Hotels in Austin

Fairfield Inn & Suites Austin Northwest/Arboretum

Fairfield Inn & Suites Austin Northwest/Arboretum

Fairfield Inn & Suites Austin Northwest/Arboretum Image
2 and 1/2 Star
Hotel Guest Rating: 8.1/10
11201 North Mopac Expressway
Austin, TX 78759

Hotel Guest Rating for Fairfield Inn & Suites Austin Northwest/Arboretum in Austin

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Based on 95 reviews from guests who stayed at the
Fairfield Inn & Suites Austin Northwest/Arboretum
Overall Quality Score
user rating 8.1.0
8.1
Hotel Cleanliness
user rating 8.5.0
8.5
Hotel Staff
user rating 8.3.0
8.3
Location of Hotel
user rating 7.9.0
7.9
Hotel Dining
user rating 8.5.0
8.5
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Hotel Guest Reviews of the Fairfield Inn & Suites Austin Northwest/Arboretum

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Verified Hotel Guest from Dallas, TX
March 23, 2014
Couple
2.0
The access to the highway
Unprofessional. Impersonal staff. Small/slow elevators.

Not very friendly at all. I tried to cancel my trip due to a possible death in the family,it was refused. Luckily my g-mother got better. When checking in they didnt load the keycard right. When I went to get it loaded the staff questioned me reading the room # right as if i cant read. She (Estephanie) also questioned if I had the card with my phone. I showed her my phone was in my pocket and she insisted that I keep the cards away from my phone as if that was the reason they didnt work although I showed her they were not around my phone. When entering/exiting the staff was always in their personal phones not paying attention to anyone or working. This was the worst hotel stay I have ever had. Ive had better service at a super 8 motel. Not to mention this was my anniversary trip for my wife. ...read more

Family Traveling with Young Children
Verified Hotel Guest from Houston, TX
March 19, 2014
Family Traveling with Young Children
8.0
The breakfast was amazing.Many kind of food to choose from. Waffle, warm oatmeal, hotdog,Sausage,egg plus nomal hotel breakfast items.
No microwaver or fridge in the room. Room size is average. I feel the roomrate is a little overpriced.
Group Traveler
Kathleen from Houston, TX
March 18, 2014
Group Traveler
10.0
Friendliness of staff, safety, and cleanliness.
No

The breakfast was so delicious and appreciated each morning. Loved it!

Couple
Erica from Corpus Christi, TX
March 18, 2014
Couple
10.0

This guest did not leave comments about this hotel.

Couple
Verified Hotel Guest from Amarillo, TX
March 17, 2014
Couple
9.0

This guest did not leave comments about this hotel.

Couple
Darius from Houston, TX
March 15, 2014
Couple
5.0
Free Breakfast
Room was small

They charged me for 2 nights and I prepaid through priceline. Taking too long to refund my money

Verified Hotel Guest from Cary, NC
March 15, 2014
10.0

This guest did not leave comments about this hotel.

Couple
Darryl from Arlington, VA
March 13, 2014
Couple
8.0

This guest did not leave comments about this hotel.

Business Traveler
Cong from Arlington, TX
March 3, 2014
Business Traveler
10.0

This guest did not leave comments about this hotel.

Couple
Verified Hotel Guest from Houston, TX
February 28, 2014
Couple
9.0

This guest did not leave comments about this hotel.

Reviews of Fairfield Inn & Suites Austin Northwest/Arboretum
(1 - 10 of 48 reviews)
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