Gaylord Palms Resort & Convention Center

Gaylord Palms Resort & Convention Center in Kissimmee

Gaylord Palms Resort & Convention Center

Gaylord Palms Resort & Convention Center Image
4 Star
Hotel Guest Rating: 8.7/10
6000 West Osceola Parkway
Kissimmee, FL 34746

Hotel Guest Rating for Gaylord Palms Resort & Convention Center in Kissimmee

# 7 of 258 hotels in Kissimmee
Based on 467 reviews from guests who stayed at the
Gaylord Palms Resort & Convention Center
Overall Quality Score
user rating 8.7.0
8.7
Hotel Cleanliness
user rating 9.2.0
9.2
Hotel Staff
user rating 8.8.0
8.8
Location of Hotel
user rating 9.1.0
9.1
Hotel Dining
user rating 8.3.0
8.3
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Hotel Guest Reviews of the Gaylord Palms Resort & Convention Center

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Family Traveling with Young Children
Carlos from Tampa, FL
August 14, 2014
Family Traveling with Young Children
10.0
Pool
Nope

Great pool, restaurants and activities. We got upgraded to a larger room without additional cost.

Couple
Marcus from Jacksonville, FL
August 8, 2014
Couple
1.0
The amenities and the atrium were amazing.
The noise and the never ending party that the hotel allowed to go on and disturb countless guests.

The views, amenities, location, and restaurants are amazing but God forbid someone rent out their private party area the night you stay there. The "private" party area in dead center in the middle of the hotel's majority of rooms and people were allowed to yell over a loud microphone system up to almost 12am at night. I had to call the front desk 4 times to complain and still ended up having to just wait until the party ended. Ruined the entire experience in just one night. Not to mention the billing errors.. ...read more

Family Traveling with Teens
Eric from Miami, FL
July 28, 2014
Family Traveling with Teens
10.0
For a four star hotel, the rooms where average. The bathrooms where a little dated and small. And for paying $26 for valet parking the attendents where slow and it took us 30 mins to get our car..
Family Traveling with Young Children
David from Danbury, CT
July 23, 2014
Family Traveling with Young Children
8.0
The location was great and the rooms were nice. Lobby atrium, with alligators, fish, Spanish fort replica and merchants, was beautiful. Pool area, with water slides, was great for the kids.
Restaurant food was terrible; shower pressure was not good.

Overall we had a vary nice stay in this hotel. It was a family trip with my wife and I along with our 3 small children. The rooms were nice and our location was very close to the pool area, which was fantastic, and also not far from the self parking lot. On Thursday - Saturday nights they hold poolside games and an evening movie. Our kids had a great time. The hotel is also very close to all of the parks, which was a big help. Be forewarned that a $20 resort fee is applied per day, along with a self parking fee of $16. We expected this and factored it into our budget, especially since the resort fee is per room and we booked two of them for our stay. Our only real complaint was with the food, which was just terrible. It was also very expensive, but that is pretty much the norm anywhere in almost any resort. I wouldn't have minded paying the freight in order to gain the added convenience of staying on-site for more of our meals, but my kids wouldn't eat the food and even my wife and I could barely push it down. We had two meals on-site, one in the Mediterranean restaurant and the other from the poolside restaurant, and the food was simply terrible. I should have known we were in for a bad time of it when the Mediterranean restaurant used flank steak as their premier meat at the carving station. Flank steak as a carving meat, seriously? Anyway, that approach permeated throughout, with cheap, low quality food being passed off as gourmet - all at resort pricing. Even the kids food, hot dogs, chicken fingers and fries, was bad. Oh, I should have mentioned that I also tried the buffalo wings at their onsite sports bar one evening and those were horrible too - I couldn't stomach more than 3 out of an order of 10. The bad food was manageable given the number of restaurant options around the corner, so overall it was a good stay with lots for the kids to do on premises. ...read more

Family Traveling with Young Children
Verified Hotel Guest from N. Miami Beach, FL
July 15, 2014
Family Traveling with Young Children
8.0
Pool area is awesome and lots to do for family right there onsite
Room was far from check in

Huge resort Loved it and can't wait to return

Group Traveler
Sandra from Tallahassee, FL
July 15, 2014
Group Traveler
10.0
I love the customer service, very friendly staff!
No.

This hotel has a great atrium view if you have a balcony, at night the moonlight and stars shines through and you are able to hear the waterfall in the background. This is a very relaxing place to be.

Albert from Middletown, MD
July 14, 2014
4.0
nothing
we paid for our hotel in full however theres an additional charge of over 500.00 just for parking and fees that were mentioned nowhere prior to our arival, they charged my credit card 300.00 each day and tied up all my spending money,making it stressful

i couldnt even take my kids to disney as they took 500.00 for resort fees, for shuttles, workout room 2 bottles of water and 18.00 a day in parking, they change the locks on the rooms, that i paid for in full prior to leaving,a drink cost 15.00, a sandwich 18.00 0ne egg cost 16.00, if you do not have an additional 500.00 to spend on fees or 1000.00 to be tied up at all times to assure them you will not leave with out notice, this is not a place to go.i went all the way there and couldnt even take the kids to disney, after all my spending money was tied up, i had to go to the desk every day to try to understand all the charges as i didnt use the gym, parking,or shutles and was charged an addditional 75.00 at check out, ive traveled to many 5 star resorts and was truly appauled at what i consider flat our robery, the room and hotel was nice enough but evrything was so overpriced, your avarege upper class family could not afford to pay up to 800.00 for nothing at all, this was my kids disney money that was spent on fees alone that were never mentioned and my room was paid in full before ariving, we were there for a dance competition and other families had security come to their rooms and were locked out over minor fees from using the room key, each time the rrom key is used for a soda even, they charge another 300.00 to the charge, its like endless security deposites. it cost 18.00 to enter , if you leave and come back its another 18.00. we saved for this vacation, and were never informed of these astronomical charges or that our credit card would be tied up and unable to use or that we were to pay an additional 500.00 for nothing but fees,uppon arrival, very stressful and disappointing, ...read more

Family Traveling with Young Children
Sandra from Orlando, FL
July 1, 2014
Family Traveling with Young Children
10.0
Pool for kids, it was like a water park!
Paying for the self parking
Couple
Christine from Bonita Springs, FL
June 19, 2014
Couple
10.0
Friendly staff. Loved being able to walk around the gardens, shops and restaurants.

Although this is a convention or business hotel, I was very happy with the amenities.

Family Traveling with Young Children
Verified Hotel Guest from Boca Raton, FL
June 5, 2014
Family Traveling with Young Children
10.0
This hotel is so beautiful and entertaining!I came with my 3 young kids and had a great vacation. This hotel is especially appealing to me because it is such a nice resort and very family friendly.
No!

The pool area is so fun we did not have to leave the hotel looking for entertainment. We came to enjoy this hotel not to go to the theme parks and my kids had a blast!

Reviews of Gaylord Palms Resort & Convention Center
(1 - 10 of 171 reviews)
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