El San Juan Resort And Casino

El San Juan Resort And Casino in Carolina

El San Juan Resort And Casino

El San Juan Resort And Casino Image
4 Star
Hotel Guest Rating: 7.8/10
6063 Isla Verde Avenue
Carolina, PR 00979

Hotel Guest Rating for El San Juan Resort And Casino in Carolina

# 6 of 20 hotels in Carolina
Based on 244 reviews from guests who stayed at the
El San Juan Resort And Casino
Overall Quality Score
user rating 7.8.0
7.8
Hotel Cleanliness
user rating 8.0.0
8.0
Hotel Staff
user rating 7.9.0
7.9
Location of Hotel
user rating 8.7.0
8.7
Hotel Dining
user rating 7.9.0
7.9
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Hotel Guest Reviews of the El San Juan Resort And Casino

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Family Traveling with Young Children
Katiria from Elgin, IL
July 4, 2013
Family Traveling with Young Children
8.0
It was a good price and in a great location.
The hotel was a little run down.

I stayed in 2 other hotels (Rincon by the Seas and Conquistador) during this trip and this hotel was my favorite. It was in an ideal location. The hotel offered just the right amount of restaurants and shops. Right outside you could find local shops and markets where you can purchase food and water. Also, you had easy access to authentic food right outside the hotel.

Family Traveling with Young Children
Danette from Altamonte Springs, FL
June 23, 2013
Family Traveling with Young Children
1.0
I had an accident in the hotelroom. And the management did not respond.

The rooms need to be updated. The pool need to be fix, there are some missing tiles ,and it was a little bit dirty.

Family Traveling with Young Children
Liliana from Douglassville, PA
June 22, 2013
Family Traveling with Young Children
8.0
Great room, nice staff very accomadating
Too many hidden charges in final billing
Family Traveling with Young Children
Ashok from Brookfield, WI
June 16, 2013
Family Traveling with Young Children
9.0
Convenient and close to airport.

Great hotel for the price.

Family Traveling with Young Children
Jasmine from Moca, PR
June 11, 2013
Family Traveling with Young Children
9.0
Pool area and lobby
Very small bathroom and its cleaning

Excellent staff. Good but expensive food. Beautiful pool area. The best, the lobby area and Brava.

Family Traveling with Young Children
Lynn from Burnsville, MN
May 11, 2013
Family Traveling with Young Children
8.0
Great staff, awesome shops, restaurants, nice common areas, great pool and good location.
The rooms are very dated. The decor is white laminate. No lock on bathroom door (it just slid, very weird.) No fan in bathroom. Mold on caulk in shower.

The hotel itself is very nice, common areas are pretty. The rooms are outdated and really need new decor. Chips on the laminate desk and spots on the pleather seating. The thing that bothered us the most was the bathroom. No lock on the door, the door only slid shut and when your staying with small children, you have absolutely no privacy in that area when they can slide the door open! Also, no fan in the bathroom. The calking in the shower had visible mold on it and the shower stall smelled stale for lack of a better word. On the upside, the staff is very pleasant and helpful, the shops are great and the BEST grown up Macaroni & Cheese EVER is located at the Galleria Trattoria! The pools are awesome, the outside areas are very well maintained. The property is beautiful. ...read more

Family Traveling with Young Children
Dalene from Savannah, NY
April 8, 2013
Family Traveling with Young Children
10.0
The location was very nice. Resturant and shops around. The staff was very helpful with all our needs.
View from room was just ok. Other roof tops and buildings

We ate at the local resturants to save money and behind chilis across from hotel is a grocery store. To stock up on snacks and drinks. Took the bus to old San Juan bus stop right out side hotel. Was a very nice tour of San Juan area. You wouldn't see if you took a cab an cost .75 one way. Pools and beach area was very nice. Hotel staff very friendly and helpful. Free water at hotel swim up bar. My teenage boys enjoyed the rainforest tour. Would definitely go back ...read more

Family Traveling with Young Children
Kedar from Charlotte, NC
April 7, 2013
Family Traveling with Young Children
8.0

Pros - Location, resort facilities, access to beach. Cons - No Microwave, No refrigerator, No Coffee Maker, Resort Fee is charged at the end of the stay which was totally unexpected.

Family Traveling with Young Children
Anne from Garden City, NY
April 2, 2013
Family Traveling with Young Children
4.0
large room
It was a bit shabby with ripped pool cushions and bathroom grout that looked dirty. The staff was not exactly rude but very cold, not at all friendly.

It is ok but don't expect smiles from the staff.

Reviews of El San Juan Resort And Casino
(1 - 9 of 9 family with young children reviews)
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