Priceline.com and its famous Name Your Own Price® service have saved consumers more than $6 billion on top quality travel products.1 We're so confident of our Name Your Own Price® deals that we guarantee in writing that you won't find a better price anywhere else for the same product. We also guarantee that the Name Your Own Price® product you buy will measure up to the quality product we promised.
Airline Tickets Guarantee
Best Price Guarantee
When you Name Your Own Price® for airline tickets you can expect to save up to 40% over other leading sites.2 That's why we guarantee in writing that you'll always get the best possible price on your flight. Here's how it works: If, within 24 hours of purchasing your Name Your Own Price® airline tickets, you find a better fare, excluding taxes and fees, for the same flight and fare class, call us and we'll refund 100% of the difference. See complete guarantee details.
You must have first purchased a Name Your Own Price® priceline.com airline ticket. Your purchase will be evidenced by receipt and provision of a Priceline Airline Ticket Request Number. Save the number for your records.
The lower fare must be found online for the same flight(s), itinerary, cabin and class of service. Note - priceline's guarantee applies to the fare only and does not apply to the quoted price after taxes, fees and per-ticket processing fees are added.
To qualify, the lower fare must be available for booking at the time you contact us.
Priceline's guarantee applies only to fares available to the general public. It does not apply to unpublished fares that are not available to the general public. Fares not available to the general public include, but are not limited to, corporate discount fares, military fares, student fares, child fares, senior citizen fares, bereavement fares, wholesaler fares, consolidator fares, special discount fares or package fares where the airfare is sold as part of a travel package.
Priceline's guarantee does not apply to schedule changes implemented by the airlines after a ticket is issued.
You must contact us to claim your refund prior to your flight and within 24 hours of making your priceline.com purchase.
Successful claims will receive a credit to the credit or debit card used to make your priceline purchase within 7-10 business days of representative confirmation.
Additional restrictions may apply. Priceline is the final authority on interpretation of these rules. Priceline reserves the right to deny any claims that cannot be reasonably verified, or for which incomplete information has been provided. Priceline reserves the right to terminate this offer at any time without notice.
Quality Experience Guarantee
Just because you're saving a lot of money on your airline tickets doesn't mean you're sacrificing quality. We guarantee that you'll always purchase a quality flight when you Name Your Own Price®. If the flights you purchase do not match our promise below, just call us before your departure date and we'll change or cancel your flight reservations at no charge.
Here's our promise to you:
Your flights will be confirmed for the dates and airports you agree to.
Your flights will have a maximum of one stop each way, unless you agree to two connections each way.
If you have a connection, your layover time will never be longer than three hours for domestic flights.
You will never be put on a
red-eye
or off-peak flight unless you agree to one.
You will know the total amount of your purchase before completing your transaction.
Your credit card purchase will be secure.
Your personal information will remain confidential according to our privacy policy.
Hotel Rooms Guarantee
Best Price Guarantee
When you Name Your Own Price® for Hotels you can expect to save up to $100 a night over other leading sites.3 That's why we guarantee in writing that you'll always get the best possible price on your hotel. Here's how it works: If, within 24 hours of making your priceline.com hotel purchase, you find a better publicly available price, excluding taxes and fees, on another Web site for the same hotel and dates, call us and we'll refund 100% of the difference. See complete guarantee details.
You must have first purchased a hotel room that is prepaid to priceline.com. Hotel reservations where payment is made to the hotel directly are not eligible for the Best Price Guarantee. Your purchase will be evidenced by receipt and provision of a Priceline Hotel Request Number. Save this number for your records.
The lower rate found must be found online for an equivalent room at the same hotel as booked through priceline on the same check-in and check-out dates.
Priceline's "Best Price Guarantee" applies only to rates available to the general public. It does not apply to membership or corporate rates or special discounted rates including AARP, employee, military, government, convention rates or other rates not available to the general public.
Priceline's "Best Price Guarantee" does not apply to hotel rooms purchased through or in combination with frequent stay, loyalty, points or other "reward" type programs, rooms purchased through coupon promotions, won through contests or sweepstakes or transferred.
The "Best Price Guarantee" applies to the rate for room nights only. Promotional packages, deals, or bundles that may include additional amenities such as parking, meals, entertainment, etc. are not eligible.
Priceline's "Best Price Guarantee" applies only to the room rate and does not include any charges for Taxes and Service Fees charged by priceline or similar charges by any other online service.
You must contact us to claim your refund prior to your check-in date and within 24 hours of your priceline hotel purchase. Call us at 800-PRICELINE.
At the time you contact us, the lower rate must be available for booking.
Priceline's "Best Price Guarantee" does not apply if priceline refunds or cancels rooms for any reason.
Your claim will be reviewed and priceline will, at its discretion, determine whether you have met the requirements for the refund. The decision made by priceline is final.
Successful claims will receive a credit to the credit or debit card used to purchase your priceline hotel reservation within 7-10 business days of representative confirmation.
