Hotels in Carlsbad

Fairfield Inn & Suites Carlsbad

Fairfield Inn & Suites Carlsbad

Fairfield Inn & Suites Carlsbad Image
2 and 1/2 Star
Hotel Guest Rating: 8.6/10
2525 South Canal Street
Carlsbad, NM 88220

Hotel Guest Rating for Fairfield Inn & Suites Carlsbad in Carlsbad

# 1 of 12 hotels in Carlsbad
Based on 57 reviews from guests who stayed at the
Fairfield Inn & Suites Carlsbad
Overall Quality Score
user rating 8.6.0
8.6
Hotel Cleanliness
user rating 9.0.0
9.0
Hotel Staff
user rating 8.7.0
8.7
Location of Hotel
user rating 8.7.0
8.7
Hotel Dining
user rating 8.1.0
8.1
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Hotel Guest Reviews of the Fairfield Inn & Suites Carlsbad

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Verified Hotel Guest from Torrance, CA
January 7, 2014
Couple
8.0

This guest did not leave comments about this hotel.

Couple
Verified Hotel Guest from Oceanside, CA
October 21, 2013
Couple
6.0
Clean
Tiny room, traffic noise, stand in line business center (room for 2 but only 1 computer).

Not a good value. OverXXX a night for this location, size of room and amenities is a joke. Clean and safe yes but free breakfast (what tasted like powdered eggs), business center with one lonely computer and main road traffic noise was maddening. This place squeezes you because they are 30 minutes from caverns. I would have preferred a less newer remodeled room for an older yet clean property at half the price. ...read more

Family Traveling with Young Children
Verified Hotel Guest from Carlsbad, CA
August 20, 2013
Family Traveling with Young Children
5.0
Overpriced

Average hotel with an above average price.

Family Traveling with Young Children
Robert from Alburquerque, NM
August 7, 2013
Family Traveling with Young Children
4.0
Window in the room was very poor quality and seemed like it was open. The A/C was very loud and was leaking water. We could not move to another room due to no vacancy and we could not cancel due to Priceline's non refundable price.

There is an oil boom in Carlsbad and the room prices are hugely inflated. This hotel should be no more than
xxx a night, we paid xxx. Our room was on the east side of the hotel and highway 285 seemed to turn into a raceway at night. We got terrible sleep due to the noise outside, and the noisy air conditioner inside was just as bad. Make sure you book a room on the west side of the building and you should get a good nights rest. The pool is way smaller than the picture, the capacity is only 13 people. I have stayed at Fairfield Inn in Phoenix and this one was a huge disappointment. I would have cancelled and went to another hotel right off the bat if I could have, but our price was non-refundable. ...read more

Family Traveling with Teens
Jana from Mansfield, TX
July 17, 2013
Family Traveling with Teens
1.0
The location. That's the absolute only thing.
Many things. The rooms facing the front get a lot of road noise that's audible even with the air conditioning running on high. The pool is very, very small and the staff is apathetic at best, virtually no customer service.

Our problems began at check-in. The room was not ready at 5:30 pm (check in is at 3) and the clerk at the desk did not apologize and did not remember to tell us when it was finally ready at almost 6 pm. He also claimed my credit card was declined. It was not, my bank has a $40 charge for incidentals on record, even though he claimed it would only be for $1. I had to give a second card, which also was charged $40. When I confronted the clerk with the bank website later that evening, he did not apologize and was not even sure how to fix his mistake. The next day, we left the room by 9 am, returned at 3:30 pm and our room had still not been cleaned. The housekeeper was in the room next door and said she would get to it, "when I get there." We went downstairs to the lobby to wait. After waiting over an hour, my daughter had to use the restroom and the housekeeper had just started on our bathroom. The lobby restroom was out of order. I asked at the front desk if there was an additional restroom that she could use since our room was being cleaned. The clerk glanced up from counting money for a brief second and said, "The only bathroom is over there." I explained that it was out of order and we needed another one. She said, "It is? Oh," and she promptly looked back down without another word. I again said, "Since it's out of order, do you have any other suggestions?" Her reply: "No, I already told you that's the only one." Wow, thanks for your efforts. Our room was FINALLY done at 5:30 pm, a whopping TWO HOURS after she began cleaning it. Regardless of who was at the front desk, no one ever greeted guests going by, made any efforts to acknowledge inconveniences or did anything to rectify issues that were brought up. It truly was the worst customer service I have ever experienced in a major chain hotel. I wish we'd stayed at a local hotel, especially since the chains are using the oil boom as an excuse to raise prices to sky high for a dinky room. ...read more

Family Traveling with Young Children
Verified Hotel Guest from Pflugerville, TX
July 16, 2013
Family Traveling with Young Children
10.0
The decor was clean and fresh. The ceilings were high and everything was very clean.
My only complaint is that at the heart of the breakfast rush we couldn't find a table and had to sit in the lobby. This is a very minor complaint. We would definitely stay at this hotel again!
Family Traveling with Teens
Kenia from Edinburg, TX
July 14, 2013
Family Traveling with Teens
8.0
Location
Bathroom floor squeaked when u stepped in that area

Exercise room was nice Hot breakfast didn't have many options Location is convenient to Carlsbad Caverns

Family Traveling with Young Children
Rosendo from Nixon, TX
July 6, 2013
Family Traveling with Young Children
10.0
proximity to caverns
I had heard bad things about the hotel and noise from oilfield workers, but it was extremely quiet at the time we were there.

This hotel was clean and our room was quiet. I liked their hot breakfast which included waffles, eggs, cereal, coffee. It appeals to large groups since this will save you money. I had heard about the noise at this hotel but on the contrary our room was quiet. If you are traveling with a large group with kids the ihop next door might appeal to you. Kids ate free after 4. I loved traveling to the caverns and this hotel was suitable for us for its proximity about 30 min away. I will stay there again when we go again. Do not eat at the Chili's because they took a long time to serve us. They need to hire more waiters. ...read more

Couple
Verified Hotel Guest from Kansas City, MO
May 29, 2013
Couple
8.0
Clean and up to date.
Our first room was not cleaned and we had to be moved. Not a big deal and they apologized. 2nd room was fine and clean.

Located on the main street and about 30 minutes from Carlsbad Caverns.

Family Traveling with Young Children
Verified Hotel Guest from Corrales, NM
April 2, 2013
Family Traveling with Young Children
10.0
Helpful staff, and a great breakfast. there was easy access to the highway leading to the caverns.
The billing was goofy. I believe I paid price-line for the rooms, but was billed by the hotel as well. It seems a billing payment screen was not sent to the hotel. I am waiting to resolve the billing question
Reviews of Fairfield Inn & Suites Carlsbad
(1 - 10 of 22 reviews)
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