Fairmont Empress Hotel

Fairmont Empress Hotel in Victoria

Fairmont Empress Hotel

Fairmont Empress Hotel Image
4 Star
Hotel Guest Rating: 8.2/10
721 Government Street
Victoria, BC V8W 1W5

Hotel Guest Rating for Fairmont Empress Hotel in Victoria

# 7 of 60 hotels in Victoria
Based on 16 reviews from guests who stayed at the
Fairmont Empress Hotel
Overall Quality Score
user rating 8.2.0
8.2
Hotel Cleanliness
user rating 9.4.0
9.4
Hotel Staff
user rating 8.8.0
8.8
Location of Hotel
user rating 9.9.0
9.9
Hotel Dining
user rating 8.6.0
8.6
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Hotel Guest Reviews of the Fairmont Empress Hotel

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Terral from Tacoma, WA
July 3, 2014
Couple
8.0
The location, restaurants and shops
Did not have basic ammenities in the room like iron and ironing board
Solo Traveler
Karia from Port Townsend, WA
March 24, 2014
Solo Traveler
10.0
It was very charming all around. The service was perfect. It was my birthday and they recognized me at breakfast with a treat.
Nope!
Couple
Debby from Brea, CA
October 21, 2013
Couple
10.0
It was wonderful. Afternoon tea was just like in England
nothing

Great hotel. Great location for anything you want to do in Victoria

Couple
Verified Hotel Guest from Atlantic Beach, FL
August 15, 2013
Couple
4.0
It's majestic looking from the outside
room was like a hole in the wall.

Rooms are Not worth the money.

Family Traveling with Teens
Joe from Abbotsford, Canada
June 17, 2013
Family Traveling with Teens
2.0
staff location
Priceline at fault as per previous email messages

priceline at fault not hotel

Senior Travelers
Vincy from New Westminster, Canada
November 25, 2012
Senior Travelers
5.0
Rooms and location
The staff members were not helpful at all. I had a family trip and paid for two rooms thinking this would be a good experience for the entire family. I walked into the reception area and spoke with Mr. Jameson with my 93 yr old grandpa and he scheduled
Solo Traveler
Jerome from Nanaimo, Canada
January 6, 2012
Solo Traveler
9.0
Great location and friendly staff.
Room needs help, chairs need replacing! my goodness.

Overall good, some furniture needs replacing.

Couple
Maureen from Parksville, Canada
April 13, 2011
Couple
9.0
It was a wonderful experience.
The restaurant is pretty pricey for breakfast items.

The hotel is well situated. We enjoyed the Bengal Room very much and breakfast was very nice in the restaurant. Our room was small but cozy. We were offered an upgrade for $30.00. All in all a lovely experience!

Couple
Ruth from Santa Cruz, CA
August 11, 2010
Couple
10.0
gorgeous historic hotel
need to pay extra for internet access
Family Traveling with Young Children
Thomas from Gilbert, AZ
August 5, 2010
Family Traveling with Young Children
10.0
I loved the location on the bay. We sat in front of the hotel to watch the fireworks.
Like most hotels, they need to make the heated spa larger to accomodate more people.

The Empress is a wonderful hotel with outstanding service and the best location in Victoria.

Reviews of Fairmont Empress Hotel
(1 - 10 of 10 reviews)
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