Embassy Suites Hotel Austin-Arboretum

Embassy Suites Hotel Austin-Arboretum

Embassy Suites Hotel Austin-Arboretum Image
3 Star
Hotel Guest Rating: 9.1/10
9505 Stonelake Blvd
Austin, TX 78759

Hotel Guest Rating for Embassy Suites Hotel Austin-Arboretum in Austin

# 3 of 208 hotels in Austin
Based on 39 reviews from guests who stayed at the
Embassy Suites Hotel Austin-Arboretum
Overall Quality Score
user rating 9.1.0
9.1
Hotel Cleanliness
user rating 9.4.0
9.4
Hotel Staff
user rating 9.1.0
9.1
Location of Hotel
user rating 8.9.0
8.9
Hotel Dining
user rating 8.4.0
8.4
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Hotel Guest Reviews of the Embassy Suites Hotel Austin-Arboretum

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Family Traveling with Teens
Janette from Victoria, TX
August 2, 2015
Family Traveling with Teens
8.0
embassy is always a great hotel , this one was clean and beautiful
the fire alarm went off at 2am then again about 30 min to an hour later just as i was getting back to sleep. then the following afternoon at 3 it went off again . that was pretty disturbing
Couple
Verified Hotel Guest from Early, TX
May 21, 2015
Couple
10.0
Everything!
Nothing!
Couple
Matt from Austin, TX
May 19, 2015
Couple
9.0
The indoor pool and hot tub
Group Traveler
Nora from Mcallen, TX
May 5, 2015
Group Traveler
10.0
Breakfast was fantastic and happy hour.
Couple
Carol from Monahans, TX
April 21, 2015
Couple
10.0
It was a very classic Embassy Suites location. Loved the atmosphere, staff, rooms, etc. Even the other guests were awesome and it was a big wedding, State UIL competition weekend. Really enjoyed the breakfasts, complimentary beverages in the evening.
The hot water in the shower was not as hot as usual. It was still hot enough. (I like steamy showers.)
Group Traveler
Jose from Sugar Land, TX
February 18, 2015
Group Traveler
10.0
Very nice atmosphere throughout the hotel, the room was very comfortable, and the complimentary drinks were a nice bonus.
Late night parking was a bit of a hassle.
Couple
Joel from Houston, TX
October 30, 2014
Couple
10.0
The hotel lived up to my expectations of being a great one night stay. The swans were nice to see.
Our only issue was with a dripping of water sound coming from above our room every time the AC turned off. Made it a little difficult to sleep. There was no water mark on the wall or ceiling though.
Couple
Verified Hotel Guest from Gibbsboro, NJ
October 23, 2014
Couple
7.0
Prompt & helpful staff, friendly- brought extra towels upon request & arranged airport transport. Lobby very cold. Bed was very comfortable! Nice older hotel, could use some updating. Quiet.
Bare bones hotel. No ATM, very poor lighting in bathroom. 2 non-impaired customers entered hotel with 2 large dogs with vests (not the usual vests for service dogs). Front desk staff did not ask for documentation confirming this, only verbal.

Our room was on the 3rd floor -- large window opens wide, no screen--safety issue??

Couple
Verified Hotel Guest from Gilbert, AZ
October 14, 2014
Couple
10.0
Very comfortable room and bed. Beautiful grounds and main area. The free breakfast was excellent, and the chef's were funny and fast. There were no noise issues either.
There was an exhaust smell constantly in the air as soon as you open the door. Stairways were not accessible - almost forced to use the elevators.

Overall, a great place to stay. The exhaust smell was a bit uncomfortable, mainly wondering where it came from.

Family Traveling with Young Children
Jason from Sugar Land, TX
September 17, 2014
Family Traveling with Young Children
9.0
Spacious suite and the complimentary made-to-order breakfast was awesome.
Waiting on food in the hotel grill. Seated at 8:30 and didn't get food until 10pm with nobody else in the restaurant.

Booked a 2double bed suite with pullout sofa non-smoking and was given a King suite by accident. Manager was able to correct situation but was only able to give us a smoking room along with $50 gift cert to the hotel grill. That night we waited over an hour for 2 sandwiches and a chicken wrap with nobody else in the restaurant. Breakfast was wonderful and the chef making omelets was so quick. My kids loved the 2 swans in the lobby. Hotel pool was nice although the hot tub was under construction. All-in-all, stay was still good but a few things could have been better. ...read more

Reviews of Embassy Suites Hotel Austin-Arboretum
(1 - 10 of 16 reviews)
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