however, it was a bargain but I would have felt cheated had I paid full price for this facility. ...read more

Solo Traveler
Sean from Murrieta, CA
November 24, 2011
Solo Traveler
10.0
The hotel staff were great and a great location.
The charged me for a 2 movies
I did not purchase.
Solo Traveler
Roberts from San Francisco, CA
September 13, 2011
Solo Traveler
3.0
The spa service offered was very good.
Room was in extremely poor condition and not clean. Staff unfriendly and unhelpful.

Very large resort with a quality spa. However the staff were unfriendly, disorganized and unhelpful. Lack of cleanliness is also a major concern. I booked an early morning transfer to the airport which failed to arrive. As such I nearly missed my flight. Construction was also occurring in the resort which resulted in poor ambiance. Staff require refresher service training and more of a service focused attitude. Overall, very disappointing. ...read more

Family Traveling with Young Children
Ken from San Ramon, CA
August 2, 2011
Family Traveling with Young Children
7.0
The kids' club and spa were excellent!
Unfriendly staff (in general), poor check in/check out, disappointing breakfast buffet, tired room and grounds.

Our daughter loved the kids club and the water slide, and we enjoyed the spa (the service and facilities were excellent). Our room and the hotel grounds were very tired and dated. We will not recommend this hotel to others, mostly due to the overall service quality and room quality.

Solo Traveler
Sarita from Fpo, AP
May 8, 2011
Solo Traveler
10.0
Everything.

Everything is just great about the hotel.

Solo Traveler
George from Raleigh, NC
April 25, 2011
Solo Traveler
3.0
It is an old hotel, staff are very unprofessional and not knowledgeable to the region. Internet and breakfast are supper expensive.
Solo Traveler
Yupeng from Brampton, Canada
January 1, 2011
Solo Traveler
10.0
nice people
Internet not working for the whole stay..very upsetting..

There was no internet connection in my room on the day I checked in on Dec 23rd. I talked to the IT and the guy came into my room checked out. I was being told that the server was done and it will be fixed the next day. It was never fixed even on my day of checking out which was Dec 28th. I had been pushing the business center and the service desk, but the answer had been always that “ we are working on it !” It was very frustrating when It is Christmas time and I have to send emails both professionally and personally to friends and co-workers for greetings. I miss all the greeting windows because did not have Internet. After complaining to too many people, The manager was nice enough to give me a one day WiFi access, but I have to go all the way to the lobby and sit in a noise surroundings to get some work done. I have been travelling worldwide and been to some under developed places, but to have five days to fix internet was never heard of. It was unsetting and not a good experience. ...read more

Reviews of Hilton Phuket Arcadia Resort & Spa
(1 - 8 of 8 reviews)
Check Rates and Availability at the Hilton Phuket Arcadia Resort & Spa
   

graphical calendar interface

graphical calendar interface


dg