Fairfield Inn & Suites Phoenix Chandler/Fashion Center

Fairfield Inn & Suites Phoenix Chandler/Fashion Center in Chandler

Fairfield Inn & Suites Phoenix Chandler/Fashion Center

Fairfield Inn & Suites Phoenix Chandler/Fashion Center Image
2 and 1/2 Star
Hotel Guest Rating: 8.8/10
1100 South Price Road
Chandler, AZ 85286

Hotel Guest Rating for Fairfield Inn & Suites Phoenix Chandler/Fashion Center in Chandler

# 5 of 24 hotels in Chandler
Based on 51 reviews from guests who stayed at the
Fairfield Inn & Suites Phoenix Chandler/Fashion Center
Overall Quality Score
user rating 8.8.0
8.8
Hotel Cleanliness
user rating 9.3.0
9.3
Hotel Staff
user rating 9.1.0
9.1
Location of Hotel
user rating 8.3.0
8.3
Hotel Dining
user rating 8.8.0
8.8
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Hotel Guest Reviews of the Fairfield Inn & Suites Phoenix Chandler/Fashion Center

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Solo Traveler
Anthony from Chatsworth, CA
October 14, 2014
Solo Traveler
10.0
Every member of the staff I encountered was extremely friendly. The café food was priced reasonably and very good. The complimentary breakfast buffet was plentiful and well stocked(the eggs and bacon were slightly odd) The room was very clean.
There was no explanation that a blow dryer was provided. After doing without, I found it in the closet with the iron. There was also no explanation as to how to utilize the free Wi-Fi (in regards to access/needing a code). Eventually, I figured it out.

I would like to expand on the customer service. Even when the staff could not accommodate a request, they did so with a smile and at least an effort to try. And I never walked in or out of the lobby without being greeted by the front desk. I deal with customer service people regularly, and usually, there will be a couple staff members that stand out, a few that make some attempt at being cordial, and then a handful that just don't care. NOT ONE PERSON on the staff at this hotel gave anything but smiling, friendly, attentive service. This is a feather in the cap of not just the individuals, but the management who obviously makes it very clear that the customer is to be treated very well at all times. Even a front desk person who was dealing with an extremely rude guest never lost his calm composure or professional manner. I wish I had noted his name because he was quite impressive. And yet I am convinced anyone on the staff would have likely reacted the same. (this does not diminish the impressive nature of the actual young man who handled the guest). My mother always says, "If you are one of ten, you better do something that sets you apart". I think exceptional customer service and care sets this hotel apart. ...read more

Couple
Paul from Mercier, Canada
October 8, 2014
Couple
10.0
The staf was very nice and room clean & comfortable. Breakfast was also nice

Would go back, I'ts about a 15-20 min from Phoenix Sky Harbour airport

Family Traveling with Teens
Elizabeth from Lakeside, AZ
October 5, 2014
Family Traveling with Teens
9.0
Clean, comfortable, good breakfast, internet free in room, easy to find.
Solo Traveler
Verified Hotel Guest from Cerritos, CA
September 15, 2014
Solo Traveler
8.0

This guest did not leave comments about this hotel.

Business Traveler
Esgardo from Pima, AZ
August 26, 2014
Business Traveler
10.0
Great staff, room outstanding, A/C cold
Nothing great price, location friendly staff.

Good hotel to stay at.

Group Traveler
Verified Hotel Guest from Hobbs, NM
August 20, 2014
Group Traveler
9.0
The staff was great and helpful. The hotel had nice decorations and updated amenities.
The room was a little smaller than I expected. There was not enough electric outlets. There was not any chairs except the desk chair.

It was a little out of the way from eating places. The restaurant next door at the Courtyard was not open for lunch.

Couple
Mary from Menomonee Falls, WI
July 26, 2014
Couple
9.0
Staff was very friendly and accommodating. The breakfast area was nice and food was good. There was easy access to the freeway. Everything was clean and the ice water in the loby was a great touch in the heat of the summer.
A refrigerator in the room would have been nice. It shared a pool and a fitness center with the Courtyard, and the Courtyard had a small bar and cafe. That was all fine except that the adult beverages were way over priced.

The hotel was very nice. A small issue with the air conditioner was quickly fixed. All the employees were very helpful, polite and professional. They filled our water bottles with ice every morning before we left. The rooms were quite and comfortable. We were in a king room and it was a little small, but fine for us. There was a shower stall - no tub. We loved that. We were in a very nice area, but there were no stores or restaurants within walking distance. Overall, well satisfied, and would stay again. ...read more

Couple
Marvin from Chandler, AZ
July 12, 2014
Couple
9.0

This guest did not leave comments about this hotel.

Couple
Donna from Los Lunas, NM
May 15, 2014
Couple
10.0
clean and neat looking , friendly staff with wonderful manners!
no refrig in the room

very nice place to stay and I will go back again in the future.

Couple
Barry from Regina, Canada
April 28, 2014
Couple
8.0
Very clean and comfortable with a good breakfast. Handy location.
Reviews of Fairfield Inn & Suites Phoenix Chandler/Fashion Center
(1 - 10 of 27 reviews)
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