Hilton Garden Inn Chelsea

Hilton Garden Inn Chelsea in New York City

Hilton Garden Inn Chelsea

Hilton Garden Inn Chelsea Image
3 Star
Hotel Guest Rating: 8.3/10
121 West 28Th Street
New York, NY 10001

Hotel Guest Rating for Hilton Garden Inn Chelsea in New York City

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Based on 64 reviews from guests who stayed at the
Hilton Garden Inn Chelsea
Overall Quality Score
user rating 8.3.0
8.3
Hotel Cleanliness
user rating 8.8.0
8.8
Hotel Staff
user rating 8.6.0
8.6
Location of Hotel
user rating 8.8.0
8.8
Hotel Dining
user rating 8.3.0
8.3
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Hotel Guest Reviews of the Hilton Garden Inn Chelsea

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Solo Traveler
Paul from Chicago, IL
July 2, 2014
Solo Traveler
10.0
Hotel was clean, the room was comfortable. Staff was friendly and helpful. Location of hotel.
NO! It is fabulous!

It is convenient to the subway. Great location. Good bar. Friendly front staff and wonderful cleaning staff. I also liked free internet. Overall, a great experience.

Family Traveling with Young Children
John from New Albany, IN
June 20, 2014
Family Traveling with Young Children
10.0
The staff were incredibly helpful at every level. My children even commented on how nice everyone was to us. The room was very nice.
Everything was great.
Group Traveler
Verified Hotel Guest from Watkins Glen, NY
June 11, 2014
Group Traveler
10.0
The staff was so friendly and helpful. It was very convenient that they would hold our luggage before check in and after check out!
Couple
Verified Hotel Guest from Flushing, MI
June 3, 2014
Couple
10.0
Helpful friendly staff
No

Room was larger than expected.

Family Traveling with Young Children
Verified Hotel Guest from San Diego, CA
April 5, 2014
Family Traveling with Young Children
8.0
Location. Walking distance from penn station and subway. Very clean and the staff was great.
The view from 2nd floor was the roof of a construction. Main door was too far from the street, needs some awning. Getting out of the cab during rain means getting very wet. No laundry room.

Tiny lobby, buffet breakfast was good but a little pricey.

Fangzhou from Stony Brook, NY
April 2, 2014
9.0

This guest did not leave comments about this hotel.

Group Traveler
Verified Hotel Guest from Vernon, CT
March 16, 2014
Group Traveler
3.0
The location was perfect! Close to everything we wanted!!
The weekend staff was very unfriendly. I called to make a room request and upon arrival was told there are no notes in my account so it is "simply word of mouth". The check in staff on the weekend was rude and not at all helpful.
Couple
Robert from Marblehead, MA
March 12, 2014
Couple
8.0
The place feels new and is kept clean. Staff are very helpful. The room was small, no space for an armchair, but otherwise pretty good.
The exterior soundproofing is OK but sounds from the hallway are clearly audible. Aspiring talent show contestants are not what you want at 2:00 AM. Doors slamming elsewhere on the floor would rattle stuff in our room.

The whole place is very compact and the lobby gets crowded sometimes but the efficient staff keep tings moving. There are two similar hotels within 100 yards, and another being built. Hopefully the competition means they keep trying hard. The plant and flower shops in the neighborhood are worth a visit, if only as a reminder that New York always has a surprise up its sleeve.

Group Traveler
Dwayne from Toronto, Canada
February 26, 2014
Group Traveler
9.0
The staff, were very courteous and attentive.
Elevator were small and slow.
Couple
Verified Hotel Guest from Provincetown, MA
February 24, 2014
Couple
9.0
Excellent and helpful staff. Location is great for central manhattan. Room was clean and spacious. Easy to grab snacks in local neighborhood. Overall, great experience and we would stay there again for certain.
Reviews of Hilton Garden Inn Chelsea
(1 - 10 of 31 reviews)
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