Best Western Springfield West Inn

Best Western Springfield West Inn

Best Western Springfield West Inn Image
2 Star
Hotel Guest Rating: 6.4/10
429 Riverdale Street
West Springfield, MA 01089

Hotel Guest Rating for Best Western Springfield West Inn in West Springfield

# 11 of 14 hotels in West Springfield
Based on 74 reviews from guests who stayed at the
Best Western Springfield West Inn
Overall Quality Score
user rating 6.4.0
Hotel Cleanliness
user rating 7.1.0
Hotel Staff
user rating 6.9.0
Location of Hotel
user rating 6.8.0
Hotel Dining
user rating 4.2.0
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Hotel Guest Reviews of the Best Western Springfield West Inn

Our hotel ratings and reviews are from real hotel guests. ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. does not allow site visitors to post unsolicited hotel reviews.
Group Traveler
Verified Hotel Guest from Berlin, VT
May 12, 2015
Group Traveler
This hotel was brand spanking new from the Lobby to room!! What a pleasant surprise. The manager was very helpful in arranging to have rooms close by each other. Would definitely recommend staying here.
The hotel met all expectations and beyond
Solo Traveler
Marysusan from Webster, NY
December 2, 2014
Solo Traveler
Staff was very pleasant, accommodating and knowledgeable about area. Gave good directions to where I needed to go and good advise about restaurants and shopping in the area. My room was clean, large and well kept.
Only problem I encountered was that the fridge froze liquids and there did not seem to be a control to turn the temp down.

I would absolutely stay here again. Easy to get in & out of. A little off the beaten path so it was not so busy and easy access to shopping, Big "E" and restaurants.

Brenda from Murray, UT
November 20, 2014
Nice rooms and nice location
Continental breakfast was not very good.

Staff were very nice.

Victoria from East Falmouth, MA
November 18, 2014
The rooms were very spacious and very clean. The staff was very helpful and friendly upon arrival, and check out. I would definitely stay at this hotel again!! Also it was very reasonably priced for how nice the hotel was!!
The breakfast was not what I had expected, there were not alot of choices of food for a contenential breakfast, and the eating area was quite small, for how the big the hotel was!
Victor from Camp Hill, PA
November 10, 2014

This guest did not leave comments about this hotel.

Verified Hotel Guest from Trumbull, CT
November 4, 2014
The Hotel had nice new flooring coverings sour
ThePlace was a DaysInn and the fixtures are old an tub,toilet I thought Best Western was a little higherclass establishment.Coffee in room and downstairs at the breakfast was the worst freezer burn sausage eggs were kind of dry skim milk was sour

people where nice we made it through it I don't think I would stay there again...

Family Traveling with Teens
Christopher from Ithaca, NY
October 21, 2014
Family Traveling with Teens
The staff really seemed to care about the hotel. I detected pride and a sense of ownership by the staff. The hotel was clean and quiet. I could see that the rooms had been redecorated recently. There is good retail close by.
That section of Route 5 is not the greatest. Nothing bad happened. Some of the surrounding properties are not in great shape.
Kevin from Fitchburg, MA
September 23, 2014
Recently remodeled. Place was spoteless

clean, clean clean.

Reviews of Best Western Springfield West Inn
(1 - 8 of 8 reviews)
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