Crowne Plaza Pittsfield - Berkshires

Crowne Plaza Pittsfield - Berkshires in Pittsfield

Crowne Plaza Pittsfield - Berkshires

Crowne Plaza Pittsfield - Berkshires Image
3 Star
Hotel Guest Rating: 7.1/10
1 West Street
Pittsfield, MA 01201

Hotel Guest Rating for Crowne Plaza Pittsfield - Berkshires in Pittsfield

# 2 of 8 hotels in Pittsfield
Based on 72 reviews from guests who stayed at the
Crowne Plaza Pittsfield - Berkshires
Overall Quality Score
user rating 7.1.0
7.1
Hotel Cleanliness
user rating 7.5.0
7.5
Hotel Staff
user rating 7.5.0
7.5
Location of Hotel
user rating 8.1.0
8.1
Hotel Dining
user rating 6.9.0
6.9
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Hotel Guest Reviews of the Crowne Plaza Pittsfield - Berkshires

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Tina from Granville, NY
July 8, 2014
8.0
location to Berkshire Medical Center and price
would have appreciated one more room towel

was fine for our needs

Family Traveling with Young Children
Janice from Wilmington, MA
April 15, 2014
Family Traveling with Young Children
6.0
It was clean but the facility older. The elevators were not working properly the night we were there and this was inconvenient. There was a party the kitchen staff was cooking for and although we were given complimentary soup we waited a half hour to eat.
The facility is older and the parking garage was unusual. Didn't feel safe walking from our car into the hotel as you had to walk in the path of incoming cars.
Family Traveling with Young Children
Shakeel from Milton, MA
April 1, 2014
Family Traveling with Young Children
10.0
Clean and the customer service was exceptional
The beds were not the same as other Crown plaza hotel I stayed in Houston and Dallas Texas
Couple
Joel from Mechanicsburg, PA
October 2, 2013
Couple
7.0
The location is great right in the middle of town. We were given a bereavement rate at the last minute for a second room which was very appreciated.
Parking garage is a little difficult to navigate. A renovation and refreshening of the hotel in general is about due.

It had been awhile (6-7 years) since we had stayed at the CP in Pittsfield and everything was pretty much as it had been when we were there then and a few years before. Overall it is well maintained for its age but a freshening wouldn't hurt. Our mattress (double) needed replacement but was acceptable. Did not try the pool but many other people were swimming.

Group Traveler
R from Wildwood, MO
September 23, 2013
Group Traveler
5.0
Very nice clean corner room. Good location for walking.
Crowne Plaza needs to pull their coupons from Berkshire Travel Books. They advertise 2 free meals in the restaurant if you stay 2 nights....not so...

Nice room and location in Downtown Pittsfield. Priceline customers may not feel all that welcome. We did not. Was told twice..."well you did not book thru our website, you booked thru priceline" Very disappointed with this. Parking is not free...$6 per night..not bad price but locals used the garage for Thursday night street fair and didn't pay and workers in town used it free without any ID as well. We were not given a tag or even asked for car information, just made to sign a waiver saying we would pay parking. Then we went to the restaurant with a coupon I found in the Berkshires Travel Book I sent for. The server said it was not good during Tanglewood. I told her Tanglewood was over. She called her manager and she came and talked to us. She said since we did not book at RACK rate thru the direct Crowne Plaza, we were not able to use the coupon for 2 free dinners when staying 2 nights. (We were staying 4 nights) She offered free appetizer but would not budge on even 1 free dinner. The coupon needs to be pulled and CROWNE PLAZA PITTSFIELD needs to stop treating guests like second rate citizens because they use online booking agencies that are helping to fill their hotel. Coupon should clearly state...WHEN PAYING FULL PRICE FOR ROOM or pull the coupon. There are stacks of these books in a rack in the foyer of the hotel although I sent away in advance for one. Location is a plus but personnel seem to be geared to treating "rack rate" customers with more respect. ...read more

Business Traveler
Robert from Salem, MA
September 1, 2013
Business Traveler
10.0
location condition of room
no complementary coffee in lobby
Couple
Verified Hotel Guest from Salem, MA
July 23, 2013
Couple
7.0
The location was right next to our event, but it seems to not be the absolute best neighborhood... They let us check in early, though, and the man at the reception desk was very friendly.
We did not have any hand towels in the room. We were supposed to get some sent up to us, but we never did. The housekeeping staff was slow and they woke us up early in the morning knocking on the door when we had up the "do not disturb" sign on the door.

The location was apparently not in the best neighborhood. We realized this when we went to stop at the Big Y around the corner from the hotel and there was a policeman at the door. We were able to check in early and the man at the front desk was very friendly and considerate. He said there were no hand towels in the room yet, but they would send some up a.s.a.p. and we could go to the room. We never did get the towels. The room was clean and tidy. There was no plug available for me to plug my cell in to charge right next to the bed, but, otherwise, the room was very nice. The Cafe Underground was closed down (for good, it seemed) and the main restaurant was unavailable due to a wedding. We ordered room service at night and the food was good, but it would have been nice to know ahead of time (or at check-in) that the other venues were closed and/ or unavailable. The housekeeping staff was slow during the day (and, as I said before, we never did receive the hand towels,) but we also were not very happy with being awakened early in the morning by a loud bang on the door when we had up a "do not disturb" sign on the door. All in all the stay was not bad. The room was clean. The neighborhood was not great. The staff member at the front desk was kind. The housekeeping was not fabulous. The food was good. I'd say our stay was about a "7 out of 10" overall. ...read more

Couple
Israel from Brookline, MA
July 11, 2013
Couple
3.0
Location and parking garage
Room wasn't clean. Closet shelves were quite dirty. Bathroom smelled from dirty cleaning rags. There were no towels in the room and it took 2 phone calls and a 6 hour wait before they were delivered.
Couple
Jefferson from Somerville, MA
June 27, 2013
Couple
5.0

We reserved 3 rooms and when we all arrived the hotel only had one name out of the three in their records. They took care of us but that was after they tried to reach PRiceline and could not get through. So, be forewarned, do NOT rely on Priceline's confirmation number. Make sure you get the actual hotel confirmation number.

Business Traveler
William from Reading, MA
April 29, 2013
Business Traveler
7.0
I think the location right in the center of both the county and the city make it convenient to do business.
The condition of the parking garage is frustrating. There are a lot of areas not available to use due to it's falling apart. Then the hotel charges a $6.00 dollar a day fee.

I've stayed at the Crowne Plaza on several occasions. This is not my favorite hotel in the area, but the location and price were good, especially using Priceline. I know the hotel is slowly renovating their rooms and on this stay I got a pretty nice room. The room was small, the bathrooms are efficient to say the least but those things were okay. I will say, the bed was unusually comfortable, the pillows were nice, we slept great and had no complaints with the room. The staff were also nice and accomodating. We had forgotten a cord to recharge our laptop and the staff were able to loan us one during our stay. So overall I was more pleased with this visit then with others in the past. I have seen other reviews panning the restaurant, I can't attest to any of that as I usually eat at the bagel shop down the block. But overall, I was really pleased with the Crowne on this trip. ...read more

Reviews of Crowne Plaza Pittsfield - Berkshires
(1 - 10 of 23 reviews)
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