Priceline.com and its famous Name Your Own Price® service have saved consumers more than $6 billion on top quality travel products.1 We're so confident of our Name Your Own Price® deals that we guarantee in writing that you won't find a better price anywhere else for the same product. We also guarantee that the Name Your Own Price® product you buy will measure up to the quality product we promised.
Airline Tickets Guarantee
Best Price Guarantee
When you Name Your Own Price® for airline tickets you can expect to save up to 40% over other leading sites.2 That's why we guarantee in writing that you'll always get the best possible price on your flight. Here's how it works: If, within 24 hours of purchasing your Name Your Own Price® airline tickets, you find a better fare, excluding taxes and fees, for the same flight and fare class, call us and we'll refund 100% of the difference.
Here's how our guarantee works:
You must have first purchased a Name Your Own Price® priceline.com airline ticket. Your purchase will be evidenced by receipt and provision of a Priceline Airline Ticket Request Number. Save the number for your records.
The lower fare must be found online on a competitor's site for the same flight(s), itinerary, cabin and class of service. Note - priceline's guarantee applies to the fare only and does not apply to the quoted price after taxes, fees and per-ticket processing fees are added.
To qualify, the lower fare must be available for booking at the time you contact us.
Priceline's guarantee applies only to fares available to the general public. It does not apply to unpublished fares that are not available to the general public. Fares not available to the general public include, but are not limited to, corporate discount fares, military fares, student fares, child fares, senior citizen fares, bereavement fares, wholesaler fares, consolidator fares, special discount fares or package fares where the airfare is sold as part of a travel package.
Priceline's guarantee does not apply to schedule changes implemented by the airlines after a ticket is issued.
You must call us to claim your refund prior to your flight and within 24 hours of making your priceline.com purchase.
Successful claims will receive a credit to the credit or debit card used to make your priceline purchase within 7-10 business days of representative confirmation.
Additional restrictions may apply. Priceline is the final authority on interpretation of these rules. Priceline reserves the right to deny any claims that cannot be reasonably verified, or for which incomplete information has been provided. Priceline reserves the right to terminate this offer at any time without notice.
Quality Experience Guarantee
Just because you're saving a lot of money on your airline tickets doesn't mean you're sacrificing quality. We guarantee that you'll always purchase a quality flight when you Name Your Own Price®. If the flights you purchase do not match our promise below, just call us before your departure date and we'll change or cancel your flight reservations at no charge.
Here's our promise to you:
Your flights will be confirmed for the dates and airports you agree to.
Your flights will have a maximum of one stop each way, unless you agree to two connections each way.
If you have a connection, your layover time will never be longer than three hours for domestic flights.
You will never be put on a red-eye
or off-peak flight unless you agree to one.
You will know the total amount of your purchase before completing your transaction.
Your credit card purchase will be secure.
To make a guarantee claim, call us at 1-800-PRICELINE.
Please have all the necessary details ready so we can verify and process your claim.
1 Our $6 billion savings figure is calculated based on the difference between our customers' total cost (i.e., the total price for a successful offer) and the lowest published price for the customer's exact same itinerary tabulated at the time of booking since June 7, 1998 across each of our Name Your Own Price® Air, Hotel and Rental Car products and our retail Vacation Packages product.
2 FLIGHTS: Over the last month, a substantial percentage of purchases have resulted in savings of up to 40% in comparison to the lowest published fares on other leading online sites for the same flight itinerary (same travel dates and origin and destination cities). Savings are not guaranteed and will vary based on offer price and availability. Airfares are subject to change frequently and there is no guarantee that an offer will be accepted. Priceline's Name Your Own Price® service is different from other travel sites. Exact airline and flight times are disclosed only after purchase. All sales are final.