Crowne Plaza Phoenix

Crowne Plaza Phoenix in Phoenix

Crowne Plaza Phoenix

Crowne Plaza Phoenix Image
3 Star
Hotel Guest Rating: 7.9/10
2532 West Peoria Avenue
Phoenix, AZ 85029

Hotel Guest Rating for Crowne Plaza Phoenix in Phoenix

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Based on 269 reviews from guests who stayed at the
Crowne Plaza Phoenix
Overall Quality Score
user rating 7.9.0
7.9
Hotel Cleanliness
user rating 8.4.0
8.4
Hotel Staff
user rating 8.2.0
8.2
Location of Hotel
user rating 8.3.0
8.3
Hotel Dining
user rating 7.6.0
7.6
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Hotel Guest Reviews of the Crowne Plaza Phoenix

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Gerald from Show Low, AZ
July 22, 2014
Couple
1.0
Check in was great, staff was nice, bartenders were great.
Fire, being relocated to another hotel, return to hotel to rude staff and guests having a party posing as hotel staff telling guests what they could and could not do and hotel staff not seeming to care about it.

Second night awoke at 9pm.to fire alarm going off and smoke coming down the hallway towards our door on the 4th floor. At 11pm. was relocated to another hotel only to return the next day to the elevators not working. Was then moved to first floor room. tried to spend a relaxing day at the pool to only have a sign posted saying the pool would be closed from 6 to 9pm. for a private event. Went to designated smoking area that night by pool only to be approach by a person wearing a security shirt and telling me I could not smoke after going to the front desk and talking to the clerk was told i was in the proper place and returned to find out the security person was part of the private event and was not even part of the hotel staff telling guests of the hotel what to do. The private event that was suppose to be over at 10pm. went on until almost eleven. It was a bunch of teenage girls that for the rest of the time there were running around screaming and yelling with the hotel staff not doing a thing about it. I went back to the front desk and asked who i could speak to about a complaint and was handed a card of the general manager and give a smirk by the clerk as he handed me the card. i called the number on the card only to get a voice mail where i left a message to never get a call back. Upon returning home I found the corporate number and called to report the incident of which I was given a reference number and was told I would be refunded part of my money of which I have not seen as of yet. ...read more

Family Traveling with Teens
Gustavo from Hermosillo, Mexico
July 14, 2014
Family Traveling with Teens
8.0
indoor pool
only location. But its´n bad.

I like it.

Couple
Verified Hotel Guest from Anaheim, CA
June 27, 2014
Couple
10.0
The room was VERY quiet and there are two pools!
It is an older hotel, but, it has had some updates like new carpet.
Couple
James from Marengo, IL
June 21, 2014
Couple
8.0
Staff was very friendly. Hotel had a quiet zone which was great.
no
Business Traveler
Verified Hotel Guest from Cornville, AZ
April 8, 2014
Business Traveler
3.0
The fire alarm went off at 2 am and I needed to get up at at 3:15 for a flight. I went downstairs and the person at the desk was all mad and said this happens all the time and they are trying to figure out why. Needless to say I never went back to sleep.
Robert from Lakeland, FL
April 7, 2014
10.0

This guest did not leave comments about this hotel.

Couple
Verified Hotel Guest from Nacogdoches, TX
March 31, 2014
Couple
8.0

This guest did not leave comments about this hotel.

Verified Hotel Guest from St Helens, OR
March 29, 2014
2.0
Not much
My wife were placed in a handicap outfitted room with a full bed. I weigh 250#. I told the desk supervisor this room wouldn't do, I was told this was the only thing available. It was small and austere. I was very pleased to check out.

This hotel was probably built in the '70s with an interior 4 story pool atrium. The rooms towels and bedding is moisture laden. Stay away if you are allergic to mold and mildew.

Senior Travelers
Verified Hotel Guest from Tuba City, AZ
March 22, 2014
Senior Travelers
8.0

This guest did not leave comments about this hotel.

Family Traveling with Teens
Verified Hotel Guest from Chico, CA
March 21, 2014
Family Traveling with Teens
7.0

This guest did not leave comments about this hotel.

Reviews of Crowne Plaza Phoenix
(1 - 10 of 99 reviews)
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