Quality Experience Guarantee
Just because you're saving a lot of money on your hotel stay doesn't mean you're sacrificing quality. We guarantee that you'll always purchase a quality hotel when you Name Your Own Price®. If the hotel you purchase does not match our promise below, just call us before your check-in date and we'll change or cancel your hotel reservations at no charge.
Here's our promise to you:
Your hotel will be confirmed for the dates, area, and star level that you agreed to (or higher star level).
Your reservation will be immediately entered into the hotel's own central reservation system.
Your hotel will be star-rated by priceline according to our rigorous rating system. This means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services. The hotel you get will meet priceline's strict quality standards.
Your hotel will accommodate two adults.
Your credit card purchase will be secure.
Your personal information will remain confidential according to our privacy policy.
Rental Cars Guarantee
Best Price Guarantee
When you Name Your Own Price® for rental cars you can expect to save up to 25% over other leading sites.4 That's why we guarantee in writing that you'll always get the best possible price on your rental car. Here's how it works: If, within 24 hours of making your priceline.com Name Your Own Price® rental car purchase, you find a better publicly available price on another Web site for the same rental car brand, car class, location and dates, call us and we'll refund 100% of the difference. See complete guarantee details.
You must have first purchased a rental car through priceline.com's Name Your Own Price® service. Your purchase will be evidenced by receipt and provision of a Priceline Rental Car Request Number. Save this number for your records.
The lower rate found must be found on another online, full service travel website. The rate must also be with the same rental company as purchased with Priceline.
The car type of the car with the lower rate must be equal to that of the car type purchased on priceline.
The location as well as pick-up / drop-off dates and times must match what is on the priceline reservation.
Priceline's "Best Price Guarantee" applies only to rates available to the general public. It does not apply to membership, corporate, or employee rates and/or loyalty programs or coupons.
Priceline's "Best Price Guarantee" applies only to the actual Time & Mileage amount for the car and does not include any charges for Taxes and Service Fees charged by priceline or similar charges by any other online service.
You must contact us to claim your refund within 24 hours of your priceline rental car purchase and prior to rental car pick-up. Call us at 800-PRICELINE.
At the time you contact us, the lower rate must be available for booking.
Successful claims will receive a credit, amounting to the difference between the two prices, to the credit or debit card used to purchase your priceline rental car reservation within 7-10 business days of confirmation by priceline.
Priceline's "Best Price Guarantee" does not apply if priceline refunds or cancels the rental for any reason.
Your claim will be reviewed and priceline will, at its discretion, determine whether you have met the requirements for the refund. The decision made by priceline is final.
Quality Experience Guarantee
Just because you're saving a lot of money on your rental car doesn't mean you're sacrificing quality. We guarantee that you'll always purchase a quality rental car when you Name Your Own Price®. If the rental car you purchase does not match our promise below, just call us before your pick-up date and we'll change or cancel your rental car reservations at no charge.
Here's our promise to you:
Your rental car will be confirmed for the dates, pick-up location, and car class you agreed to.
Your reservation will be immediately entered into the rental car company's own central reservation system.
Your rental car will be booked through one of the following companies (Alamo, Avis, Budget, Hertz, or National).
You will know the total amount of your purchase before completing your transaction.
Your credit card purchase will be secure.
Your personal information will remain confidential according to our privacy policy.
To make a guarantee claim, call us at 1-800-PRICELINE.
Please have all the necessary details ready so we can verify and process your claim.
1 Our $6 billion savings figure is calculated based on the difference between our customers' total cost (i.e., the total price for a successful offer) and the lowest published price for the customer's exact same itinerary tabulated at the time of booking since June 7, 1998 across each of our Name Your Own Price® Air, Hotel and Rental Car products and our retail Vacation Packages product.
2 AIR: Over the last month, a substantial percentage of purchases have resulted in savings of up to 40% in comparison to the lowest published fares on other leading online sites for the same flight itinerary (same travel dates and origin and destination cities). Savings are not guaranteed and will vary based on offer price and availability. Airfares are subject to change frequently and there is no guarantee that an offer will be accepted. Priceline's Name Your Own Price® service is different from other travel sites. Exact airline and flight times are disclosed only after purchase. All sales are final.
3 HOTELS: Over the last 12 months, a substantial percentage of purchases have resulted in savings of up to $100 in comparison to the lowest published rates on other leading online travel sites for the same itinerary. Priceline's Name Your Own Price® reservation system is different from other online travel sites. With priceline's Name Your Own Price® reservation system, the exact hotel is shown only after purchase. There is no guarantee that hotels or prices will be available. Actual prices and availability are always subject to change. All prices and dates may not be available at time of travel booking and savings are not guaranteed.
4 RENTAL CARS: With Priceline's Name Your Own Price® reservation system, the exact Rental Car is shown only after purchase. The 25% savings claim is as compared to the lowest published rates by other leading online travel sites for the same itinerary. Rental Car savings are not guaranteed and will vary based on offer price, availability and actual itinerary.
