Hotels in Melbourne

Grand Hyatt Melbourne

Grand Hyatt Melbourne

Grand Hyatt Melbourne Image
4 Star
Hotel Guest Rating: 6.5/10
123 Collins Street
Melbourne 3000

Hotel Guest Rating for Grand Hyatt Melbourne in Melbourne

Overall Quality Score
user rating 6.5.0
6.5
Hotel Cleanliness
user rating 7.5.0
7.5
Hotel Staff
user rating 6.2.0
6.2
Location of Hotel
user rating 9.2.0
9.2
Hotel Dining
user rating 7.7.0
7.7
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Hotel Guest Reviews of the Grand Hyatt Melbourne

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Ivan from Bandung, CA
December 30, 2011
Couple
6.0
The view from room and gym facility.
The bed and the gym male personnel.

Overall, we have only complaints about the bed mattress, firstly, our double bed was a 2 bed combined and we were requesting a move which we got but ended up sleeping on a bad quality of sinking bed. Both I and my wife got very sick after staying in this hotel, we are now being treated back home. Got back pains and catching heavy colds since we were not sleeping well. Second complaints, greeting everyone first is great and healthy style of living for any human beings, but if you are employed or looking for a job in any hotel businesses, does not greeting your guest is your primary task in this world of service selling? A smile should be enough, but being ignorant and moreover making enemies kinda look, you are definitely not the person should be posted in the front desk and PIC of the gym. ...read more

Solo Traveler
Penny from Camuy, PR
November 23, 2010
Solo Traveler
9.0
Beautiful, clean, luxurious.
No free Wi-fi, no two double bed rooms (only queen beds or two single beds).
Business Traveler
Robert from North Providence,RI
February 23, 2010
Business Traveler
10.0
Great location, fabulous food, good workout facility.
It was under some renovations that were annoying on one day of my stay!
Couple
Dan & Elizabeth Barc from Oakridge,OR
September 24, 2009
Couple
1.0
The leaving date.
Changing 3 rooms on arrival, the dirty conditions, and the unpleasant atmosphere.

The standard for this hotel is unacceptable, the room cleanliness was disgusting, from cob-webs to hairs in the bathroom, to general dirty housekeeping, and no in house quality control. After refusing 2 rooms because of the conditions, they felt they had done enough by offering an upgrade to a room with a spa, but that was even worse, I just wanted to go somewhere where the room was clean and I could sleep after traveling 23 hrs. The name may be Grand Hyatt but it does nothing for the hotel. ...read more

Reviews of Grand Hyatt Melbourne
(1 - 4 of 4 reviews)
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