Hotels in Minneapolis

Hilton Minneapolis St. Paul Airport Mall Of America

Hilton Minneapolis St. Paul Airport Mall Of America

Hilton Minneapolis St. Paul Airport Mall Of America Image
3 and 1/2 Star
Hotel Guest Rating: 8.3/10
3800 American Boulevard East
Minneapolis, MN 55425

Hotel Guest Rating for Hilton Minneapolis St. Paul Airport Mall Of America in Minneapolis

# 25 of 76 hotels in Minneapolis
Based on 386 reviews from guests who stayed at the
Hilton Minneapolis St. Paul Airport Mall Of America
Overall Quality Score
user rating 8.3.0
8.3
Hotel Cleanliness
user rating 8.5.0
8.5
Hotel Staff
user rating 8.5.0
8.5
Location of Hotel
user rating 8.8.0
8.8
Hotel Dining
user rating 7.8.0
7.8
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Hotel Guest Reviews of the Hilton Minneapolis St. Paul Airport Mall Of America

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Business Traveler
Verified Hotel Guest from North Canton, OH
March 24, 2014
Business Traveler
3.0
Very close to airport and Mall of America. Had shuttles running to both.
For a Hilton, staffing was worse than a budget hotel. They did not seem to care about overcoming obstacles and each time I was by the front desk they had someone complaining of something which wasn't done at all or done incorrectly.

I agree with a previous commenter who said they thought this hotel kept a floor just for Priceline customers. This is a Hilton. To me, that means a pretty top of the line brand. Yet my heater didn't work in my room. I went to front desk and they told me that it was turned off for the ENTIRE HOTEL and the maintenance tech was turning it on. I set it at 90 and for 3 days it never got above 70. They told me to go back to my room and wait for it to kick on. After it still didn't turn on they told me to wait longer. I saw they obviously were not going to simply put me in another room so I quit trying. Then I took a look around the room. 3 broken handles on drawers. A broken desk chair. The alarm clock not plugged in and when I looked for a plug I couldn't find one within reach of the cord(so was it ever plugged in?) I did order room service and the employee that delivered the food was extremely nice. Also the older gentleman that drove the bus in the evening was very friendly as well. ...read more

Business Traveler
Verified Hotel Guest from Grantsburg, WI
March 10, 2014
Business Traveler
8.0

This guest did not leave comments about this hotel.

Business Traveler
Verified Hotel Guest from Tuscaloosa, AL
March 10, 2014
Business Traveler
10.0

This guest did not leave comments about this hotel.

Business Traveler
Verified Hotel Guest from Holmen, WI
March 4, 2014
Business Traveler
8.0

This guest did not leave comments about this hotel.

Business Traveler
Laurel from Minot, ND
February 17, 2014
Business Traveler
8.0
Location!!!! Could not get much better. Quite comfortable beds with cozy bedding! Cleaning staff exceptionally helpful & friendly. Loved the refreshing citrus water & cucumber water in the lobby.
Rooms were adequate:signs in the room & hallways that updating or repairs needed: wallpaper peeling, carpet worn, paint peeling/coming off, colors dated. Anticipated rooms to be 'more' than what we had. Waited over 20 mins for 2 drinks in the lounge

Requested at front desk additional towels: Front desk indicated they would have some sent up - didn't happen. Requested assistance at Front Desk for help with driving directions - female attending did not make any effort to help. Asked two times & female did not look at, address or give any suggestions.

Business Traveler
Kathleen from Sartell, MN
January 29, 2014
Business Traveler
10.0

Parking per day was still pretty high. Quoted $15.00/day.

Business Traveler
Michael from Allison, IA
January 23, 2014
Business Traveler
7.0

This guest did not leave comments about this hotel.

Business Traveler
Verified Hotel Guest from Aiken, SC
January 16, 2014
Business Traveler
8.0

This guest did not leave comments about this hotel.

Business Traveler
Verified Hotel Guest from Holmen, WI
January 14, 2014
Business Traveler
8.0

This guest did not leave comments about this hotel.

Business Traveler
James from Bolingbrook, IL
January 1, 2014
Business Traveler
9.0
Very modern amenities and classy rooms/public spaces.
No pay movies in room.

Great stay and a very good value. The rooms and overall hotel decor are very modern and sleek. Will return when at the airport again.

Reviews of Hilton Minneapolis St. Paul Airport Mall Of America
(1 - 10 of 25 business traveler reviews)
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