Hilton Palacio Del Rio

Hilton Palacio Del Rio in San Antonio

Hilton Palacio Del Rio

Hilton Palacio Del Rio Image
4 Star
Hotel Guest Rating: 8.5/10
200 South Alamo Street
San Antonio, TX 78205

Hotel Guest Rating for Hilton Palacio Del Rio in San Antonio

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Based on 438 reviews from guests who stayed at the
Hilton Palacio Del Rio
Overall Quality Score
user rating 8.5.0
8.5
Hotel Cleanliness
user rating 8.8.0
8.8
Hotel Staff
user rating 8.6.0
8.6
Location of Hotel
user rating 9.4.0
9.4
Hotel Dining
user rating 7.7.0
7.7
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Hotel Guest Reviews of the Hilton Palacio Del Rio

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Group Traveler
Verified Hotel Guest from San Antonio, TX
December 29, 2013
Group Traveler
10.0
The location, the staff, the hotel was excellent. We had a great time. We will do it again.
nothing.

Beautiful great staff valet parking wonderful.

Group Traveler
Verified Hotel Guest from Houston, TX
December 4, 2013
Group Traveler
9.0
location and clean remodeled rooms
we were very unhappy we had to valet park at a cost of $39. per night and it was mandatory

Loved the hotel especially the balcony overlooking town

Group Traveler
Dayna from Friendswood, TX
October 15, 2013
Group Traveler
10.0
Location & Bed Comfort
They Fitness Room Temperature WasA Little warm

Excellent

Group Traveler
Taymoor from Fort Worth, TX
August 8, 2013
Group Traveler
1.0
We paid for riverview room and they give us water storage tank view

Very poor

Group Traveler
Jimmy from Rockwall, TX
May 19, 2013
Group Traveler
10.0
The location was great! Customer service was impressive. Good view from balcony
Group Traveler
Amanda from Odessa, TX
April 30, 2013
Group Traveler
10.0
The staff were wonderful, friendly and helpful. The room was spacious and updated. The beds and pillows were very comfortable. We loved the balcony.

My friend and I stayed here on our trip through Texas Hill Country. This hotel is right on the Riverwalk and there were many restaurants and attractions within walking distance. We took advantage of the valet parking, a little expensive, but worth it. The staff member at the valet desk made sure to tell us to call down 30 minutes before we needed our car. We called down each morning, and when we came down from the room our car was waiting on us. We requested a room on a higher level and never had a problem with noise like others complained of. We stayed during Fiesta, and the NIOSA fair was right around the corner from the hotel. We could hear the music from the fair in our room, but by 10:30 or 11:00pm the music ended and all was quite. Staying here made our trip extra special. Being on the Riverwalk was fun, and the comfort of the room and the bed made it feel like home. ...read more

Group Traveler
Verified Hotel Guest from Fort Worth, TX
April 4, 2013
Group Traveler
7.0
location, rooms
parking situation, front desk wasn't fully aware of parking options, sent us to parking lot that was full had to come back to get parking pass
Group Traveler
Helen from Cameron, TX
January 9, 2013
Group Traveler
10.0
The hotel was in a great location, the staff was very friendly and the room was nice. The fridge did not work and had to be replaced upon our arrival. The coffee pot needed to be replaced. It did not operate all the time.
I would stay here again without any hesitation.

Parking was $27.00 a night for self park on floor 7, which was the floor the hotel placard said to park on. If you went to the parking garage and parked on a floor other than floor 7 it was only $ 24.00 for two nights. So, park on a different floor and save some money. My card was refunded the money the hotel charged for the parking since I paid the parking garage attendant upon leaving the garage. ...read more

Group Traveler
Lisa from Tulsa, OK
November 1, 2012
Group Traveler
9.0
Great location on the Riverwalk.
Tried to get a room on the Riverwalk side before we got there and they said it was on a first come first serve basis even though the rooms were already paid for in full.
Group Traveler
Verified Hotel Guest from Mckinney, TX
October 31, 2012
Group Traveler
8.0
Location was great and rooms fairly recently remodeled
The gentleman who checked us into the hotel was not very friendly or inviting. I he never smiled and seemed to give us mediocre treatment because we booked through third party and room was already paid for. He made that clear. I believe his name was L

I would suggest not using the hotels valet or self parking option which ranges from $27-$40 a day. There is a parking garage across the street to self park for about$15 a day. This I also the same garage the hotel uses. The only disadvantage by not paying through the hotel is you forgo in and out privileges. I usually never get the at back out since all is within walking distance. All rooms had balconies which was a nice view at night. ...read more

Reviews of Hilton Palacio Del Rio
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