Crowne Plaza Dallas Downtown

Crowne Plaza Dallas Downtown in Dallas

Crowne Plaza Dallas Downtown

Crowne Plaza Dallas Downtown Image
2 and 1/2 Star
Hotel Guest Rating: 7.2/10
1015 Elm Street
Dallas, TX 75202

Hotel Guest Rating for Crowne Plaza Dallas Downtown in Dallas

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Based on 223 reviews from guests who stayed at the
Crowne Plaza Dallas Downtown
Overall Quality Score
user rating 7.2.0
7.2
Hotel Cleanliness
user rating 8.0.0
8.0
Hotel Staff
user rating 7.6.0
7.6
Location of Hotel
user rating 8.2.0
8.2
Hotel Dining
user rating 7.4.0
7.4
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Hotel Guest Reviews of the Crowne Plaza Dallas Downtown

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Group Traveler
Reuben from Los Angeles, CA
September 16, 2014
Group Traveler
1.0
Location
The valet parking.

I paid $24 for valet instead of $16 for self park thinking valet would be quicker and easier. Well it wasn't that way, because it turns out valet parking is offsite and valet parking takes for ever. One time we were getting ready to leave and they couldn't find my car. It took them 45 mins to locate and bring us our car. The first time I went inside to complain they didn't do anything about it. It wasn't until I started to make a scene that they did anything at all. The hotel is not bad however this made things worse than it really was. Good hotel, good location, just don't use their valet service. ...read more

Couple
Verified Hotel Guest from Chicago, IL
September 3, 2014
Couple
8.0
The Parking ramp is tight, but overall great location and hotel! Would only recommend this hotel to individuals and couples with no children, due to the club that is connected next door. Overall great experience!
Verified Hotel Guest from Indian Lake, NY
September 3, 2014
9.0
within walking distance of the convention center and the restaurant.
no fan in the bathroom

we would definitely stay here again. Really liked the restaurant. Good food.

Business Traveler
Moses from Seattle, WA
August 28, 2014
Business Traveler
2.0
The convenience of being centrally located downtown
Yes, I found a roach in the bathroom on day 1. I made to another room and found a beetle in my shoe. And the staff was not very helpful, supportive or concerned.

This hotel you are paying for convenience ONLY, the rooms are old, not very clean, have bugs, and the staff is not very helpful or friendly.

Family Traveling with Young Children
Amy from Cedar Springs, MI
August 13, 2014
Family Traveling with Young Children
10.0

This guest did not leave comments about this hotel.

Couple
Alan from Scurry, TX
August 12, 2014
Couple
9.0
Tall guy at front desk was great, all staff members were great.
Very minor things, first off I would stay again but the parking was $16 and I was told $14 for self parking.

Staff was great, shuttle was great, our room was a basic room but the AC would not cool very well so they upgraded us to a bigger room with cold AC. All you can ask for!

Couple
Brad from Danville, CA
August 6, 2014
Couple
4.0
They did not have the type of room I reserved and acted like there was no issue with changing my reservation to a non king room...

Not as clean or as nice as the price would lead you to believe...

Business Traveler
Michael from Bishop, CA
July 26, 2014
Business Traveler
7.0
Except for the early morning desk person, the staff were very friendly and helpful.
The fitness room is old and not being well maintained. New machines are needed; no water is available.

Is just an old property that needs a thorough renovation. But overall it was good and worth the money for the location.

Solo Traveler
Verified Hotel Guest from Houston, TX
July 25, 2014
Solo Traveler
5.0
Bathtub drained poorly and AC unit sounded like a tractor
Couple
Barry from Stanton, TX
July 14, 2014
Couple
1.0
Location
Room size bed uncomfortable too pricey for what you get
Reviews of Crowne Plaza Dallas Downtown
(1 - 10 of 60 reviews)
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