Crowne Plaza Acapulco

Crowne Plaza Acapulco in Acapulco

Crowne Plaza Acapulco

Crowne Plaza Acapulco Image
3 and 1/2 Star
Hotel Guest Rating: 6.9/10
Avenida Costera Miguel Aleman, 1803 Fraccionamiento Magallanes
Acapulco 39670

Hotel Guest Rating for Crowne Plaza Acapulco in Acapulco

# 4 of 87 hotels in Acapulco
Based on 15 reviews from guests who stayed at the
Crowne Plaza Acapulco
Overall Quality Score
user rating 6.9.0
Hotel Cleanliness
user rating 7.5.0
Hotel Staff
user rating 7.3.0
Location of Hotel
user rating 8.7.0
Hotel Dining
user rating 5.2.0
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Hotel Guest Reviews of the Crowne Plaza Acapulco

Our hotel ratings and reviews are from real hotel guests. ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. does not allow site visitors to post unsolicited hotel reviews.
Solo Traveler
Carlos from Richmond, TX
January 6, 2015
Solo Traveler

This guest did not leave comments about this hotel.

Family Traveling with Teens
Marbelly from Bonita, CA
October 8, 2014
Family Traveling with Teens
Clean, good location, pools, close to the beach, good service w/parking.

Restaurant is very expensive, but you can find good and cheaper places around the hotel, excellent location, it's midldle of La Costera. Catholic Mass in Sunday, this is the forth time to stay in this magnificent hotel. I recommend it. Good price for a lot fun.

Verified Hotel Guest from Houston, TX
January 2, 2014
Personnel is good.
Hotel management continue to shrink relax areas of hotel. For example: They eliminated Oasis place on 3rd floor-the best place in hotel. No more place in hotel to hide from noise.

See above.

Family Traveling with Young Children
Martin from El Paso, TX
July 17, 2013
Family Traveling with Young Children
Waiters offer excellent service.
Staff is not very helpful, magnetic keys do not work, overall service is lacking.

Older hotel things dont work and very poor service bt staff. would not stay there again.

Solo Traveler
Andres from Helotes, TX
March 4, 2013
Solo Traveler
Front desk personal no very friendly, they don't know how to treat the guess well

They need to updated facilities, need to train their personal to deal with public relations

Solo Traveler
Karla from Apo, AE
July 26, 2012
Solo Traveler
the rooms are very confortable and the service was really good
the people who works in the hotel was a little angry

good pool area, the beach is clean the service at room is clean... the view of the hotel is awesome

Solo Traveler
Josh from New York, NY
July 11, 2012
Solo Traveler
turned on the shower and brown water came out for the first second

This hotel is fine if the price is right. I got what I was expecting, so I was happy. The location is FANTASTIC! The views from the rooms are spectacular.

Bill from Red Hook, NY
March 27, 2012
Excellent location and beautiful views. Room very clean and definitely a 3 star hotel or maybe more.
Family Traveling with Young Children
Sergio from Chandler, AZ
August 2, 2011
Family Traveling with Young Children
I enjoyed the staff, and the environment felt very safe and secure.
Unfortunately, they had no lifeguards.

My overall experience was great with the exception of the additional cost once arrived.

Group Traveler
Victor from Hillsboro, OR
December 29, 2010
Group Traveler
nothing at all
, Poor service and discrimination, poor quality food, lack of professionalism, too much to complain

I will not recommend any body to stay at this hotel, if you look foreigner you have better chances to be trated with respect, but in exhcange you will have to pay extra for that. The food was the worst that I ever had in the whole Mexico, not only bad cooked but low quality taste.The fruits where not fresh or even sweet, bad quality in the cheeses and ham,same with juices. Type of a $ 7 dollar buffete you pay in US. more

Reviews of Crowne Plaza Acapulco
(1 - 10 of 10 reviews)
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