El San Juan Resort And Casino

El San Juan Resort And Casino in Carolina

El San Juan Resort And Casino

El San Juan Resort And Casino Image
4 Star
Hotel Guest Rating: 7.9/10
6063 Isla Verde Avenue
Carolina, PR 00979

Hotel Guest Rating for El San Juan Resort And Casino in Carolina

# 6 of 19 hotels in Carolina
Based on 238 reviews from guests who stayed at the
El San Juan Resort And Casino
Overall Quality Score
user rating 7.9.0
7.9
Hotel Cleanliness
user rating 8.0.0
8.0
Hotel Staff
user rating 8.0.0
8.0
Location of Hotel
user rating 8.8.0
8.8
Hotel Dining
user rating 7.9.0
7.9
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Hotel Guest Reviews of the El San Juan Resort And Casino

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Group Traveler
Mary from Chicago, IL
August 6, 2014
Group Traveler
10.0
El San Juan Resort and Casino is the best hotel on the strip. The private entrance to the beach is wonderful. There is round the clock security so I had no problems accessing the beach in the middle of the night. They clean the pools every morning.
There is nothing to not like about this hotel.

The night life caters to everyone. There is a casino and live music in the lobby and everyone can sit around or get up and dance. There's also a very popular club right in the hotel that is packed from Thursdays to Saturday nights. There are plenty of shops and restaurants. This hotel has it all. Every staff member from the receptionist Julissa, to the concierge Jimmy, to Richard the security supervisor, to Manolo the bellman, were all so sweet! Smiles everywhere! I would never book any other hotel when I go to Puerto Rico in the future! I did so many activites outside the hotel but the hotel really made it feel like I was always coming home. Love it! ...read more

Group Traveler
Arena from Warwick, NY
June 24, 2014
Group Traveler
8.0
the pool area
the music is too loud inside and out

the hotel is not meant for families or guests over the age of 38 and that should be stated.

Group Traveler
Timothy from Altamonte Springs, FL
June 16, 2014
Group Traveler
8.0
The shower and proximity to the pool area
Events EVERY DAY made for a crowded environment
Group Traveler
Verified Hotel Guest from Puyallup, WA
June 10, 2014
Group Traveler
10.0
Everything was beautiful...the décor, the people, the food, the pools, the beach, the landscaping!
No

Loved the history, the wood in the lobby and all the chandeliers!

Group Traveler
Jolene from Tacoma, WA
June 9, 2014
Group Traveler
10.0
The hotel is beautiful,from the moment you walk in. The rooms were clean and comfortable. The staff were friendly and very accommodating! Location was excellent, everything you needed was at the hotel or within a 10 min. walk.
NO

The amenities were great.Towels for the beach or pool,longe chairs on the beach, and hotel staff everywhere so you felt safe and comfortable. The grounds were very clean as were the rooms.Free wifi and a small safe in the room. We weren't able to check in right away so the hotel checked our luggage, changing rooms were avalible too. There was entertainment in the lobby every night, mostly salsa dancing and 2 more night clubs in the hotel. There was several resturants at the hotel ranging in prices and many more just outside. Location was awesome, 24hr. Walgreens 10 min. walk and a grocery store about 4 min. away. You could book excursions and rent cars right in the lobby.The hotel staff was friendly and helpful, I really enjoyed my stay! ...read more

Group Traveler
Verified Hotel Guest from Fort Lee, VA
June 6, 2014
Group Traveler
10.0
Everything; in particular all personnel working at the facility.

The hotel staff was great, helpful, and very courteous. In particular I would like to commend the personnel working at the front desk and valet parking. Mrs. Lorraine Lopez was very helpful and professional. Great Hotel!

Group Traveler
Marianne from West Islip, NY
May 4, 2014
Group Traveler
8.0
Location and decoration
Not enough security on Sunday Monday Tuesday Not enough to do at nite
Group Traveler
Iva from East Elmhurst, NY
April 2, 2014
Group Traveler
5.0
The hotel offered a lot of attractions: clubs, bars, shops etc. which was nice.
The hotel rooms were rather dirty. Moldy bathrooms, scuffed furniture etc. The pools while numerous, were often unkempt and contained dirty foam. Grime can also be seen floating in them. Having experienced Hilton previously, I was very disappointed.

Hilton is usually renowned for their facilities and high level of service, which was disappointedly not the case in San Juan. Hotel areas such as pools and bathrooms were obviously very unkempt and dirty. The restroom facilities on the grounds of the pool were extremely unkempt and overflowing. This happened several of the days while we were there. Often they were left overflowing for the entire day. The rooms were not properly cleaned and even as we checked in there was hair all over the floors. Some of the walls in our bathrooms had mold on them and the shower curtain had stains. Overall, the staff in the shops was very friendly, however that was not always the case everywhere on the grounds. Once we had checked in at the hotel we were suprised by an 18% per night fee that was previously not disclosed. The staff had no idea until checkout what that $ amount would be, which was rather suprising. Overall, I wouldn't recommend this hotel. ...read more

Group Traveler
Verified Hotel Guest from Morris Plains, NJ
March 9, 2014
Group Traveler
10.0
Great pool and beach area. Quiet during the week. Great location with plenty of places to explore. Great clean room.
Group Traveler
Leslie from Pennsauken, NJ
December 25, 2013
Group Traveler
8.0
The staff were great!
The beds were too low and the curtains were a bit shabby.

Beautiful lobby area with great entertainment at night!

Reviews of El San Juan Resort And Casino
(1 - 10 of 19 group traveler reviews)
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