Crowne Plaza Hangzhou Xanadu Resort

Crowne Plaza Hangzhou Xanadu Resort

Crowne Plaza Hangzhou Xanadu Resort Image
5 Star
Hotel Guest Rating: 7.4/10
Xiang Hu Road 3318
Hangzhou 311258

Hotel Guest Rating for Crowne Plaza Hangzhou Xanadu Resort in Hangzhou

# 19 of 476 hotels in Hangzhou
Based on 21 reviews from guests who stayed at the
Crowne Plaza Hangzhou Xanadu Resort
Overall Quality Score
user rating 7.4.0
7.4
Hotel Cleanliness
user rating 7.2.0
7.2
Hotel Staff
user rating 7.6.0
7.6
Location of Hotel
user rating 7.4.0
7.4
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Hotel Guest Reviews of the Crowne Plaza Hangzhou Xanadu Resort

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Sort by: All Travelers | Solo Traveler(1) | Family with Teens(1)
Solo Traveler
Verified Hotel Guest from Titusville, FL
October 20, 2015
Solo Traveler
5.0
The complimentary breakfast was good, and the landscaping on the grounds was great. Another positive feature is the bedding – felt like I was sleeping inside a silky cloud.
The fixtures were not well designed. The shower leaked all over the bathroom floor. The women's showers in the fitness center could be seen by those in the pool area. These poorly executed details do not speak to a 5-star level of quality.

This hotel is 4 stars, similar to a Courtyard Marriott or another nice but not 5-star level. I was very disappointed when the facilities like the pool and gym were satisfactory but not 5-star level. Additionally, the staff wasn't trained to a 5-star level, with minimal English. I understand this is not Shanghai or Beijing, but I expected 5-star to mean that regardless of location. I feel ripped off for paying $--- a night to stay here. ...read more

Family Traveling with Teens
Dongming from Shanghai, China
August 7, 2014
Family Traveling with Teens
7.0

This guest did not leave comments about this hotel.

Reviews of Crowne Plaza Hangzhou Xanadu Resort
(1 - 2 of 2 reviews)
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