Hilton Garden Inn Suffolk

Hilton Garden Inn Suffolk

Hilton Garden Inn Suffolk Image
2 and 1/2 Star
Hotel Guest Rating: 7.7/10
100 East Constance Road
Suffolk, VA 23434

Hotel Guest Rating for Hilton Garden Inn Suffolk in Suffolk

# 4 of 10 hotels in Suffolk
Based on 16 reviews from guests who stayed at the
Hilton Garden Inn Suffolk
Overall Quality Score
user rating 7.7.0
Hotel Cleanliness
user rating 8.1.0
Hotel Staff
user rating 7.9.0
Location of Hotel
user rating 8.5.0
Hotel Dining
user rating 6.6.0
Check Rates and Availability at the Hilton Garden Inn Suffolk

graphical calendar interface

graphical calendar interface

Hotel Guest Reviews of the Hilton Garden Inn Suffolk

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Family Traveling with Young Children
Verified Hotel Guest from Dunwoody, GA
July 7, 2014
Family Traveling with Young Children
The location was excellent. It was on the river and very close to the community farmers market. The staff was friendly and helpful.
1) All rooms were non-smoking, yet our room smelled of stale cigarette smoke. 2) The pool was not stocked with towels. 3) The service at the dining room was very slow. 4) The shampoo provided was watered down. 5) The hot tub was lukewarm.

We paid about $--- to stay here overnight, and were very disappointed. While the issued described above may not have been a big deal for a $--/night room, at this level, they do matter.

Verified Hotel Guest from Bath, ME
June 14, 2014

This guest did not leave comments about this hotel.

Michael from Portsmouth, VA
October 11, 2013
It was conveniently located.
The windows in our room were filthy. The room with a view was not worth it because all I saw was dirt.

The inside was everything you would expect it to be. The windows outside were so dirty I could barely see the river.

Jeffrey from Raleigh, NC
August 15, 2013
The bed provided a very good nights sleep.
Not really.
Family Traveling with Young Children
Richard from Jacksonville, NC
August 13, 2013
Family Traveling with Young Children
The property was beautiful. The rooms were quiet and clean.
Little detail things weren't done. No towels in the pool area. Coffee in the lobby area empty (at 8:30 AM). No cups/glasses for the coffee and drinks in the lobby.

Overall I really enjoyed this hotel. It was beautiful and in a perfect location for my needs. The staff was quite friendly. The only things that bothered me were little detailed things that someone should have taken care of. As I said in the question above, when your hotel offers free lemonade and coffee in the lobby, someone needs to be in charge of keeping the containers full and glasses and cups supplied. If your hotel has a pool, someone needs to be in charge of keeping the towel racks full. I did mention these things to the front desk and my requests were handled quickly and with respect, but I shouldn't have had to ask. Had I stayed in a hotel that didn't offer these little touches, I wouldn't have noticed, but since this hotel offers them, they need to take care of them. Finally, this hotel does have an indoor pool and hot tub. The hot tub was tepid at best and the pool was downright frigid. I am not sure why the hotel wouldn't want it's hot tub to be hot. ...read more

Solo Traveler
Deb from Philadelphia, PA
August 15, 2011
Solo Traveler
The handicapped accessible room was appropriately spacious.
The handicapped "shower" was not accessible for someone in a wheelchair (roll-in), as Priceline advertised; the "bathroom" was roll-in.
Family Traveling with Young Children
Taquita from China Grove, NC
July 8, 2010
Family Traveling with Young Children
restaurant staff had bad attitudes

Nice, clean and comfortable

Solo Traveler
Amanda from Roanoke, VA
July 6, 2010
Solo Traveler
No parking until after 10:00 b/c of an event hosted by hotel.

Everything else was fine, but it was extremely annoying to have to park off-site and repark after 10:00 p.m. b/c of an event hosted by the hotel. Very inconvenient.

Don from Virginia Beach, VA
June 30, 2010
Was on Honeymoon and hotel switched rooms from kings sized beds with a view to two full sized beds with no view.

Before accepting this hotel we discussed arrangements for a romantic room with a view of the Nansemond River. The hotel had agreed to this and reserved the room and then switched at the last minute on my son and daughter-in-law. I am upset and will recommend they stay elsewhere.

Dolores from Bristow, VA
June 24, 2010
The view was beautiful facing the water.
They charged me twice for the same room and different prices.

The hotel was very nice, but when I tried to call and get credit back on my card for double charge, the staff wasn't helpful and as of day 3 I still haven't received a call back from the operations manager.

Reviews of Hilton Garden Inn Suffolk
(1 - 10 of 10 reviews)
Check Rates and Availability at the Hilton Garden Inn Suffolk

graphical calendar interface

graphical calendar interface