Embassy Suites Hotel Nashville - South/Cool Springs

Embassy Suites Hotel Nashville - South/Cool Springs

Embassy Suites Hotel Nashville - South/Cool Springs Image
3 and 1/2 Star
Hotel Guest Rating: 9.0/10
820 Crescent Centre Drive
Franklin, TN 37067

Hotel Guest Rating for Embassy Suites Hotel Nashville - South/Cool Springs in Franklin

# 1 of 19 hotels in Franklin
Based on 409 reviews from guests who stayed at the
Embassy Suites Hotel Nashville - South/Cool Springs
Overall Quality Score
user rating 9.0.0
9.0
Hotel Cleanliness
user rating 9.1.0
9.1
Hotel Staff
user rating 9.0.0
9.0
Location of Hotel
user rating 9.4.0
9.4
Hotel Dining
user rating 9.3.0
9.3
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Hotel Guest Reviews of the Embassy Suites Hotel Nashville - South/Cool Springs

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Solo Traveler
Lisa from Memphis, TN
August 19, 2015
Solo Traveler
10.0
I liked the service I received at the hotel. The Hotel Employee was especially great. He stopped and talked to my granddaughter and me every time he saw us and remembered our name. What a great manager!
n/a
Couple
Adam from Cabot, AR
August 18, 2015
Couple
9.0
Very nice staff, clean and although older upscale
no negatives
Business Traveler
Eric from Gallatin, TN
August 8, 2015
Business Traveler
10.0
Giid
Gosh
Couple
Michael from Hermitage, TN
August 4, 2015
Couple
10.0
Great stay. I told the desk clerk we were celebrating our anniversary and we were going out to dinner. When we got back they had champagne and strawberries in the room waiting on us.
Couple
Negist from Columbia, SC
August 3, 2015
Couple
8.0
The bath tub was clogged and they took a long time to fix it.
Family Traveling with Young Children
Clarence from Albertville, AL
July 28, 2015
Family Traveling with Young Children
10.0
Bed was soft. Some of the wall paper was falling down.
David from Chattanooga, TN
July 11, 2015
8.0
Room size
A little dated
Couple
Verified Hotel Guest from Louisville, KY
June 22, 2015
Couple
8.0
Met expectations of other Embassy Suites that I've stayed.
The "heated" pool wasn't so much heated as it was room temperature. The "free" wi-fi wasn't really free unless you were a Hilton Honors member. The incidentals fee wasn't properly explained to me at check-in.
Couple
Donald from Columbia, TN
May 29, 2015
Couple
8.0
Beautiful open lobby area. Breakfast is great!
The carpet is showing wear in the hallways and in the room. Not as clean as it has been in the past.
Couple
Keith from Bardwell, KY
May 26, 2015
Couple
10.0
It was very clean.
no
Reviews of Embassy Suites Hotel Nashville - South/Cool Springs
(1 - 10 of 163 reviews)
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